The Lawrence Community Management Group

[redacted] owns a condominium at [redacted] *** My company is the property management company hired by the [redacted] Board of Directors [redacted] was late in paying her maintenance fees As per its rights, the condominium association filed a lien against Ms [redacted] unit as a result of her failure to pay her fees She brought her account current on November 17th The condominium association's attorney has been in contact with [redacted] attorney and is in the process of having the lien released at the Cuyahoga County recorder's office This complaint against Lawrence Management is completely unfair an unwarranted If [redacted] paid her fees on time, there would be need for a lien to be filed or subsequently released

The complaint is untrue There has only been one main sewer backup in the [redacted] , OH building, and that took place on May 20, The plumbing repairs took place immediately The woman who complained didn't own her unit at the time of this incident

From: [redacted] Date: Wed, Oct 14, at 2:PMSubject: RE: Cleveland Revdex.com [redacted] To: [redacted] Cc: [redacted] – I have reviewed our email files, regular files and all staff who handle incoming calls and we have absolutely nothing written in our files from [redacted] other than a garage door opener code request from early in which was right after he moved in to the condominium building If he submitted correspondence we would appreciate a copy of itIt is possible he called but I am personally not aware of any calls and our staff doesn’t remember anything specific I don’t have phone call records going back more than a few weeks so it is not possible to search back to early this year I did run a search of our Work Order system and do not see any work orders referencing [redacted] or his unit number ***I believe we did send you the roofers comments regarding his service calls regarding the roof drain that seems to be the focal point of the complaintAgain, until the Condominium Association’s board of Directors approves a new roof or roof drain system, all we are able to do is to continue to monitor and clean the roof top drain covers to prevent pond buildup on the roof as part of the preventative maintenance program at the building Unfortunately, the roof design was not the best and we are living with the builder’s design issuesPlease advise if we can provide any additional informationThanks Mac Ian ("Mac") L [redacted] Lawrence Management GroupLear Industrial PkwySuite 1Avon, OH 44011440-937-2800440-937-fax

In response to Mr***, I did email his insurance adjuster, [redacted] on December 11, to explain to him how the condo association's insurance works (copy attached)He responded on December 19, disagreeing with my interpretation of the association's DeclarationI did not feel it was necessary to re-explain what I already had writtenMr [redacted] can certainly disagree with me, but he is wrongFurthermore, Mr [redacted] is Mr***'s adjusterMr [redacted] should contact his insurance agent to tell him that his adjuster is misinterpreting the association's Declaration and that he is getting poor service from his insurance companyI can certainly turn this over to the condominium association's attorney to send a letter to Mr [redacted] and Mr [redacted] explaining how the condominium associaiton's insurance works should the Revdex.com feel that is necessary I have never contradicted myselfWe sent [redacted] out to investigate a leak callWe did not know who was responsible for the cost of leak repair until the plumber determined it was [redacted] 'sThe association paid the bill since we ordered the work, and we billed back Mr [redacted] since it was his responsibilityWe know that the floor is Mr***'s responsibility to maintain and repair, so that is why he is responsible for itWhen the floor was damaged, Mr [redacted] correctly filed an insurance claimHis other option would be to pursue payment from Mr [redacted] if he feels he was negligent In closing, this is not a case of a customer being mistreated by a businessIt is a matter of a condo owner not agreeing with how the condominium association is interpreting its Declaration & By-lawsI have been managing condominium associations for years and am proud of my record A+ rating from the Revdex.comI enjoy helping people solve problems, however, I cannot have the association pay for flooring in Mr***'s condo when I legally know that the condominium association is not responsible Sincerely, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this DOES and DOES NOT resolve my complaint For your reference, details of the offer I reviewed appear below First off...I wish to thank the Revdex.com for their help in this matter If it were not for your help...even the information given by Lawrence Community would remain a mystery to me and to others that I have spoken with on my floor So thanks to the Revdex.com first and foremost!Secondly, while I accept the general reply from Lawrence Community Mgt in terms of work TO BE DONE at a later date for the general benefit to all as described, I find it, still, incredible that no phone calls I made were ever returned, no letters were replied to UNTIL I contacted the Revdex.com REGARDLESS, it was still raining with REGULARITY in the third floor hallway There is water damage to the ceiling tiles even on the 2nd floor The report from "a third floor resident" that this water leak would only happen once a year is absolutely untrue Calls were made repeatedly by me and others MANY times over the past two years And as for the water which ceased to come through the ceiling....this was made possible because I went onto the roof and placed the sandbags over the drain in an effort to prevent further damage to the hallways...or any of the units This was something I did last year...and still asked for some reply The bags were removed...and it began to rain in the halls again The whole process began again and again I was promised again and again that something would be done Finally, even after a letter...I contacted the Revdex.com Only now have I received any clarity on this issue I appreciate the clarity by Lawrence Community...but why could this not have happened sooner?I accept what Lawrence Community Mgt said provided that this problem is SOON resolved in a more permanent matter Having, myself, cared for a large business I understand how funds are allocated and used But sometimes there are more pressing needs and issues that come up This (leaking roof) was a very pressing issue and concern I trust that...in the future...there will be prompt response and transparency to calls and issues that arise.Again...my sincere thanks to the Revdex.com for looking into this And my thanks to Lawrence Community for providing clarity and answers to this issue Regards, [redacted] ***