The Law Offices of Michael Ira Asen, P.C.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

I am writing in response to the Complaint of *** ***, ** *** *** *** *** ***, dated April *, 2015. I am an attorney in good standing in the State of New York, practicing law without interruption since 1974. I am hired by *** *** *** *** to
collect civil damages and/or civil penalties resulting from retail theft, such as shoplifting. There is no attorney-client relationship between *** and me. On February *, 2015, *** was detained outside the *** *** in *** ***because she had shoplifted $worth of ***s merchandise. As a result, we sent her a letter requesting that she pay ***s the $civil penalty in accordance with the law in New Jersey concerning civil liability for retail theft. She made three payments, each by check, totaling $200. She was entitled to a refund in the amount of $50. We sent $to her on March **, by our refund check no***. It is reasonable to assume that she had our refund check before she made this Complaint. We have policies and procedures in place concerning issuing refund payments that are based on sound banking practices. We do not purposely delay the issuance of refund checks, neither do we ignore anyone who is entitled to a refund. It usually takes at least fourteen days to process a refund by check which does not include however long it takes to arrive by regular mail. We received her last payment on February **, 2015 and issued our $refund check to her on March **, 2015. We apologize to *** for the time she had to wait to receive her $refund. Thank you for your attention to this matter.Very truly your,*** *** ***

Dear ***: I am responding to the Complaint of *** ** ***, *** *** *** *** ***, Complaint #***. *** is not a client and the money she paid is not a legal fee. I represent Walmart Stores, Incin cases of civil liability
for retail theft, such as shoplifting. On July **, 2016, *** was in Walmart Store No.***, *** **. She selected a package of cough drops, Alka-Seltzer and cosmetics ( blush and nail clippers). She concealed the items in her brown purse. She left the store without paying for the concealed merchandise. She was detained for shoplifting. On behalf of our client, we sent three (3) letters to ***, on August ** ** and September **, 2016. All three letters were sent to her home addressOn September **, at Noon, she paid the $civil penalty by credit card over the telephone. Then, almost six (6) hours later, she called our office and spoke to a phone representative , and she called again at 7:PM. Our phone representatives are trained to be polite, courteous and professional. I did not speak to her. Based on the facts, *** shoplifted merchandise from our client and paid the civil penalty, after receiving three (3) letters. In her Complaint, she states that she was not treated properly over the telephone. Regardless of whether or not the phone representatives treated her correctly, we agree to refund the amount she is requesting: $57.50, so that this Complaint is amicably resolved.Thank you for your attention to this matter.Very truly yours,Michael Ira Asen, Esq

I have reviewed [redacted] Statement of the Problem.  It appears that after the store ( Sam's Club ) filed a criminal complaint against [redacted] with the police, the police officer brought [redacted] back to the store and [redacted] paid the store the difference in price  for the...

television which [redacted] had taken.  As a result,  we will not continue to pursue the civil claim for retail theft.  Therefore,  [redacted] no longer is subject to the $200 civil penalty for retail theft.  Thank you for your attention to this matter.

Dear [redacted]  I am responding to the Complaint of [redacted].  I represent Best Buy, Inc. in cases of civil liability for retail theft,  such as shoplifting.  On August **, 2016,  our client notified us that...

[redacted] was the subject of a shoplifting incident on May *, 2015 at the Best Buy store in Brockton, MA.  He had allegedly attempted to take $3**.97 worth of merchandise without payment.  As a result of the information provided to us from our client,  we notified [redacted],  in two letters,  of our client's civil penalty demand for $250, pursuant to Annotated Laws of Massachusetts, Sec. 85R1/2  ( tort liability for shoplifting ).   Phone calls into and out of our office are recorded for quality assurance.  We have reviewed the phone call that [redacted] describes as being rude.  The phone call was not as [redacted] describes,  and in fact,  [redacted] hung up on our phone representative.  Our phone representatives are trained to be polite, courteous and professional.  In this phone call,  our phone representative did not yell at [redacted] or hang up on him.  She spoke to him in a professional manner and tried to resolve an issue concerning his date of birth.  By this reponse,  I am providing [redacted] the settlement he requests:  first,  we obtained his information from our client, Best But;  second,  based on the alleged shoplift incident by [redacted],  our client has asserted its statutory claim to a civil penalty.Thank you for your attention to this matter.   Very truly yours,  Michael I[redacted], Esq.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like contact information on who to contact at Best buy to confirm this, if not then I want no further communication and for the $250 demand to be dropped.  In addition, you sent me a letter the day I filed this complaint, October [redacted] 2016, for a third demand for the $250 to be paid within 7 days.    
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted]   I am responding to [redacted] continued complaint.   The recent letter he received from our office was sent before we received his Complaint.  Once we received his Complaint,  we stopped all collection efforts.  There will be no further communication with [redacted]  and we stopped the $250 demand entirely.Very truly yours,Michael I[redacted], Esq.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I'm a very satisfied for the decision and I'm satisfied for the decision of them not pursing a civil suit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I purchased a television at a store and the sales clerk scan the television up and it scanned at a low price. I thought it was a glitch in the system. I'm a part of this [redacted] group and they post deals and glitches in the system everyday. I thought this was one of this glitches. I paid for the television and took it home. About 3 weeks later the police show up at my door and u told them the same thing. The officer told me if I go to he store and pay the remaining balance for the television, no charges will come about. I did just that and the officer and the manager said no charges will be filed and for me to stay away from the store. I agreed then a month later I receive this letter. I explained to them I didn't steal anything, it rang up as a different price and I paid for it. I also told them what the officer and the manager stated at the time I have my receipt for the balance I paid. They are demanding that I pay them 200.00 dollarsDesired Settlement: To settle this because I was told by the officer and the manager of the store that no charges will be of this. No charges meaning criminal or civil.

Business

Response:

I have reviewed [redacted] Statement of the Problem. It appears that after the store ( Sam's Club ) filed a criminal complaint against [redacted] with the police, the police officer brought [redacted] back to the store and [redacted] paid the store the difference in price for the television which [redacted] had taken. As a result, we will not continue to pursue the civil claim for retail theft. Therefore, [redacted] no longer is subject to the $200 civil penalty for retail theft. Thank you for your attention to this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I'm a very satisfied for the decision and I'm satisfied for the decision of them not pursing a civil suit

Review: Regarding the collection of a fee (the fee is not in question): (1) Never received a First Notice letter regarding the situation (2) Received a Second Notice letter regarding the situation dated 10 days prior to receipt via US post stating that the fee is due 10 days after the dated letter. Receiving the letter on the due date does not help the company receive payment. (3) Contacted company via phone regarding the situation and due to a record keeping error on their part, I was unable to receive any further help or information (e.g. birth date was in question). (4) Attempted to pay the fee via the online system and received a error regarding the inability to process the request and to try again later. Tried twice more on different days without success. (5) Contact the company via online form after the issues with the online payment system and received a canned answer via email the next day. (6) Received a final notice regarding the situation nearly 7 days after the date on the letter stating that the fee is due 7 days after the date on the letter. Again, the timeliness of the letter does not help (see #2). We are now nearly 2 months out from the date of the incident; this issue could have been resolved earlier if correspondence had been timely.Desired Settlement: (1) No further punitive charges against the case in question due to the failure on the company's part. (2) Fix the issues: timeliness of correspondence, data entry / record keeping, and online payment system.

Business

Response:

April **, 2014

Dear Sir/Madam: I am writing in response to the Complaint of [redacted], Complaint No.ID [redacted], dated April **, 2014. I am an attorney in good standing in the State of New York, practicing law without interruption since 1974. I am hired by Walmart Stores, Inc. to collect civil damages and/or civil penalties arising out of retail theft, such as shoplifting. There is no attorney - client relationship between [redacted] and my firm, nor are we engaged in debt collection. On February **, 2014, [redacted]'s sixteen year old daughter, [redacted], was detained after leaving Walmart Store No.[redacted]and alleged to have participated with others in shoplifting a phone charger. As the parent/guardian of [redacted], we sent letters to [redacted] requesting that he settle the civil penalty claim pursuant to Minnesota Statute Annotated Section 604.14, in the amount of $50. This is not a fee or debt. It is a statutory civil penalty based on shoplifting. [redacted] attempted to pay the civil penalty on line, but apparently had difficulty doing so. He had several conversations with our office staff by email on April **, 2014 and again today in which our office staff tried to provide him with several alternative ways to pay the $50 civil penalty. We have addressed the complaint raised by [redacted] concerning the on line payment system. There are no further charges in this case. We apologize to him for any inconvenience he experienced for whatever technical difficulties existed.

Thank you for your attention to this matter.

Very truly yours,

Consumer

Response:

[redacted]'s reputation and the fee in question pursuant of Minnesota Statute Annotated Section 604.14 have NEVER been in question. I am painfully aware of what my child did.

I am concerned that the processes in place are not being addressed, including the technical issues regarding [redacted]'s website and the lack of assistance from his team due to improper records blocking my access as guardian to the information.

I only want [redacted] to be aware of the issues so that he can address and repair the deficiencies. I accept his apology regarding this issue.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

This business is a fraud..... They send civil demand letters demanding $150.00 to people stating their records indicate that their minor child was involved in an incident at a [redacted]. The [redacted] they mention has no address, the letter also states in bold letters that the letter is not an attempt to collect a debt but then they are demanding money they say to settle the fraudulent civil demand.... Most parents will fall for this but I'm not one to be fooled because I do not even have a minor child.

Review: I recieved a letter to pay them $150.00. I made the first payment of $50.00, then another payment of $50.00 and by mistake the last payment I made was $100.00, instead of $50.00. Therefore I was due a refund. I called in Febuary 2015 & was told yes they know about it I should be receiving the refund shortly. 2 weeks went by I was told the same thing. Called a few days later asked for a [redacted] spoke with her and she said the accounting dept. was closed she would discuss it with them in the morning and call me back. Her name was [redacted]. By late afternoon I did not hear from her so I called. They said she was on the phone & would get back to me. I called for 3 days and received the same answer she's busy and would get back to me. Finally she did and said I should expect the check in a few days. Another week goes by I call spoke with a gentlemen was told it was mailed on 3/**/25. Never recieved it a week later I call back & speak to another woman named [redacted] whom swore she would get to the bottom of this & call me back within the hour. She never did I called & asked for [redacted] & was told the same thing she's busy right now once she's off the phone she [redacted] call me. This was about 10:00 AM. I call back again & asked for another [redacted] whom tells me the gentlemen that told you it was mailed on the [redacted] of March made a mistake it was mailed 3/**/15. It's 10 days since I was told that. I called back and was told they have no control over the mail. The fact is everyone I spoke with lied. It's a scam. I am on SSD and need that $50.00. Everytime I asked to speak with the Attorneys Name on the letterhead from the first mail I recevied I was told no. They have no intentions of refunding my over payment and I don't know what to do anymore. All I get is lies and promises that never pan out. Please helpDesired Settlement: I over paid, they are aware of it. I want my $50.00 refund. This is been going on since Febuary 2015 and it's already April. The amount of time I spend calling them was useless. It's a game to them

Business

Response:

I am writing in response to the Complaint of [redacted], [redacted], dated April *, 2015. I am an attorney in good standing in the State of New York, practicing law without interruption since 1974. I am hired by [redacted] to collect civil damages and/or civil penalties resulting from retail theft, such as shoplifting. There is no attorney-client relationship between [redacted] and me. On February *, 2015, [redacted] was detained outside the [redacted] in [redacted]. because she had shoplifted $70 worth of [redacted]s merchandise. As a result, we sent her a letter requesting that she pay [redacted]s the $150 civil penalty in accordance with the law in New Jersey concerning civil liability for retail theft. She made three payments, each by check, totaling $200. She was entitled to a refund in the amount of $50. We sent $50 to her on March **, 2015 by our refund check no. [redacted]. It is reasonable to assume that she had our refund check before she made this Complaint. We have policies and procedures in place concerning issuing refund payments that are based on sound banking practices. We do not purposely delay the issuance of refund checks, neither do we ignore anyone who is entitled to a refund. It usually takes at least fourteen days to process a refund by check which does not include however long it takes to arrive by regular mail. We received her last payment on February **, 2015 and issued our $50 refund check to her on March **, 2015. We apologize to [redacted] for the time she had to wait to receive her $50 refund. Thank you for your attention to this matter.Very truly your,[redacted]

Regarding the collection of a fee (the fee is not in question): (1) Never received a First Notice letter regarding the situation (2) Received a Second Notice letter regarding the situation dated 10 days prior to receipt via US post stating that the fee is due 10 days after the dated letter. Receiving the letter on the due date does not help the company receive payment. (3) Contacted company via phone regarding the situation and due to a record keeping error on their part, I was unable to receive any further help or information (e.g. birth date was in question). (4) Attempted to pay the fee via the online system and received a error regarding the inability to process the request and to try again later. Tried twice more on different days without success. (5) Contact the company via online form after the issues with the online payment system and received a canned answer via email the next day. (6) Received a final notice regarding the situation nearly 7 days after the date on the letter stating that the fee is due 7 days after the date on the letter. Again, the timeliness of the letter does not help (see #2). We are now nearly 2 months out from the date of the incident; this issue could have been resolved earlier if correspondence had been timely.