The Lending Company

This letter will confirm our actions in response to your complaint, filed with the Revdex.com, regarding your July mortgage payment, account access and billing cycle We have posted the online payment of $attempted on June 19, 2014, as a principal curtailment However, we are limited to processing one transaction per dayWe apologize for any inconvenience this may causeAs a courtesy we waived the pay by phone fee on June 23,2014, and applied the funds to the July paymentEnclosed is a copy of your recent account history for your records In reference to your billing cycle, you are on monthly billingYour mortgage statements will be mailed on the 16thday of every monthPlease allow for standard [redacted] delivery Also, please be advised that your account access issue has been resolvedYou will now only be required to verbally confirm your full property address, first and last name, and the last four digits of your social security number to speak with a Representative regarding your account Again, we sincerely apologize for any inconvenience you have experienced as a result of this issuePlease be assured we will diligently work to assure the appropriate handling of your loan in the futureIf you have any questions, please call me at [redacted] Sincerely, [redacted] Research Department