The Law Offices of Carin MConstantine

We offered $discount for the consumer's order because we were sorry that our employee made a mistakeHowever, he was no willing to take our offerHe insisted for getting the full refund with only a receiptThe customer told us that he was not satisfied w/ the food and threw all of them out But we can't just simply give a refund without getting our food back and actually proving that it is less than desirableIf every customer takes out the order and comes back asking for full refund by simply saying he/she throws out the food, how can we keep running as a business? For example, if we buy an item from a store and we are not satisfied with it, then we will need to return the item in order to get a refundWe can't just go to the store and tell them to give us a refund without the item or saying that we throw out the itemThe store won't buy thisIn addition, we have not received any complaints regarding our food taste, so we did not really understand when he stated every item was badIf he could bring back the food, then we were able to investigate whether his statement was true or notBut we did not get this chance toAs a business, we are still willing to make a good faith effort to resolve this issue though