The Law Offices of Jason Giannetti, Esq

The client signed and agreed to hire us for legal services and representation.? This case was not (and cannot be, by the rules of lawyers' professional responsibility) a contingency case.? In other words, there is no agreement that the client only pay if her case is resolved to her satisfaction.? She hired us to work on her case, which we did diligently.? She had the choice between hiring us at $200/hour and a flat fee for the services outlined in the signed Agreement.? She chose a flat fee.? When, after a couple of weeks, the client changed her objectives, we even reduced her flat fee by $to reflect the change of services we would provide, even though we had already begun (and substantially completed) the work she had hired us for at the original price.? Then, only two months into working on the client's case (and those two months included the holidays of Thanksgiving, Christmas, New Year, and Martin Luther King, JrDay - all days that we couldn't work on her case), the client said that things were not progressing fast enough for her.? We explained to the client that this was due to organizations and people outside of our control and we tried to assure the client that we were continuing to work hard on her case and that we wanted to see this through to the end, but the client insisted on ending the relationship prematurely, before we had time to fully resolve her legal issues.? I explained to the client when she asked for her money back that, at our usual hourly fee of $200/hour we had already put in at least DOUBLE the hours of what she had paid for at the flat-fee rate.? There simply was no way we could refund her money since: A) we had done the work she hired us for; B) it was her election to end the work before we had a reasonable chance to resolve the case; C) this is NOT a contingency case.? We explained that even though we had worked above and beyond the amount that she had contracted for (in terms of hours), we were prepared to see this through to the end and we work hard to achieve a 100% satisfaction rate among our clients.? We wanted to continue working with her, but she elected to seek other avenues to resolve her case.? We regret her leaving us prematurely, but there was nothing we could do once she left? If the Revdex.com would like, we can provide the original attorney/client Agreement with certain confidential material redacted, as well as an accounting of the hours we spent on this case and what we were doing to resolve it.? We take this complaint VERY seriously and wish to find resolution.?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ?