The Larsen Group

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ---Customer called to say she has worked out a financial agreement with Ms [redacted] of the business to reduce the amount owed by $This is satisfactory to her, and stated this resolves her complaint

*** It was unknown to Dry Effect until we received a written letter complaint from Revdex.com that [redacted] was unsatisfied with our services as her account was noted as invoicedUpon receiving the notification from Revdex.com, the homeowner was contacted immediately to rectify her concernsWhen I spoke to [redacted] , she advised that she had called one of our site supervisor's personal phone with her concerns and not our office lineUnfortunately, that individual was involved in a car accident recently which was on medical leaveThe information was never brought to the correct personnel to be handled correctlyAt the time of the call, I apologized on the behalf of Dry Effect for the miscommunication and offered to address the repairs which we would incur those costs to gain her satisfaction Mrs [redacted] opted out of receiving any repairs in lieu of a reduction in her final invoice Dry Effect approved to reduce the overall invoice as she was denying us to make requested necessary repairs stated in her complaint [redacted] apologized for not contacting the office prior to Revdex.com to get her needs addressed appropriatelyThe best compliment you can give our company is to refer usIf you are pleased with our services, please don't keep it a secret! Thank you, [redacted] ***Office Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ---Customer called to say she has worked out a financial agreement with Ms*** ** of the business to reduce the amount owed by $This is satisfactory to her, and stated this resolves her complaint

*** It was unknown to Dry Effect until we received a written letter complaint from Revdex.com that *** *** was unsatisfied with our services as her account was noted as invoicedUpon receiving the notification from Revdex.com, the homeowner was contacted immediately to rectify her concernsWhen I
spoke to *** ***, she advised that she had called one of our site supervisor's personal phone with her concerns and not our office lineUnfortunately, that individual was involved in a car accident recently which was on medical leaveThe information was never brought to the correct personnel to be handled correctlyAt the time of the call, I apologized on the behalf of Dry Effect for the miscommunication and offered to address the repairs which we would incur those costs to gain her satisfaction Mrs*** opted out of receiving any repairs in lieu of a reduction in her final invoice Dry Effect approved to reduce the overall invoice as she was denying us to make requested necessary repairs stated in her complaint*** *** apologized for not contacting the office prior to Revdex.com to get her needs addressed appropriately. The best compliment you can give our company is to refer usIf you are pleased with our services, please don't keep it a secret! Thank you, *** ** ***Office Manager