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The Knitting Place

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The Knitting Place Reviews (2)

The customer who purchased merchandise and returned it was aware of my store policy: Store credit only.  This customer came to me by a third party who lived in her building.  She saw yarn being used by her neighbor  and ordered the EXACT same yarn she was using.  Much to my...

surprise she returned it after ordering EXACTLY the same yarn as her friend.  We wind yarn as a service for convenience to our customers.  If unused yarn is returned after being wound we charge a restocking fee.  All of this was made clear to the client who filed the complaint.  She also has never stepped foot in my shop making it very difficult to select a yarn.  I am happy to send any merchandise to cover her store credit.  She has no idea what she wants other than the color purple.  She is unfamiliar with yarn weight and gauge.  I can hardly advise her if she doesn't know what she wants.  I am available at ###-###-####.  I am not giving anyone the run around.  I am a respectable business woman.  I would be quite happy to resolve this complaint.Dina M**
The Knitting Place

The customer who purchased merchandise and returned it was aware of my store policy: Store credit only.  This customer came to me by a third party who lived in her building.  She saw yarn being used by her neighbor  and ordered the EXACT same yarn she was using.  Much to my...

surprise she returned it after ordering EXACTLY the same yarn as her friend.  We wind yarn as a service for convenience to our customers.  If unused yarn is returned after being wound we charge a restocking fee.  All of this was made clear to the client who filed the complaint.  She also has never stepped foot in my shop making it very difficult to select a yarn.  I am happy to send any merchandise to cover her store credit.  She has no idea what she wants other than the color purple.  She is unfamiliar with yarn weight and gauge.  I can hardly advise her if she doesn't know what she wants.  I am available at ###-###-####.  I am not giving anyone the run around.  I am a respectable business woman.  I would be quite happy to resolve this complaint.Dina M**The Knitting Place

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Address: 191 Main Street, Port Washington, New York, United States, 11050-3242

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