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The Lead House LLC Reviews (1)

Dear
Revdex.com Representatives and Mr. [redacted],
My
name is [redacted] and I am writing to respond to a recent complaint filed by
[redacted] regarding his claim of a breach of contract.  I seek to answer all of the concerns raised
by Mr. [redacted] in his complaint and have attached...

supporting documentation
that will correspond with my written explanation of the events from his enrollment
to date that surround our always professional relationship with Mr.
[redacted].  I will now lay out his
complaint line by line and respond accordingly.
1.
This company charged me around $900 to do credit repair.
            His
total contract charge, including all non-refundable fees, was $639.00.
2.  My credit was never fixed, or even attempted
to fix.  In fact, it got worse.  They never would return my calls and never
notified me that they had cancelled my membership and contract.  This meant that they never fulfilled even one
of their promises.
Unfortunately,
these statements are categorically untrue. 
I have attached empirical evidence in the form of his official Progress
Analysis report for review.  We also have
a thoroughly kept file which remains secured in our office which provides the evidence
of the work that has been accomplished on behalf of Mr. [redacted] to date.
To
provide a more specific overview here, Mr. [redacted] enrolled in our service on
4/4/2014 and at that time his file showed a total of 15 negative issues that
were targeted for investigation.  Of
those 15 negative issues our efforts have effectively removed 9 to date thereby
accomplishing a 60% improvement rate.  Further,
at the time of his enrollment, he was also given specific instructions to
follow; some things to do…and some things not to do. 
In
continuance, as we were working to achieve these results, Mr. [redacted] continued
to allow inquiries, added additional debt to his credit cards as well as
attained more than $20,000 in new debt to his credit profile.  Additionally, he also had a total of 5 new
negative collection accounts added to his credit report since enrollment.  This is a clear violation of the terms of his
contract to which we could have cancelled his service at that time for those
reasons, yet we continued to work on his behalf. 
To
investigate the results for the 1st round, we attempted to pull a
current credit report on 5/28/2014. 
However, since he had allowed his credit report service to be cancelled,
another violation of his agreement, we were unable to move forward.  We made multiple phone / email attempts to
contact Mr. [redacted].  We were able to
make contact and get the credit report service reinstated on or around 6/2/2014
and completed the 1st checkpoint analysis on 6/3/2014.  We then worked to make contact with Mr.
[redacted] and an appointment was set for 6/10/2014.  Mr. [redacted] attended this appointment.  After going over his results, showing the significant
progress that had been made to date, including an increase in his credit scores
across the board, Mr. [redacted] requested that we go forward with new debt
validation services regarding the 2 new collection accounts now revealed in his
report.  To date, one of these collection
accounts has been deleted and one has been properly validated.
After
this meeting in early June, we continued to work on his case. And, after
completing the 2nd round of service, more attempts to set another
appointment with Mr. [redacted] began however have not been effective.  The 2nd Progress Report was ready
on 7/28/2014.  After my assistant made
multiple attempts via phone calls and emails and after He and I played “phone
tag”, leaving voicemails and text messages with each other over the next
several weeks and months, Mr. [redacted]’s file became dormant.  It is our general policy to place a client’s
file in suspension after 3 failed attempts are made to obtain whatever is
necessary to advance the case forward, i.e., obtain necessary documents or set
an appointment for a case review etc… and after multiple efforts to keep the
service moving forward had failed, we were left without choice but to close his
case prematurely on 4/4/2015, literally one year to the date of his enrollment.
3.
They said on the intro video that once you pay and are a customer that you
would be a “customer for life”.  That was
false.
To
be accurate, the video which Mr. [redacted] refers makes the statement “Once a client…always a friend.”  It is designed to simply mean it is our hope
that you need only be our client “one
time” but will always remain “a
friend”.  If this statement is
misleading any of our clients to think otherwise, we will take steps to either
remove this tag line from our marketing efforts, or ensure a greater
explanation is provided to the client up front to avoid such misunderstandings
in the future.
4.
This business is a scam and does not fulfill promises!  They take your money and do not fix your
credit!  My credit has declined over 75
points since I signed up.
Dependable
Credit Solutions, LLC is properly bonded, registered and is 100% legally
compliant with all State and Federal laws regulating Credit Services Organizations.  We are most certainly NOT….a scam.  We have been and are continually vetted by
overseeing agencies such as the Revdex.com and the Chamber of
Commerce but more importantly…by our clients! 
We have the highest regard and respect for our clients, and Mr. [redacted]
is no exception.
Finally,
we have no way of knowing Mr. [redacted]’s current credit score as once again, he
has allowed the credit report service to be cancelled.  Our records show the following:
TransUnion
at enrollment: 586
TransUnion
on 5/29/14 – 628 (+42)
TransUnion
on 7/28/14 – 601 (a loss of 27 of the gains due to his actions)
Total
TU Score Improvement: 15
Experian
at enrollment: 622
Experian
on 5/29/2014 – 636 (+14)
Experian
on 7/28/2014 – 653 (+17)
Total
EX Score Improvement: 31
Equifax
at enrollment: 631
Equifax
on 5/29/2014 – 633 (+2)
Equifax
on 7/28/2014 – 640 (+7)
Total
EQ Score Improvement: 9
There
is no way to determine how much the scores would have improved if Mr. [redacted]
would have remained committed to following the instructions provided at enrollment.
There is also no way to determine if Mr. [redacted] has any new negative issues
impacting his credit report since our last review completed on 7/28/2015.
5.  I want my money back!  I did not get what was promised to me.  The owner talks a big game and makes all
these promises giving me hope that my credit would be repaired and none of
their promises or game talking came true. 
They lied and advertise false information! Buyers should beware of this
scam!
The
absurdity of this statement notwithstanding, Mr. [redacted] indeed has received
all the services that we have been able to provide to date, even with the
multiple credit report cancellation and scheduling issues that we’ve worked to
overcome.  And frankly stated, bad credit
isn’t a “game”.  It is a most serious
issue that has far reaching impact to my life as well as the individual lives
of my clients.  And, helping every client
to achieve the highest possible score but more importantly, the overall
fundamental change in the way they perceive and manage their credit over their
lifetime going forward is a fundamental part of our mission.  Every client. 
Every time.  And again, Mr.
[redacted] is no exception.
With
regard to Mr. [redacted]’s request for a full refund, DCS cannot fulfill that
request as we find it to be without merit. 
We will however agree to continue to work on Mr. [redacted]’s credit
profile without further cost under the following conditions:
  1.  Mr. [redacted] will enroll and maintain active membership in the credit report service
provider of our choosing.  There is a
monthly cost paid directly to the service provider, not to DCS. 2.  After reviewing the most recent credit report
and ascertaining the condition of his credit file, we will resume service for
any outstanding collections that remain active in his credit report.  We will do this at no additional cost for Mr.
[redacted]. 3.  Should Mr. [redacted]’s credit profile show
even more new collections since 7/28/2015, we will provide service for up to 3
additional collections for no additional charge.  If more than 3, an additional fee may be
required. 4.  Mr. [redacted] continues to understand that all
valid and legal debt owed by Mr. [redacted], remains his responsibility to pay.  Further, DCS makes no guarantee of any
collection agency agreeing to any particular terms of settlement and that all
settlement agreements are between the collection agency and Mr. [redacted].  DCS only facilitates the agreement and is no
way financially responsible to pay the debt. 4.  Mr. [redacted] will agree to follow all
instructions given and meet when scheduled. 
Should Mr. [redacted] fail to keep his commitment, DCS will re- close and
archive his case without further assistance.
I
would like to thank Mr. [redacted] for bringing the issues he has faced to my
attention.  While I would have been more
than happy and able to find an amicable resolution to his complaint without
having to get the Revdex.com involved, I am proud and thankful to provide the resolution
through this wonderful service.  I also
want to thank the Revdex.com of Southeast Texas and the great
people doing great work in helping to keep businesses honest and consumers well
informed.
I
pray this response serves its full purpose in explaining the details that
surround this case and am hopeful the resolution offered to Mr. [redacted] will
be acceptable.
Sincerely,
[redacted]
President
Dependable
Credit Solutions Inc.

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