To Whom It May Concern: We are in receipt of your letter dated March 17, regarding a complaint from a previous tenant regarding the disposition of his security depositIt is unfortunate that the tenant did not receive his security deposit statement and refund check within the
days as our lease statedHowever, the tenant did not supply us with a forwarding address, and the statement and check were mailed out to the tenant to his previous address on February 4, 2015, days from the time the tenant move out. The tenant contacted our office on March 6, in regards to his refund checkHe was told that it was originally mailed out on February 4, to the address he rented, since we did not have a forwarding address. Since he had not received the statement/check, a stop payment was issued and a new check and statement were mailed to the tenant to the address he provided to our office during the communication on March 6, The new check and statement were mailed on March 13, and the check has been cashed by the tenant. We have not heard from the tenant in regards to any disputes of the disposition of his security depositIt is our policy that should a previous tenant dispute any of the charges that were deducted from his security deposit, a dispute needs to be submitted to our office in writingOnce a written dispute is received in our office, we will contact the owner to discuss the tenants concernsJohnson & Glazebrook, Inc., is not a party to the leaseWe are acting agent on behalf of the ownerWe have not received any further communication from this tenant. We thank you for your attention in this matter and if you have any further questions or concerns, please feel free to contact our office
To Whom It May Concern: We are in receipt of your letter dated November 13, 2015 regarding a complaint from a previous tenant regarding the disposition of her security deposit. The tenant contacted our office on November 13, 2015 in regards to her refund check. She was told that...
the check had been mailed out along with a statement of her Security Deposit. She had stated that she did not received it on that date. A copy of her account statement was then sent to her via email. She was advised at that time, if she was going to dispute the charges on her security deposit, she would need to do so in writing. Also, on that date, she was emailed a Security Deposit Dispute Form. She immediately filled out this form and returned it back to our office. Our Broker spoke with [redacted] on Friday, November 13 , 2015 and scheduled an appointment with her for Tuesday, November 17, 2015 at 4 p.m. to meet and discuss her concerns and share photos. [redacted] notified our Broker on November 16, 2015 that she has decided to cancel her appointment and refused to reschedule. Today, we were able to meet with the owner of the property to discuss her dispute. The owner has agreed to make some adjustments to her security deposit. We have attached a copy of the correspondence that was mailed to her today. We are currently awaiting her response. We thank you for your attention in this matter and if you have any further questions or concerns, please feel free to contact our office. Sincerely, Rebecca G[redacted] Owner/Broker
To Whom It May Concern: We are in receipt of your letter dated March 17, regarding a complaint from a previous tenant regarding the disposition of his security depositIt is unfortunate that the tenant did not receive his security deposit statement and refund check within the
days as our lease statedHowever, the tenant did not supply us with a forwarding address, and the statement and check were mailed out to the tenant to his previous address on February 4, 2015, days from the time the tenant move out. The tenant contacted our office on March 6, in regards to his refund checkHe was told that it was originally mailed out on February 4, to the address he rented, since we did not have a forwarding address. Since he had not received the statement/check, a stop payment was issued and a new check and statement were mailed to the tenant to the address he provided to our office during the communication on March 6, The new check and statement were mailed on March 13, and the check has been cashed by the tenant. We have not heard from the tenant in regards to any disputes of the disposition of his security depositIt is our policy that should a previous tenant dispute any of the charges that were deducted from his security deposit, a dispute needs to be submitted to our office in writingOnce a written dispute is received in our office, we will contact the owner to discuss the tenants concernsJohnson & Glazebrook, Inc., is not a party to the leaseWe are acting agent on behalf of the ownerWe have not received any further communication from this tenant. We thank you for your attention in this matter and if you have any further questions or concerns, please feel free to contact our office
To Whom It May Concern: We are in receipt of your letter dated November 13, 2015 regarding a complaint from a previous tenant regarding the disposition of her security deposit. The tenant contacted our office on November 13, 2015 in regards to her refund check. She was told that...
the check had been mailed out along with a statement of her Security Deposit. She had stated that she did not received it on that date. A copy of her account statement was then sent to her via email. She was advised at that time, if she was going to dispute the charges on her security deposit, she would need to do so in writing. Also, on that date, she was emailed a Security Deposit Dispute Form. She immediately filled out this form and returned it back to our office. Our Broker spoke with [redacted] on Friday, November 13 , 2015 and scheduled an appointment with her for Tuesday, November 17, 2015 at 4 p.m. to meet and discuss her concerns and share photos. [redacted] notified our Broker on November 16, 2015 that she has decided to cancel her appointment and refused to reschedule. Today, we were able to meet with the owner of the property to discuss her dispute. The owner has agreed to make some adjustments to her security deposit. We have attached a copy of the correspondence that was mailed to her today. We are currently awaiting her response. We thank you for your attention in this matter and if you have any further questions or concerns, please feel free to contact our office. Sincerely, Rebecca G[redacted] Owner/Broker
Please see attached.