Response taken over the phone on 7/22/at 11:20AM by Revdex.com staff (**) Ellen S [redacted] indicated The General Counsel of the business has agreed to assume all expenses regarding the recalled product and the installation by the company the consumer has selectedThe company is requesting consumer sign an agreement releasing The L.D.Kichler Co., Inc from responsibility and the company will forward paymentPlease contact Ellen S [redacted] (216) 573-x*** for the release and when to expect the check to be sent out
Thank you for taking the time to speak with me earlier today regarding the ComplaintAs a follto that conversation, following is a recitation of the facts in response to the Complaint: In 2013, under the auspices and authority of the Consumer Product Safety Commission (the'CPSC'), The L.DKichler Co("Kichler") conducted a Voluntary Corrective Action (the 'VCA“)on a 9-Light Chandelier, Model Number (the 'Product") sold through Lowe's On or about June 20, 2013, Kichler mailed nearly 38,letters to consumers identi?ed as purchasers of the Product advising them of the possibility that the ?xture loop may fail and encouraging them to contact Kichler for a replacement kit including new ?xture loops and instructions (the “Replacement “Kit") (the “Notification Letter’) On or about January 26, 2015, the consumer under the above-captioned Complaint (the “Consumer") contacted Kichler claiming that their Product was hanging from the ceiling by its wiresThe Consumer acknowledged at that time receiving the Noti?cation Letter nearly two years prior to contacting Kichler and doing nothing in response to receipt of the Noti?cation Letter On or about January 26, 2015, Kichler sent a Replacement Kit to Consumer to fix the Product On or about February 25, 2015, one (1) month after a Replacement Kit was sent to the Consumer, the Consumer contacted Kichler and submitted a quote in the amount of $to replace the ?xture loop on the Product (“Quote I“) On or about March 25, 2015, Kichler sent an email to the Consumer regarding the excessiveness of Quote compared to national averages spent for similarly situated consumers and requesting two (2) additional quotes from Consumer by licensed electricians On or about June 9, 2015, over two months after Kichler's request for additional quotesConsumer contacted Kichler by email referencing a second quote yet none was providedSeveral hours later a second email was received from the Consumer, this time with a quote attached which was dated May 28, in the amount of $(‘Quote ll‘)Based on the date of Quote ll (May 28, 2015) versus the date of the email from the Consumer (June 9, 2015), it took the Consumer nearly days to forward the requested quote to Kichler for consideration from the time the Consumer received it On or about June 15, 2015, nearly three (3) months after Kichler‘s request for additional quotes, Consumer submitted a third quote dated June 5, 2015, in the amount of $(“Quote Ill‘)Again, the Consumer took nearly ten (10) days to forward Quote Ill to Kichler for consideration from the time the Consumer received it On or about June 19, 2015, Kichler emailed the Consumer restating its position that it would stand behind its Product and while not required to pay for an electrician under the VCA, it was willing to reimburse Consumer up to $for an electricianIn order to be reimbursed Kichler will require the Consumer to submit a paid invoice from a licensed electrician and execute a settlement agreement Consumer responded to Kichler on June 19, 2015, refusing Kichler's offer of assistance Consumer continues to bombard Kichler with emails and phone calls despite having ?led the Complaint with your office on June 19, Even at the low end of the quotes, to wit: Quote lll at $675.00, Consumer's demand for reimbursement of over nine (9) times the going reimbursement rate of $is unconscionable While Consumers conscious decision to ignore the Noti?cation Letter did not cause the Product to fail, Consumer's delay in (1) submitting the claim, (2) waiting one (1) month from the time of receipt of a Replacement Kit to even attempt to have the Product fixed, (3) their nearly month delay in securing additional quotes and (4) their delay in trying to resolve this matter in a timely and reasonable fashion has contributed to the excessive cost of having to re-wire the Product due to allegedly stretched wiresThe Product would have never required more than the replacement of the ?xture loops had Consumer contacted Kichler upon receipt of the Noti?cation LetterKichler has agreed to reimburse Consumer at more than ½ times of what was called for under the VCAThat is more than fair and just As always, if you have any questions or require anything further please do not hesitate to contact me Very truly yours, Ellen S [redacted] Assistant General Counsel
Response taken over the phone on 7/22/at 11:20AM by Revdex.com staff (**) Ellen S [redacted] indicated The General Counsel of the business has agreed to assume all expenses regarding the recalled product and the installation by the company the consumer has selectedThe company is requesting consumer sign an agreement releasing The L.D.Kichler Co., Inc from responsibility and the company will forward paymentPlease contact Ellen S [redacted] (216) 573-x*** for the release and when to expect the check to be sent out
Thank you for taking the time to speak with me earlier today regarding the ComplaintAs a follto that conversation, following is a recitation of the facts in response to the Complaint: In 2013, under the auspices and authority of the Consumer Product Safety Commission (the'CPSC'), The L.DKichler Co("Kichler") conducted a Voluntary Corrective Action (the 'VCA“)on a 9-Light Chandelier, Model Number (the 'Product") sold through Lowe's On or about June 20, 2013, Kichler mailed nearly 38,letters to consumers identi?ed as purchasers of the Product advising them of the possibility that the ?xture loop may fail and encouraging them to contact Kichler for a replacement kit including new ?xture loops and instructions (the “Replacement “Kit") (the “Notification Letter’) On or about January 26, 2015, the consumer under the above-captioned Complaint (the “Consumer") contacted Kichler claiming that their Product was hanging from the ceiling by its wiresThe Consumer acknowledged at that time receiving the Noti?cation Letter nearly two years prior to contacting Kichler and doing nothing in response to receipt of the Noti?cation Letter On or about January 26, 2015, Kichler sent a Replacement Kit to Consumer to fix the Product On or about February 25, 2015, one (1) month after a Replacement Kit was sent to the Consumer, the Consumer contacted Kichler and submitted a quote in the amount of $to replace the ?xture loop on the Product (“Quote I“) On or about March 25, 2015, Kichler sent an email to the Consumer regarding the excessiveness of Quote compared to national averages spent for similarly situated consumers and requesting two (2) additional quotes from Consumer by licensed electricians On or about June 9, 2015, over two months after Kichler's request for additional quotesConsumer contacted Kichler by email referencing a second quote yet none was providedSeveral hours later a second email was received from the Consumer, this time with a quote attached which was dated May 28, in the amount of $(‘Quote ll‘)Based on the date of Quote ll (May 28, 2015) versus the date of the email from the Consumer (June 9, 2015), it took the Consumer nearly days to forward the requested quote to Kichler for consideration from the time the Consumer received it On or about June 15, 2015, nearly three (3) months after Kichler‘s request for additional quotes, Consumer submitted a third quote dated June 5, 2015, in the amount of $(“Quote Ill‘)Again, the Consumer took nearly ten (10) days to forward Quote Ill to Kichler for consideration from the time the Consumer received it On or about June 19, 2015, Kichler emailed the Consumer restating its position that it would stand behind its Product and while not required to pay for an electrician under the VCA, it was willing to reimburse Consumer up to $for an electricianIn order to be reimbursed Kichler will require the Consumer to submit a paid invoice from a licensed electrician and execute a settlement agreement Consumer responded to Kichler on June 19, 2015, refusing Kichler's offer of assistance Consumer continues to bombard Kichler with emails and phone calls despite having ?led the Complaint with your office on June 19, Even at the low end of the quotes, to wit: Quote lll at $675.00, Consumer's demand for reimbursement of over nine (9) times the going reimbursement rate of $is unconscionable While Consumers conscious decision to ignore the Noti?cation Letter did not cause the Product to fail, Consumer's delay in (1) submitting the claim, (2) waiting one (1) month from the time of receipt of a Replacement Kit to even attempt to have the Product fixed, (3) their nearly month delay in securing additional quotes and (4) their delay in trying to resolve this matter in a timely and reasonable fashion has contributed to the excessive cost of having to re-wire the Product due to allegedly stretched wiresThe Product would have never required more than the replacement of the ?xture loops had Consumer contacted Kichler upon receipt of the Noti?cation LetterKichler has agreed to reimburse Consumer at more than ½ times of what was called for under the VCAThat is more than fair and just As always, if you have any questions or require anything further please do not hesitate to contact me Very truly yours, Ellen S [redacted] Assistant General Counsel