From: [redacted] Sent: Tuesday, September 23, 3:PMTo: drteamSubject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] Attached is The Lakes Dental Center response to Case [redacted] Please let me know the response of the complaintant Thank you [redacted] ***Operations ManagerThe Lakes Dental Center [redacted]
Sent: Friday, September 12, 1:PMTo: drteamSubject: Case # [redacted] Please accept this email as acknowledgement of the receipt of case [redacted] I was not aware of previous attempts to notify this office of this complaint but now that it has been received I will provide a written response via email by the end of next week Please let me know if this acceptable As in any case there are two sides to the story and I look forward to presenting our side and resolving this matter in an amicably Please let me know if you have any questions Thanks [redacted] Operations ManagerThe Lakes Dental Center [redacted]
This is a very unprofessional business they will quote you for work that you may not even need just to collect a few thousand dollarsI took my family there to get a cleaning it turned out they said my daughter had cavities which would cost over $to fixI then decided to take my daughter to another dental office where they told me she only had one cavity and it would only cost a fraction of the price they were charging me to fix itThey are crooks and thieves and will tell you you need dental work that isn't necessary just to take your money
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The manager said he was unaware of the problems This is one of the problems I can't get anyone but the girl who works the desk and the dental assistant on the phone I have asked to talk to the dentist and I'm told she Is very busy and get no call back I've never been given the opportunity to talk to the manager I have also used the office email to no response
He said he would contact me by the end of the next week That time has passed and I still have not heard from him These are the same delay tactics this office has given me the whole time They promise a response and then do not deliver I just want the money returned for the sevices not done
Regards,
*** ***
***
From: [redacted] Sent: Tuesday, September 23, 2014 3:29 PMTo: drteamSubject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]
Attached is The Lakes Dental Center response to Case [redacted]. Please let me know the response of the complaintant. Thank you.
Sent: Friday, September 12, 2014 1:14 PMTo: drteamSubject: Case...
#[redacted]
Please accept this email as acknowledgement of the receipt of case [redacted] I was not aware of previous attempts to notify this office of this complaint but now that it has been received I will provide a written response via email by the end of next week. Please let me know if this acceptable. As in any case there are two sides to the story and I look forward to presenting our side and resolving this matter in an amicably. Please let me know if you have any questions. Thanks.
From: [redacted] Sent: Tuesday, September 23, 3:PMTo: drteamSubject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] Attached is The Lakes Dental Center response to Case [redacted] Please let me know the response of the complaintant Thank you [redacted] ***Operations ManagerThe Lakes Dental Center [redacted]
Sent: Friday, September 12, 1:PMTo: drteamSubject: Case # [redacted] Please accept this email as acknowledgement of the receipt of case [redacted] I was not aware of previous attempts to notify this office of this complaint but now that it has been received I will provide a written response via email by the end of next week Please let me know if this acceptable As in any case there are two sides to the story and I look forward to presenting our side and resolving this matter in an amicably Please let me know if you have any questions Thanks [redacted] Operations ManagerThe Lakes Dental Center [redacted]
This is a very unprofessional business they will quote you for work that you may not even need just to collect a few thousand dollarsI took my family there to get a cleaning it turned out they said my daughter had cavities which would cost over $to fixI then decided to take my daughter to another dental office where they told me she only had one cavity and it would only cost a fraction of the price they were charging me to fix itThey are crooks and thieves and will tell you you need dental work that isn't necessary just to take your money
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The manager said he was unaware of the problems This is one of the problems I can't get anyone but the girl who works the desk and the dental assistant on the phone I have asked to talk to the dentist and I'm told she Is very busy and get no call back I've never been given the opportunity to talk to the manager I have also used the office email to no response
He said he would contact me by the end of the next week That time has passed and I still have not heard from him These are the same delay tactics this office has given me the whole time They promise a response and then do not deliver I just want the money returned for the sevices not done
Regards,
*** ***
***
From: [redacted] Sent: Tuesday, September 23, 2014 3:29 PMTo: drteamSubject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]
Attached is The Lakes Dental Center response to Case [redacted]. Please let me know the response of the complaintant. Thank you.
[redacted]Operations ManagerThe Lakes Dental Center[redacted]
Sent: Friday, September 12, 2014 1:14 PMTo: drteamSubject: Case...
#[redacted]
Please accept this email as acknowledgement of the receipt of case [redacted] I was not aware of previous attempts to notify this office of this complaint but now that it has been received I will provide a written response via email by the end of next week. Please let me know if this acceptable. As in any case there are two sides to the story and I look forward to presenting our side and resolving this matter in an amicably. Please let me know if you have any questions. Thanks.
[redacted]
Operations ManagerThe Lakes Dental Center[redacted]