The Landing

Thank you for helping me with this ***. We have been working with *** *** to help her solve a problem she's had with a collection account sent by the previous management/ownership She told me she had paid the balance in full and that this was a mistake for the account to be
sent to collections back thenI let her know that if she can verify that the payment was made- via bank records, withdrawal, etcfor the amount due, I would do my best to have the company she paid it to- Greystar, verify the payment was receivedI'm not sure if they will be able to see as far back as 2011, but I am hoping they'll have electronic record of the payment At this point, I am waiting to hear from her with a check number, date, and/or dollar amount for the payment she made. With this, I will likely have enough information for the previous management to find something to verify the payment was made. We reached out to her over a month ago and have not heard back from her at this point. Sincerely, *** *** Community Manager *** *** *** *** *** ** *** Direct: ###-###-#### | Fax: ###-###-#### Email: *** *** ***

Terrible service. No records of work orders. Never fixing what they are supposed to. Unlivable conditions with nothing but apology, no action.This is what I sent them:Good afternoon, My name is [redacted] and me and [redacted] live in [redacted] First let me start off saying that we love it here and have lived here for three years without complaint. It is nice and clean and we appreciate that. But you guys have a major issue going on. First let me say that this past week our air conditioning went out over the weekend and we called monday morning about this and was assured it would be fixed ASAP. Well nothing ever happened and we have called every single day an additional 6 times for a total of 7 times plus a stop by [redacted] in the office to complain and show a picture of the thermostat. Every day it has been between 80 and 102 degrees in our apartment. Each time we have called we are apologized to and re assured that the issue will be fixed that day. So far nothing has been fixed or even looked at. I called and spoke to [redacted] today and he informed me that no work order was ever recorded for this. Yes thats right, you were contacted 7 times and nobody even wrote down that there was an issue. There is absolutely no excuse for that. And it isn't the first time. Two weeks ago our lock broke and it took an act of congress for you to ever send someone to fix that. I put in a work order on a monday morning and it was the weekend before anyone ever came to fix it. Also when they came to upgrade our floors in the bedroom since they half [redacted] it the first time and did only the living-room and didn't even put down transitions to the bedrooms just left carpet buckled up in the doorway, they moved all of our stuff around on the walls leaving taxidermy work laying around and LEFT THE DOOR WIDE OPEN ALL WEEKEND. Thats right four days with our door not only unlocked but wide open for anyone to come take whatever they wanted out of our apartment. When a complaint was made of that and brought to your attention it was brushed off with a simple apology. Things like this are giving you a bad reputation. I am calling the Revdex.com when I get off work today and unless something changes fast I am not going to recommend the landing to the over fifteen people that I know will be sophomores next year. This is a huge issue and it seems you take it lightly. If someone is ten minutes late on a rent payment you harass them and burn up their phone with emails and late fees but when we need something done you are nowhere to be found. Some new management. I could list things over the past six months on and on and on. But so far this month we havent been able to stay in our place a whole work week and we both absolutely DEMAND a rent reduction for the month. I know people are moving in and also touring and we will both tell every soul we know to avoid you all at all costs. If people are just moving in you treat them like gold but since we won't be re signing and you wont get any more money out of us we get the bottom of the barrel. 7 times and nobody even took the time to notify maintenance??? Not to mention the times that we called and got put on hold and nobody wanted to take our call or the emergency number that I guess nobody bothers to answer. There is no excuse for any of this other than plain sorryness. For over 1000 dollars a month and we cant get a door lock or air conditioning, thats pretty sweet. I bet if your door was broken or your house was 100+ degrees you would do something about it wouldn't you? Please email me asap to resolve this. Your really quick to contact us when you need money but when theres an issue all the sudden your silent.Desired SettlementSince it was a work week I want a reasonable reduction in the august rent.Business Response The first work order that was placed for the air conditioning in this unit was on Wednesday, August 17th at 12:38 pm by a leasing team member of The Landing. Per the lease agreement, all work orders must be submitted in writing. I was notified of this issue on Thursday, August 18th at 1:14pm by a complaint contact email. I responded to this complaint contact email on Thursday, August 18th at 2:48 pm while inside the apartment assessing the work order with our maintenance supervisor. The thermostat was set to 68 degrees and the apartment was 76 degrees. Email documentation including time stamps has been printed and is in the resident's file. Upon assessment of the work order, our maintenance supervisor deemed the blower control board needed replacement and was replaced at that time. I followed back up with the work order by revisiting the apartment at 6:00 pm on Thursday, August 18th, 2016. I notified the resident of the completion of the work order and let him know the thermostat was set to 68 degrees. The thermostat was also showing 68 degrees in the apartment. This email documentation is in the resident's file as well. The total time between the initial work order being placed on Wednesday, August 17th, 2016 and completion with verification by myself on Thursday, August 18th at 6pm was 29 hours and 22 minutes/1 day. I have gone through the phone records of our on call maintenance phone and the only missed call from one of these residents was on Tuesday, August 16th, 2016 at 8:13am. No voicemail was left.For the flooring concerns, the common area was replaced in the apartment during phase I of construction. The bedrooms were not budgeted to be completed and replaced until phase II of construction. Moving personal items in the apartment was the responsibility of the residents in the apartment. This was outlined in the notification letters received prior to the installation of the flooring along with the phone calls that were made as reminders the week before and the day before the installation. For you lock concern, our procedure has been changed to ensure a staff member visits every apartment after a vendor completes work to verify that the work has been completed along with ensuring the door is locked upon completion.