The Lawn Mower Shop

Complaint: [redacted] I am rejecting this response because:thats a complete lie,I didn't start the yelling, first off the unit didn't sit with fuel in it for a year,I put fuel in to start it up..I said I was willing to pay for not bringing the unit back within the service warrant period..the shop had my unit for a month, when I was told is would be look at within a week, I been to the shop 3(three) times and called on the phone which didn't work(i couldn't get thru) and ask nicely, what's the outcome ..I gave them the benefit of the doubt that the shop was overloaded with service and the phone was not workingshe confimed that..I said I brought a unit from [redacted] and I was wondering if I should keep it, please give me some info on the cost, this is not the first time I been there ,I have brought products from them before over the yearssince this is a family business and I support small business..(as I have my own)I been in customer service for over years, and I don't need to yelled at anyonei have two daughter's of my own and I speak to them, I don't yelled at or to woman..the young lady(the sisters) got irate when I said the carburetor should had been adjusted with the tune up I paid for , she stated it was "MY FAULT "for not bringing the attachment in..someone could have advise me that this needed to be doneshe told me to go and bring the attachment on my second visit and I did so...so who's fault is it....at this point I don't care if it is fix or not ..I have a new unit I can usei just want an apologe for her yelling over the phone and blowing up on me..when I said I would call the Revdex.com she continue to sound off....I was a Diesel/Gas Auto and Truck Mechanic for years, graduate from [redacted] [redacted] .and a Vietnam Veteran,I can find someone to fix it or sell it as is..Thank You, for looking into this matter Regards, [redacted]

If I could give this review a negative number, I would do it. Whatever you do, do NOT use this shop. This shop kept my mower for an entire month and didn't even fix it. After two weeks, my husband and I took turns calling and stopping by the shop to inquire about when our mower would be fixed. On week 3, the owner said it would be ready that afternoon. It wasn't. The next day, we were told the fuel pump needed to be replaced. Then we heard the fuel lines needed to be replaced. Finally, after a month, they said it was fixed, but instead, we found out they broke the spindle and the carburetor needed to be replaced. They did repair the fuel pump/lines, but the lawnmower still needs a lot of work. They charged us $260 for keeping our mower for an entire month and not even completely fixing it (and breaking the $72 spindle). However, the worst part of this experience was that the shop continually lied to us about the status of our mower. AVOID THIS SHOP AT ALL COSTS!