The LEAP Group

We reached out to our customer and made an appointment later in the week for [redacted] to come back to AutoLenders to have her brakes reinspected We apologized for her inconvenience and look forward to seeing [redacted] in the upcoming days to fully resolve her issue Ownership is aware of the situation and will be monitoring her visit As we do nearly all of our customer complaints (which are very few), we will strive to make [redacted] a happy Autolenders customer and satisfy her complaint A follow up response will be made upon conclusion of [redacted] 's visit

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Auto Lenders agreed to a full refund less the expenses incurred Since it was my mistake from the outset, this was a great deal It demonstrates to me that Auto Lenders really cares about customer satisfaction [redacted] ***r also promised to personally work a great deal for me on my next carHe certainly didn’t have to do that Thanks, ***! Sincerely, [redacted] ***

We reached out to the customer and resolved the issue. The customer is 100% satisfied.

We reached out to the customer and satisfied the customer's complaint We believe this issue to be resolved

resolved

We reached out to our customer and made an appointment later in the week for *** *** to come back to AutoLenders to have her brakes reinspected. We apologized for her inconvenience and look forward to seeing *** *** in the upcoming days to fully resolve her issue. Ownership is
aware of the situation and will be monitoring her visit. As we do nearly all of our customer complaints (which are very few), we will strive to make *** *** a happy Autolenders customer and satisfy her complaint. A follow up response will be made upon conclusion of *** ***'s visit

*** *** was in contact with *** *** and both sides of the matter are satisfied with the result of conversation. *** *** promised to visit Revdex.com and remove his complaint with our company. AutoLenders views this matter as resolved/closed

Complaint: ***
I am rejecting this response because: everything was resolved , thanks for your help
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Auto Lenders agreed to a full refund less the expenses incurred.  Since it was
my mistake from the outset, this was a great deal.  It demonstrates to me that
Auto Lenders really cares about customer satisfaction.  [redacted]r also
promised to personally work a great deal for me on my next car. He certainly
didn’t have to do that.  Thanks, [redacted]! Sincerely,[redacted]

We reached out to the customer and satisfied the customer's complaint.  We believe this issue to be resolved.

We reached out to the customer and resolved the issue.  The customer is 100% satisfied.