The Lash Lounge Reviews (%countItem)
The Lash Lounge Rating
Address: 365 2nd St, Lake Oswego, Oregon, United States, 97034-3114
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Address: 365 2nd St, Lake Oswego, Oregon, United States, 97034-3114
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I came in for eye lash extensions on 01/29/2020. As soon as the extension were done, I told the technician I was not happy with the result. The technician stated I could wait two hours was able to correct the issues. I came back two hours later, the technician proceeded to add more lashes. Then I was charged again. on 1-31-2020 I noticed the lashed were starting to fall off. Now 5 days later I have no more eye lash extensions! They all fell off. I paid a total of $134.00, for extensions to last 5 days, when I was told they would last 14 days or more. I called and spoke with the owner, ***. He refused to help me, see my lashes or refund me for a service that was not completed to the standard of their company. I asked to speak to the owner and he said " good luck figuring that out," and hung up on me. All I am asking for is to stick by your service. I have photos to prove the before and after. I am completely devastated.
Hi Revdex.com,
Let me explain the whole situation.*** came to our salon for a Classic Full set on 1/29 at 10:30 am to receive one of our services and after a consultation with our stylist, she has decided to have a classic full set for the promotion price.Before receiving the service *** has signed a liability waiver that you can find attached to this email, and I am going to highlight here a key point of our liability waiver that is our consent. Please read below:==========================================Consent:The Service I am about to receive, precautions, and potential problems have been fully explained to me in detail (in writing and/or verbally) and I fully understand them. I also understand that monetary refunds are not given for receiving this service; instead The Lash Lounge will gladly work with me to correct any problems or issues that may result from this service==============================================At the end of the service (that she had decided during consultation), *** has stated that she did not like her look and that she wanted to upgrade to a hybrid full set. We have agreed to that and, as a courtesy to the customer, we have agreed to charge a minimal amount for this upgrade instead of our standard price.We did not have time immediately for the upgrade and we had time two hours after the original appointment and *** has agreed to wait two hours for the upgrade.*** has waited, has received the upgrade for a minimal charge and has left happy stating that she would come back.On 1/31st *** has called and texted back several times stating that the lashes for the upgrade that she had received were falling faster than expected and that she wanted a refund for her upgraded service.We have explained to her that, as specified in the liability waiver we don't provide refunds but we are glad to rework on the service and correct it.*** refused to come back to the salon stating that her only acceptable solution was a refund. We have clarified that based on the liability waiver that she had signed, we would not provide a refund.On 2/4th *** has called and text back several times stating that also her lashes from her original service were falling down and that now she wanted to have a refund for both services.We have once again clarified that we would be glad to work on our service and correct it, if required, but *** clarified once again that her only acceptable solution was a refund. We clarified that based on our liability waiver that she had signed on 1/29th prior to the service we would not refundIn addition, please note that the total charge for both services was $119 and not $134 as stated in the complain. The difference, $15, is actually a gratuity that *** has left the day of the service to show the satisfaction for the service receivedBest Regards*** POwner - The Lash Lounge - Lake Oswego
In response to ***, I would like to say the waiver on the computer to sign was up front and I was pointed where to sign. It was fast as the technician was taking me back. The so called “consult” before my appt was maybe 2 min. long, if that.It never occurred to me that my lashes would not stay on! I did give a $15 tip.I apologize I did not clarify that I would not want that back. So, $15 deducted from total price. I did not love my lashes when I left the 2nd time but said “ it looked a lot better” but those added lashes fell off by the next day.The original classic set looked like I had long separated spider legs! A few even touched my eyebrow. I was not thrilled about waiting but had no choice. I immediately said I would not wear these to work etc. I was told there was nothing until the next day but said that would not go to work with my lashes looking this way and said this matter of factly but also was polite. I waited patiently for my turn 2 hours later. When it was my turn I was not back for very long. As I said, I did tip for the technician’s time! Normally, I would have tipped a lot more but in all honesty I did not want to tip at all! I did so as I have never been one to not tip, period. For me, that was me tipping poorly. I was handed a small wand ( already used on me which is fine) for my lashes! I had to ask about proper care instructions in which I was handed their brochure at the front desk. My eyelashes literally were just falling out w/my real lashes still on and not falling out with the false lashes. Bad glue? I don’t know. The owner said the only thing I could do is come back and get re done! My trust is gone! It was made clear, my money was not going to be returned on a service I paid for in good faith. Why would I come back when clearly my lashes would not stay on?! It is ridiculous to me that being so upset, my money was not returned. I understand not making a habit of doing cash returns but certain situations, like mine, it was more than justified. Clearly if *** stood behind quality, he would’ve apologized and instantly gave me my money back so I could go elsewhere. I had been in contact with Lash Lounge /*** as soon as my false lashes started falling out! The whole situation could’ve been handled better! If I was the owner, I would have made sure my client was taken care of, even if that meant under the circumstances returning the money paid for. Clearly, I did NOT get what I expected and paid for! Maybe he needs the money more than me. By his actions, I would say so. Sincerely