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The Landings at Markhams Grant

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The Landings at Markhams Grant Reviews (2)

From: Karen K***Date: Thu, Sep 1, at 4:PMSubject: ComplaintTo: "Cc: The Landings Mgr Dear *** ***,I am in receipt of your letter dated August 15th, regarding a complaint filed by *** ***.***
*** was approved to move in to our apartments at The Landings on 7/11/16. The application he signed states he had days in which to cancel his applicationHe was scheduled to move in on or around 7/15. Due to his financial situation he asked if he could move in on the 29th. We held his apartment an extra days causing the property to loose rental income. On July 29th *** *** signed his lease which obviously is a legal binding document. When he saw his apartment he was unsatisfied with the condition that it was in. The apartment was not as clean as it should have been, this is something that could have been corrected within an hour. The carpet was not brand new and he stated he did not want carpet that someone else had lived on. We do not automatically changed carpet after every tenant unless it is warranted which this was not. He also complained that the toilet bowls were not changed, again something we do not do unless needed.It is true that I hung up on him. He was yelling and screaming at me and I politely told him if he did not stop I would hang up. I have witnesses that were in the office that could hear him screaming.By law I could have held him to his lease for a year or had him pay termination feesWe did not. Due to our policy and the rent loss we incurred I am not returning his security deposit.Sincerely,Karen K***Regional ManagerS.LNusbaum Realty Company***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:We did not request to move-in to the Landings at Markhams Grant Apartments on July 29th, 2016 as stated by the regional manager. We applied to move-in on July 31st, 2016 but Grace (the leasing agent) called and said the apartment she assigned us (2700 Landings Point Loop, Apartment #302, Woodbridge VA [redacted]) will be ready for move-in on July 14th, 2016.Grace wanted us to move-in earlier than the date we specified and I explained to Grace that moving to The Landings at Markhams Grant before July 31st, 2016 will be a waste of our hard-earned money as we would have then paid the full month’s rent for July at our current apartment. When I said that, Grace threatened us stating we will lose our $250.00 security deposit if we do not move-in on July 14th, 2016. As a result, Grace asked me to negotiate with my leasing office and pay 14 days pro-rate rent to my landlord and move out to The Landings at Markhams Grant and pay the remaining pro-rate rent at her end. Grace further advised that I call my current apartment head office to seek early move-out consent from them so I contacted my leasing office and typed-out a letter to my landlord to consider our situation.  While in the process of seeking approval from my current landlord, Grace called again and said her tenant was still in the apartment and that we should hold on and rather move-in on July 20th, 2016. My landlord replied in writing and insisted that per their policy, I have no other option than to move-out on July 31st, 2016. I still have a copy of the letter as prove.After all efforts to convince my landlord to approve our request failed, Grace asked us to come see her on July 29th, 2016, sign the lease and move-in to The Landings at Markhams Grant apartment on July 30th, 2016. Hence, as of July 20th, 2016, the tenant at The Landings was still living at the apartment that she assigned us. This contradicts to the regional manager’s claim that Grace held the apartment for an extra 14 days causing the property to lose rental income. According to the maintenance staff we met at the leasing office - who also inspected and confirmed the poor condition of the apartment we were supposed to move into, the tenant that lived in the apartment kept giving them different move out dates which confirmed why Grace kept changing our move-in dates.We were not in any financial situation as stated by the regional manager. It just does not make sense paying a whole months’ rent for July at my current apartment and paying another pro-rate rent within the same month at The Landings at Markhams Grant Apartments.Prior to inspecting the unit, I specifically asked Grace about the color of the carpet and she replied beige and asked why I wanted to know and I said that is the exact color we are looking for but she did not elaborate on the used condition of the carpet.After we noticed the dirty state of the carpet, I politely pleaded with Grace that for the sake of our kids and the fact that one of our daughters’ have serious allergy, at least the carpet need to be changed and she explained that the carpet has a 5 years warranty but because the tenant used the carpet for less than 5 years, they can’t do anything about it. The only option Grace gave us at 5:10 pm on that Friday, July 29th, 2016, was to either accept the condition of the apartment and move-in at 10:00 am the following day (Saturday, July 30th, 2016) or wait until Monday, August 1st, 2016, a day that we will be liable to pay the entire rent for August, at the apartment we were moving from.Grace told us that it is our responsibility to change the toilet seats and polish the kitchen cabinets. The dirty condition of the apartment violates the “Resident Acknowledgment of Good Condition of Premises” on page 2 of the lease agreement. We intended providing medical proof from our daughters’ pediatrician as to why we needed the carpet changed but the snap decision Grace asked us to make on the spot curtailed it.Regarding my tone of voice on the phone, I was driving with my windows down when I placed the call to the leasing office via my car auxiliary cable and was told that my security deposit would not be refunded, so I asked to speak to the manager. I therefore pulled over so I could take my time to express myself clearly but there was a lot of background noise emanating from nearby moving car traffic so I had to speak up to get my message across. When the regional manager, Karen Kekeris got on the phone, she said and I quote; “You better stop yelling, else I will hang up.” So I rolled my car windows up and spoke to her in a low tone of voice. I explained the exact reasons outlined in my complaint and she said if I had given them 24 hours, those issues could have been fixed. In the process of explaining further, the next shocking thing I noticed was that she hanged up the phone. I called back immediately and was told that she had walked out of the office. Attempt to get her back on the phone was unsuccessful.I asked to speak to her superior and also asked for their main corporate contact information and was told to look it up on the company website.Note that on the phone, the regional manager, Karen Kekeris said if we had waited 24 hours the apartment would have been cleaned, yet in her reply she wrote that the mess in the apartment would have been corrected within an hour. These also contradict to the time frame Grace gave us. Grace asked us to wait until Monday, August 1st, knowing very well that waiting till August 1st will require us to pay the entire rent for August, at the apartment we were moving from. I have evidence of the recorded conversations of the tone of my voice, the feedback I got from the leasing office and all the unsatisfactory treatments meted out by the receptionist.Also, although we were verbally approved, we did not bind ourselves to any legal documents until July 29th, 2016 - the same day we signed the lease and inspected the unit. We cancelled the application 20 minutes after signing the lease and inspecting the apartment. We did not move-in! The lease that we signed did not take effect on July 29th, 2016. The term of the leasing agreement that we signed was post-dated and deemed effective from 07/30/2016 to 07/31/2017. Besides, the $250 security deposit agreement policy of The Landings and [redacted] Apartments stated that “It is further understood and agreed that Resident shall pay a deposit of the stated above on said apartment prior to move-in which shall be held as security for the term of this lease or any renewal thereof until apartment is vacated, after which the deposit will be disbursed in accordance with the requirements of the Virginia Residential Landlord and Tenant Act.” See the attached documentation. Did we move-in within the term of the lease? Why keep our security deposit then?Our decision to opt out was based on the fact that the filthy state of the apartment coupled with the chemicals applied to clean the used carpet would be unhealthy for our daughter’s serious allergic condition. Since Grace was in a hurry to close for the day, and asked us to make a quick decision on the spot, follow up later and peak to the new manager for our refund, we did not move-into the apartment but rescind the agreement.Regards,[redacted]

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Address: 15750 Norris Point Way, Woodbridge, Virginia, United States, 22191

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