The Kitschinn, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] The business cancelled my membership and did not refund me the large account creditThe owner was so angry at my email that he did not address my concerns or address the matter of my credit balance, he simply cancelled my membership, knowing fully that he would be stealing over $from meI have all the email threads between me and the business that clearly shows he needed to address the matter of my credit balance prior to cancelingThe owner chose to cancel the membership and ignoring my credit balance; doing so in another rude emailThe owner had full knowledge and took complete advantage of a long standing customerI'm happy to share the email threads with whomever would like to work with me on thisThank you! Regards, [redacted]

Hi [redacted] Ms [redacted] does not dispute that on she voluntarily terminated her MembershipAfter careful consideration I would like to offer Ms [redacted] a "goodwill refund" in the amount of $78.The subject offer is contingent on her full and final satisfaction

Statement of Fact: Guest's charge here is accurate, true and correctServices were rendered, no refund is due At the time of her appointment, Guest read and agreed to Divine’s Universal Terms & Conditions Guest arrived for her scheduled 09:AM massage appointment with Divine staff member Dan O***Guest's minute appointment was completed at 10:AM.Feel free to reach out to me if I can assist you in any way.All the best,Jim L [redacted] – Managing PartnerDivine Skin Spa, LLC At checkout cardmember tipped Dan O [redacted] in cash and instructed our Manager on Duty to charge her *** ***xxxxxxxx [redacted] $for her massage Upon receipt of this communication and supporting documentation please credit our account $+ $= $ Feel free to reach out to me if I can assist you in any way All the best, Jim L [redacted] – Managing Partner

Hi [redacted] After careful consideration I can issue a “goodwill adjustment” in the amount of $as full and final settlement

can you please advise how I should deal with this man? He is harassing me on *** - I have changed my credit card so they will not accept charges anymoreI just don't know what to do - his comments are inaccurate and I will not be paying any fees to his company - do you have any suggestions? I appreciate your help***

Thank you for your notice: Charges assessed for extraordinary administrative fees in this matter are accurate, true and correct*** *** demonstrates a history of treating staff poorly, publishing statements and abusing company resourcesThis file has been recommended for legal
reviewCustomary legal and administrative charges will continue to accrue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I
reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
The business cancelled my membership and did not refund me the large account creditThe owner was so angry at my email that he did not address my concerns or address the matter of my credit balance, he simply cancelled my membership, knowing fully that he would be stealing over $from meI have all the email threads between me and the business that clearly shows he needed to address the matter of my credit balance prior to cancelingThe owner chose to cancel the membership and ignoring my credit balance; doing so in another rude emailThe owner had full knowledge and took complete advantage of a long standing customerI'm happy to share the email threads with whomever would like to work with me on thisThank you!
Regards,
*** ***

[redacted] cancelled her Membership 05.17.15.

Hi [redacted]After careful consideration I can issue a “goodwill
adjustment” in the amount of $39 as full and final settlement.

Hi [redacted]Ms. [redacted] does not dispute that on 05.17.15 she voluntarily terminated her Membership. After careful consideration I would like to offer Ms. [redacted] a "goodwill refund" in the amount of $78.The subject offer is contingent on her full and final satisfaction.

Statement of Fact:   Guest's charge here is accurate, true and correct. Services were rendered, no refund is due.   1. At the time of her appointment, Guest read and agreed to Divine’s Universal Terms & Conditions.   2. 07.09.17 Guest arrived for her scheduled 09:00 AM massage...

appointment with Divine staff member Dan O[redacted]. Guest's 110 minute appointment was completed at 10:54 AM.Feel free to reach out to me if I can assist you in any way.All the best,Jim L[redacted] – Managing PartnerDivine Skin Spa, LLC.           3.       At checkout cardmember tipped Dan O[redacted] in cash and instructed our Manager on Duty to charge her [redacted]xxxxxxxx[redacted] $150 for her massage.   Upon receipt of this communication and supporting documentation please credit our account $150 + $15 = $165.   Feel free to reach out to me if I can assist you in any way.   All the best,   Jim L[redacted] – Managing Partner

Good Evening,Laura LeRoy voluntarily refused her 11.06.15 massage
appointment. The Late Cancellation/Missed Appointment Fee charged in the amount
of $49 is accurate true and correct.Ms.
[redacted] is free to contact Groupon Customer
Service @ [redacted] 
to request a refund for unused...

voucher(s), if any.Universal Terms & ConditionsThank you for scheduling with Divine Skin Spa. By scheduling
your appointment you hereby acknowledge and accept our Universal Terms &
Conditions, http://bit.ly/LeFth5 . Additionally, you
authorize Divine Skin Spa to charge your credit/debit card on file $49 for each
(15-60 minute) appointment cancellation. Please give us a minimum 24 hour notice, should you need to
change or cancel your appointment(s). Modifications and cancellations can be
made online 24/7 or by calling [redacted] CANCELLATIONS OF LESS THAN 24 HOURS PRIOR TO YOUR
APPOINTMENT ARE AUTOMATICALLY CHARGED. From: [redacted]
[mailto:[redacted]] Sent: Friday, November 06, 2015 4:15 PMTo: [redacted]Subject: 11.06.15 - [redacted] Refusal of Service - Final
Determination[redacted]Your self-absorbed behavior in the spa today was
unacceptable. You have a documented history of treating staff poorly; in the
end you are not a good fit for Divine™.Any and all future appointments if any for [redacted] have
been cancelled in our system effective 11.06.15.Effective
with this communication your online/offline booking privileges are irrevocable
suspended.Please
feel free to contact Groupon Customer Service @ 877.788.7858  to request a refund for unused voucher(s)It’s a good life,[redacted]

There is no documentation to prove this false claim. Attached you will find my response the day I was charged $49 incorrectly as well as a record of 4 months of regular visits. They were more than happy to see me and take my  money until I contested the error in a cancellation charge.  I am in the process of getting refunds from Groupon for unused groupons, but the $49 is a direct charge from Divine Skin Spa. I was at the spa at the appointed time and was told by the front desk there would be no cancellation charge if I rebooked the next day with a massuese of my choice instead of seeing  the last minute substitution they made without my knowledge and consent. Obviously, I would not have left if I thought I would be charged $49, but I was promised there would be no penalty and an appointment the next day. When I complained about the charge to the owner, they cancelled the appointment for  the next day and also charged me a fee with groupon. [redacted] double charged me for the services I was promised and didn't get. I want a refund. Groupon has yet to reimburse me $29 for the coupon Divine Skin Spa redeemed without rendering services. He owes me $49 plus $29 totaling $78.