The Landmark Apartments

Complaint: [redacted] I am rejecting this response because:I had made several phone calls both to the home office and to [redacted] (total in all) regarding the checkAs of now March 16th I still did not receive the "cancelled check" that was supposedly sent outIn which terms is obvious it had never got sent out to meAfter having to demand a check on the day of March and threat to bring to small claims court I did receive a check on day of March in which I had to go to the office to retrieve itAnd again, the "cancelled check" still never made it to my mail but yet I do receive all my mail ordered magazines and all Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: It is the principle of it all now and they should not be able to get away with robbing their tenants, they want their money when they want it but will not recipcate the same to their tenants who follow the guidelinesPlease see attached my move out statement and tell me how they can just adjust it after the fact Regards, [redacted]

This letter is in response to ID #***The items that were addressed in the original complaint were charges that were legitimate charges states in the lease agreementThe complainant did pay reletting charges of $and the unit was leased on November 7th, In the Texas Apartment
Association Lease, it specifically says that the tenant is responsible for the utilities until the end of the lease (per paragraph 10) of the Texas Apartment Association Lease page and The resident was changes for cleaning of the unit and deodorizing due to pet odorThese are typical changes and we disagree with the complainants viewThe complainant did receive a refund of $83.14.The Landmark strives to ensure that all of our residents are treated fairly and the management works hard to create a wonderful experience for our residents.Sincerely, *** ***

Check was mailed out on timeHowever, when *** came into the office myself (*** ***) new *** *** took immediate action. I called my corporate office and had them stop payment on the old check and reissue. Thank you,*** ***

Complaint: [redacted]
I am...

rejecting this response because:I had made several phone calls both to the home office and to [redacted] (6 total in all) regarding the check. As of now March 16th I still did not receive the "cancelled check" that was supposedly sent out.. In which terms is obvious it had never got sent out to me. After having to demand a check on the 6 day of March and threat to bring to small claims court I did receive a check on day 8 of March in which I had to go to the office to retrieve it. And again, the "cancelled check" still never made it to my mail but yet  I do receive all my mail  ordered magazines and all. 
Regards,
[redacted]

June 3, 2014
Dear Resident,
                Re: Response regarding case #[redacted]
This response is in regards to the consumer’s complaint documented on May 6th, 2014. Our team here...

at The Landmark Apartments is devoted to complete satisfaction and fulfillment in their home and overall experience while residing in the community. As we can understand the late fees can be a financial inconvenience, The Landmark contract grants a longer grace period prior to late fees being charged. In addition, our team completes courtesy calls to all residents who have not paid their rent in full on the 5th of every month as a reminder to avoid any late fees. 
Please see rental policy below:
“You must pay your rent on or before the 1st day of each month (due date) with no grace period. If you don’t pay all rent on or before the 5th day of the month, you’ll pay an initial late charge of $75.00 plus a late charge of $10.00 per day after that delinquency date until paid in full.”
Please note payment methods include the following:
Online payment through Rent Cafe (ACH payment), online payment through Paylease (ACH or Credit Card), Check, or Money Order dropped off in the leasing office.
Our team encourages the aforementioned consumer to please reach out to the property manager or area manager, if they are interested in utilizing the online payment system as an alternative or if there is any other questions or concerns we can assist with.
Best Regards,
Landmark Apartment’s Property Manager

Complaint: [redacted]
I am rejecting this response because:   It is the principle of it all now and they should not be able to get away with robbing their tenants, they want their money when they want it but will not recipcate the same to their tenants who follow the guidelines. Please see attached my move out statement and tell me how they can just adjust it after the fact. 
Regards,
[redacted]