They are great about getting you to pay but once you pay that's when the service ends! I have been spending hours and now days trying to get my Certified training completed and now after being put into the class after it started, I still haven't received my Lab Link to preform Labs as part of my Learning. No one will answer calls or e-mails! I have opened multiple tickets as this is their way to communicate but no one has responded. Don't do business with Knowledge Academy! I'm out money and time, Microsoft show be ashamed to be using such a place to represent them.
False info provided based on which I paid a course, need a refund
The issue that I have experienced was: I called the sales team of The Knowledge Academy in UK to ask details of the MSP course. I also mentioned that my company might fund the cost of the course. Vikram G, the person who I talked to, mentioned that this is not a problem you may book and pay the course and then you can submit the invoice to your company who can re-fund you for the cost. I decided to book and pay the cost of £1,194. Same day, I found out from my company that they do not accept this payment process and that it is better that they do the booking and payment directly. I have to admit that I should have asked my company before I make the booking for the MSP course. Despite this, I'm trying to cancel the booking I made on 11-Oct with no success. Vikram G cannot be located, the customer service of the Knowldge Academy is not existent and I cannot get a confirmation of next steps and that the refund of the £1,194 can be processed. I wil also submit a complaint to the authority that this company beongs to hoping that I can be re-emburshed. My next option is to go legally against them.
This company should be tracked down and close down!
The Knowledge Academy is nothing less than a big scam company and I really wonder how they managed to survive until now while playing their dirty games!
I have enrolled for an online self paced ISO 9001 Lead Implementer course on the Knowledge academy website and paid a total amount of 1236.84 pounds. Since then, I have not received my login credentials to start the courses despite a series of request sent by email.
I was then asked to raise a ticket which is impossible since I do not have an invoice number or an SO since none of this was provided during the payment process. I am now stuck with what looks like a big scam from The Knowledge Academy. I saw a lot of negative comments on the internet on the organization but I thought there were made by people who just had a negative experience and wanted to badmouth the organization but it seems that they were right after all.
This message is a call for intervention here. I need to be able to talk to someone to sort this out but there seems to be no one to talk to.
I sent several mails to them with no response no matter what. This seems not to care at all and not to worry about any consequence which is quite astonishing.
To whom it may concern, Our Courses are reviewing in line with Health and Safety Procedures, if we are unable to train in a facility due to high demand we are required to re-locateFrom this venues will be sourced as close to the previous venue as possible and this is as per our terms and conditions that this will be communicated Our Representative is correct in stating the above to this delegate as when delegates book onto our courses they have confirmed there position with us meaning there course fee is utilized to confirm the Trainer, Venue and Course wareWe are aware of locations we work withing a frequently visit these to make sure they are suitable We are not liable to refund any fees to the delegate for lack of attendance as this was there choice to not attendOur Terms and conditions were agreed to upon making payment and have been discussed at length with this delegate therefore we are not liable to refund any fees Kind Regards Kayleigh D [redacted] Head of Customer Service The Knowledge Academy
Unless, this information is in writing we are unable to act furtherCredit Card Surcharges are only able to be waived when agreed and if agreed by the Team Leader or Management that work alongside this teamWe are not able to issue this refund as this has been charged and our accounts department have not been notified of any other changes to this accountIf they were informed at the time of the transaction, We can review what can be done however the transaction fee is charged across all payments when using Credit Card and fee's such as this are very rarely waivedWe can speak with Lee S [redacted] further however at this present time, we cannot create a falsified documents to show that certain fees have not been charged Kind Regards Kayleigh D [redacted] Head of Customer Service The Knowledge Academy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Dear [redacted] , I can confirm we will be requesting this refund today, I will be able to send [redacted] a transaction receipt of this today, however please note card refunds can take 3-working days to appear in your account, this is due to the card processor Streamline.Once again I would like to sincerely apologise for the experience you feel you have had,Kind Regards [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Having now dealt with The Knowledge Academy, I would certainly not recommend them for any courses they offer. We booked a Prince2 Foundation & Practitioner - instructor led classroom course in New York, and once confirmed made all the necessary travel arrangement to travel to New York to attend the course. Already in transit we receive an email just days before the course to be notified of cancellation, which we did not receive as we were already travelling the US to attend the course. The cancellation due to "unforeseen circumstances" is still yet to be explained. Also the issue came about that when reaching the venue we are informed by the Seminar & Conference Centre in New York that the course was never booked in the first instance by The Knowledge Academy, so this was a complete shock and shows that the company had never made any expenditure to book a venue for the course yet are happy to take thousands of pounds from the delegates. I have written to The Knowledge Academy only to be told by their Quality Team that there is nothing they can do and not willing to assist any further. With no explanation and complete disregard to the issues raised, also no assistance with compensation for out of pocket expenses for flights and accommodation. Please do not consider using their services, and try to book training and examination either direct with Prince2 or the certified examination bodies AXELOS or APMG.
I have enrolled for an online self paced ISO 9001 Lead Implementer course on the Knowledge academy website and paid a total amount of 1236.84 pounds. Since then, I have not received my login credentials to start the courses despite a series of request sent by email.
I was then asked to raise a ticket which is impossible since I do not have an invoice number or an SO since none of this was provided during the payment process. I am now stuck with what looks like a big scam from The Knowledge Academy. I saw a lot of negative comments on the internet on the organization but I thought there were made by people who just had a negative experience and wanted to badmouth the organization but it seems that they were right after all.
This message is a call for intervention here. I need to be able to talk to someone to sort this out but there seems to be no one to talk to.
I sent several mails to them with no response no matter what. This seems not to care at all and not to worry about any consequence which is quite astonishing.
To whom it may concern, Our Courses are reviewing in line with Health and Safety Procedures, if we are unable to train in a facility due to high demand we are required to re-locateFrom this venues will be sourced as close to the previous venue as possible and this is as per our terms and conditions that this will be communicated Our Representative is correct in stating the above to this delegate as when delegates book onto our courses they have confirmed there position with us meaning there course fee is utilized to confirm the Trainer, Venue and Course wareWe are aware of locations we work withing a frequently visit these to make sure they are suitable We are not liable to refund any fees to the delegate for lack of attendance as this was there choice to not attendOur Terms and conditions were agreed to upon making payment and have been discussed at length with this delegate therefore we are not liable to refund any fees Kind Regards Kayleigh D [redacted] Head of Customer Service The Knowledge Academy
Unless, this information is in writing we are unable to act furtherCredit Card Surcharges are only able to be waived when agreed and if agreed by the Team Leader or Management that work alongside this teamWe are not able to issue this refund as this has been charged and our accounts department have not been notified of any other changes to this accountIf they were informed at the time of the transaction, We can review what can be done however the transaction fee is charged across all payments when using Credit Card and fee's such as this are very rarely waivedWe can speak with Lee S [redacted] further however at this present time, we cannot create a falsified documents to show that certain fees have not been charged Kind Regards Kayleigh D [redacted] Head of Customer Service The Knowledge Academy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Dear [redacted] , I can confirm we will be requesting this refund today, I will be able to send [redacted] a transaction receipt of this today, however please note card refunds can take 3-working days to appear in your account, this is due to the card processor Streamline.Once again I would like to sincerely apologise for the experience you feel you have had,Kind Regards [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Having now dealt with The Knowledge Academy, I would certainly not recommend them for any courses they offer. We booked a Prince2 Foundation & Practitioner - instructor led classroom course in New York, and once confirmed made all the necessary travel arrangement to travel to New York to attend the course. Already in transit we receive an email just days before the course to be notified of cancellation, which we did not receive as we were already travelling the US to attend the course. The cancellation due to "unforeseen circumstances" is still yet to be explained. Also the issue came about that when reaching the venue we are informed by the Seminar & Conference Centre in New York that the course was never booked in the first instance by The Knowledge Academy, so this was a complete shock and shows that the company had never made any expenditure to book a venue for the course yet are happy to take thousands of pounds from the delegates. I have written to The Knowledge Academy only to be told by their Quality Team that there is nothing they can do and not willing to assist any further. With no explanation and complete disregard to the issues raised, also no assistance with compensation for out of pocket expenses for flights and accommodation. Please do not consider using their services, and try to book training and examination either direct with Prince2 or the certified examination bodies AXELOS or APMG.