The Law Office of Deron Smallcomb

We were hired to salvage this case for the client after he filed incorrectly on his own The client asked for and was given a refund at the threat of a Revdex.com complaint

This complaint is filed nearly TWO YEARS after hiring us to complete his wife’s Adjustment of StatusOur company had already successfully obtained her visa to come to the United StatesOur records indicate no conflicts however it does show that began work on the Green Card process, despite only being paid $of the $We also sent an entire checklist and vital information pertaining to this process to the clientIf the client had paid in full and we hadn’t provided the information or done work, we may have issued a partial refund despite our clear retainer agreement, item 7, which the client agreed to: The Money Back Guarantee / Refund Policy DOES NOT APPLY to any circumstances where the Client or Beneficiary break up, had a change or heart, decided not to proceed, or anything relating to elective termination of the Agreement after retaining the Law Office

The client signed up in March of 2015, not May of as statedWhen he tried to contact Perry NEARLY TWO YEARS LATER in January 2017, he was no longer with the companyIf he had called the main line rather than the direct line, he would have reached someone to help him

This particular client signed up for our services, we sent all the pertinent information and set her and her fiancé up on our website. She then just decided to not move forward, with no explanation. Our terms and conditions are simple and obvious, they must be agreed to by the client before they...

access the site, which she did:[redacted]7. Money Back Guarantee / Refund PolicyWe will refund your service fee if your USCIS Petition is denied. Our Guarantee does not apply tothe 'K1 Visa Basic' $195 Package or to the following limited circumstances:• The Client or Beneficiary provides us with a material misrepresentation or fraudulentmaterial,• The Client and Beneficiary have not met personally within the past two years,• The Client and Beneficiary don't have a genuine bona fide and committed relationship asdetermined by the US Embassy,• The Client or Beneficiary have been involved in prior immigration proceedings,• The Client or Beneficiary fails to answer the interviewer's questions,• The Client or Beneficiary have prior convictions,• The Client's income does not exceed the required poverty guidelines and in countries otherthan Philippines, cannot secure a qualified co-sponsor for the application; or• The Client or Beneficiary doesn't provide supporting documentation or requestedinformation necessary to complete the application.The Money Back Guarantee / Refund Policy DOES NOT APPLY to any circumstances where theClient or Beneficiary break up, had a change or heart, decided not to proceed, or anything relatingto elective termination of the Agreement after retaining the Law Office.She received valuable information, we set her up in our system, corresponded multiple times, and based on our Terms and Conditions, which are obvious on all of our sites, and agreed to before service begins, she is not entitled to a refund. We would consider giving a partial refund out of courtesy and kindness, but a full refund would be the equivalent of theft.  She even called her credit card company and told them the transaction was unauthorized, which is a truly fraudulent action since she used paypal, through our website, and went through the entire payment process to begin using our services. After she received a complete list of all that was required to successfully file a fiancé visa, she just simply told us she didn’t want to move forward. I’m quite sure she will use our work product to do the process herself. Contractually we’re not obligated to refund anything, and we take particular offence to these actions, however, we will not demean our company and fall to someone else’s level. We serve on average 1000 clients a year and we do so because we have ethics and a great reputation. We will give a partial refund to maintain the A+ stellar rating we’ve maintained with Revdex.com, and to preserve the impeccable respect and repeat clients we’ve had for 7 years.Kind regards,[redacted], Esq.Attorney at Lawwww.EasyFianceVisa.com[redacted] Direct[redacted] Office

We were hired to salvage this case for the client after he filed incorrectly on his own.  The client asked for and was given a refund at the threat of a Revdex.com complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The  reply from the company is full of untruths.

We believe that all documents were sent, we will resend all electronic documents for complete satisfaction for the client.

This complaint is filed nearly TWO YEARS after hiring us to complete his wife’s Adjustment of Status. Our company had already successfully obtained her visa to come to the United States. Our records indicate no conflicts however it does show that began work on the Green Card process, despite only...

being paid $300 of the $795. We also sent an entire checklist and vital information pertaining to this process to the client. If the client had paid in full and we hadn’t provided the information or done work, we may have issued a partial refund despite our clear retainer agreement, item 7, which  the client agreed to:  The Money Back Guarantee / Refund Policy DOES NOT APPLY to any circumstances where the Client or Beneficiary break up, had a change or heart, decided not to proceed, or anything relating to elective termination of the Agreement after retaining the Law Office.

This complaint hard to understand. We have been in business for over 8 years and we answer the phone and reply to inquiries. If a particular caseworker doesn’t answer, a client can always call our main line. According to our records, we did a complete filing for the second phase of this petition and...

the VISA WAS APPROVED shortly after this complaint

We have communicated regularly with this client and have provided all the completed paperwork to her for her signature.

This complaint was filed two years after the client signed up. We filed all documents in a timely manner. The client’s case was denied because of a sexual assault charge, not because of anything we did. In fact we bent over backwards to do everything we could on the clients behalf when he finally...

disclosed the criminal charge after he retained our services. In February of 2016 he advised us that he would go overseas to get married so that we can file a marriage visa rather than a fiancé visa. He said he would contact us upon his return. He never did.