The Lexington Hotel

Initial Business Response / [redacted] (1000, 5, 2015/01/15) */ This situation has been resolved with the customerThe customer did not completely understand the estimate that was given and that there was a possibility that there were other issues once the initial work had been startedThe vehicle has been repaired for a cost lower than they expected and they are satisfied Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I completely understood the estimate and it was never stated that there was a possibility that there could be other issues.while it is true that I paid for the repairs,I feel it is important to note thatthis is far from resolved.My car was very drivable when driven to paramount auto for an oil change.the only problem I had was a minor shaking when I reached 55-mpf on the highway.paramount auto upon inspection,stated that they examined the car and that it was my tie rods.I made an appointment for the next day and left.when the car was brought back they took it into the shop and came back out and now stated that it was not tie rods but rack and pinion as well as my waterpump had gone out.I was told they by wes the manager that they would not do one without the other and if I wanted those things fixed it would be close to 1800.00.I stated I did not have the money and my daughter attempted to drive the car.it was no longer drivable past mph,was making horrible noise and the steering was out!she got it home wich was only a couple of blocks away.I filed an online complaint with the company at their website and wes called me the next morning.I told him I absolutely had to have the car fixed but only had 1400.00.he stated he would try to swing it for under and I brought the car back.my daughter uses the car to get to work,take one of her children to daycare and the other child to school as he does not have a school bus available to him.upon getting the car back,the ccolant light is still on and now paramount is telling me that there is a bad sensor.at this point I feel that I am entitled to a full refund of the that I paid to paramount auto for the following reasons,1)my car was drivable even on the highway with only minor shaking at mph,(when paramount auto inspected it,they had to of damaged it because it was no longer drivable past 5mph.2)my car did not leak antifreeze(non had to be put in the reserve tank or radiator)the coolant light was on but is still on after a new waterpump and paramount is stating it is a bad coolant sensor which I believe was the original problem and I was ripped off!paramount auto has caused alot of stress in my life as I feel that this was 100% a scam to get money from me.I have been using paramount auto for all of my auto care needs for over years and never had a problem with them.now however, I will never go there again!At this point I will only accept a full refund of the and expect them to have my sensor fixed because that was the real problem Final Consumer Response / [redacted] (3000, 11, 2015/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) you just admitted that the car was driven to your shop!!and it definitly was no longer drivable after!as well you stated that we saw anti freeze dripping.that is not true!what was seen dripping was black,antifreeze is not black!i told you that I wanted to start with getting just one thing done and not the waterpump.you flat out refused!!you said you had to do both!i had no choice.why have you ignored the issue that the car was driven to your shop and after you simply looked at it,it was no longer drivable!as well who refuses to fix what a customer asks?please address the fact that the car was driven to your shop and after a simple inspection,it was no longer drivable!! Final Business Response / [redacted] (4000, 13, 2015/01/30) */ At no time was the customer forced into having both repairs doneThe only repair that was necessary was the Rack & pinionThe original estimate for both repairs was given at approximately $The customer stated that they would do both repairs but all they could afford was $All attempts were made to accommodate the situation and ensure the customers vehicle was safe to driveThe repairs were completed at the AGREED upon dollar amountThe customer made no mention that they thought the shop was in any way at fault until after the car had been repaired and paid for

Initial Business Response / [redacted] (1000, 5, 2014/11/03) */ ***All Tire Manufactures warranty covers workmanship of the Tire but none of them cover cupping or wear patterns caused from Mechanical issues, lack of Tire rotation, or Alignment issuesThe Tire which you state is defective has uneven or cupping problem which is why it's noisyTires need to be rotated every miles to keep even wear patterns but this Tire has been in this position for 18,miles...If you contact me I can work with you to give discount on Tires but this is not a warranty issue from the Tire Manufacturer [redacted]

I am rejecting this response because:
The response does not address my repair & damage.

Initial Business Response /* (1000, 5, 2015/01/15) */
This situation has been resolved with the customer. The customer did not completely understand the estimate that was given and that there was a possibility that there were other issues once the initial work had been started. The vehicle has been...

repaired for a cost lower than they expected and they are satisfied.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I completely understood the estimate and it was never stated that there was a possibility that there could be other issues.while it is true that I paid for the repairs,I feel it is important to note thatthis is far from resolved.My car was very drivable when driven to paramount auto for an oil change.the only problem I had was a minor shaking when I reached 55-60 mpf on the highway.paramount auto upon inspection,stated that they examined the car and that it was my tie rods.I made an appointment for the next day and left.when the car was brought back they took it into the shop and came back out and now stated that it was not tie rods but rack and pinion as well as my waterpump had gone out.I was told they by wes the manager that they would not do one without the other and if I wanted those things fixed it would be close to 1800.00.I stated I did not have the money and my daughter attempted to drive the car.it was no longer drivable past 5 mph,was making horrible noise and the steering was out!she got it home wich was only a couple of blocks away.I filed an online complaint with the company at their website and wes called me the next morning.I told him I absolutely had to have the car fixed but only had 1400.00.he stated he would try to swing it for under 1400 and I brought the car back.my daughter uses the car to get to work,take one of her children to daycare and the other child to school as he does not have a school bus available to him.upon getting the car back,the ccolant light is still on and now paramount is telling me that there is a bad sensor.at this point I feel that I am entitled to a full refund of the 1345.00 that I paid to paramount auto for the following reasons,1)my car was drivable even on the highway with only minor shaking at 55 mph,(when paramount auto inspected it,they had to of damaged it because it was no longer drivable past 5mph.2)my car did not leak antifreeze(non had to be put in the reserve tank or radiator)the coolant light was on but is still on after a new waterpump and paramount is stating it is a bad coolant sensor which I believe was the original problem and I was ripped off!paramount auto has caused alot of stress in my life as I feel that this was 100% a scam to get money from me.I have been using paramount auto for all of my auto care needs for over 2 years and never had a problem with them.now however, I will never go there again!At this point I will only accept a full refund of the 1345.00 and expect them to have my sensor fixed because that was the real problem.
Final Consumer Response /* (3000, 11, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
you just admitted that the car was driven to your shop!!and it definitly was no longer drivable after!as well you stated that we saw anti freeze dripping.that is not true!what was seen dripping was black,antifreeze is not black!i told you that I wanted to start with getting just one thing done and not the waterpump.you flat out refused!!you said you had to do both!i had no choice.why have you ignored the issue that the car was driven to your shop and after you simply looked at it,it was no longer drivable!as well who refuses to fix what a customer asks?please address the fact that the car was driven to your shop and after a simple inspection,it was no longer drivable!!
Final Business Response /* (4000, 13, 2015/01/30) */
At no time was the customer forced into having both repairs done. The only repair that was necessary was the Rack & pinion. The original estimate for both repairs was given at approximately $1800. The customer stated that they would do both repairs but all they could afford was $1400. All attempts were made to accommodate the situation and ensure the customers vehicle was safe to drive. The repairs were completed at the AGREED upon dollar amount. The customer made no mention that they thought the shop was in any way at fault until after the car had been repaired and paid for.

Initial Business Response /* (1000, 5, 2014/11/03) */
[redacted]... All Tire Manufactures warranty covers workmanship of the Tire but none of them cover cupping or wear patterns caused from Mechanical issues, lack of Tire rotation, or Alignment issues... The Tire which you state is defective has uneven...

or cupping problem which is why it's noisy. Tires need to be rotated every 6000 miles to keep even wear patterns but this Tire has been in this position for 18,558 miles...If you contact me I can work with you to give discount on Tires but this is not a warranty issue from the Tire Manufacturer. [redacted]

[redacted] I am very sorry to hear about the situation at our Rosemount location back in January. I understand your hesitation about bring the vehicle back in to have it checked out. We do have our former Master Technician who has returned to our shop and would be more than happy to re-inspect...

everything that was done. I spoke with Bill the store manager and we would like the opportunity to make the situation correct for you. The work you had done is backed by the 2 year 24k mileage warranty so if there are parts that have already gone bad there will be no cost to you. If at that point we find that the parts were faulty and have done further damage to your tire I would like to see what we can do to help resolve that issue as well. We will stand behind our work and if it was not done to your satisfaction then we will do our best to correct that until you are happy. If you truly do not want to take it back to Rosemount we do have a store in Hastings that would be able to look at the vehicle as well. Sincerely;Jason [redacted]Sales Support ManagerParamount Auto Servicej[redacted]@thelinnco.com###-###-####

From: Jeffery [redacted] <[redacted]> Sent: Monday, July 24, 2017 4:59 PM Subject: Re: concerns To: <[redacted]> This would not be related to the wash.I would suggest starting with your insurance carrier and if they feel this is not their claim they will...

submit it against mine and they can dispute it amongst each other.  Sent from my iPhone On Jul 24, 2017, at 4:53 PM, "[redacted]" <[redacted]> wrote:Jeffrey, Thank you for your email.  Normally the fabric in the wash may not cause scratches - this is obvious.  The day I had my truck washed, it was not under normal conditions because not only did the wash cause scratches, it caused several dents/dings and I'm extremely frustrated with this.  I purchased my truck 11/2016 and almost immediately after purchased a monthly car wash pass from the Oakdale location. I've used that pass since and not had issues until this last time.  I'm happy to submit photos or have you see the truck for yourself- you can clearly see scratches and dents consistent with a car wash.  My next step would be getting estimates for my repairs and I can submit the lowest to you. All I want Jeffrey is my SUV repaired to its clean condition before the damages in your wash occurred.  Please let me know how we will proceed. Thank you,      [redacted] Cell: ###-###-#### Email: [redacted] Sent from my iPhone_____________________________ From: Jeffery [redacted] <[redacted]> Sent: Monday, July 24, 2017 4:17 PM Subject: concerns To: <[redacted]> [redacted] I am sorry to hear of the concern with your vehicle! The fabric in the wash would not have the ability to scratch any surface . If you feel it is a smudge or such that would be easily removed with a professional buffing I would be happy to reimburse you for such a thing? Anything deeper than that our car wash or any other wash for that matter and the fabrics used in these washes would have no ability to scratch a vehicles surface or windows in such fashion. Sorry again for the concern and let me know if I can help with a buffing invoice. Thank you Jeffrey [redacted] Chief Operations OfficerThe Linn Companies 1[redacted] Woodbury MN. 55125-3910 Office: [redacted] Cell:  [redacted]Fax:    [redacted]linnco.com

Review: On march ** I booked the hotel and cancel on march[redacted] around 1000 am. I met the cancellation policy deadline and still didn't get my refund after contacted them , and my credit card company contacted them to resolve this issue and still didn't get it resolve ...we were back and fort for months and still I hadn't got my refund. they charged my account for $124.77Desired Settlement: refund me the money

Review: For my stay on:

Reservation Confirmation: [redacted]

For [redacted]

MARRIOTT REWARDS MEMBERS

CHECK-IN DATE

Friday, December **, 2014

CHECK-IN TIME

03:00 PM

CHECK-OUT DATE

Sunday, December **, 2014

CHECK-OUT TIME

12:00 PM

I had multiple issues from bed bugs, to service issues, to staff not helping us, etc. I complained while there, and when I left. The hotel even messed up and charged parking to the wrong room. This place was a nightmare. It was so bad, I didn't even stay the second night. I asked for a refund for the stay and they refused it to me. I had an awful experience. I got a call from the GM and was promised a full refund and never got it.Desired Settlement: Please refund me for this entire stay. Moving forward, please get rid of the bed bugs and not be dishonest about having exterminators look.

Review: During my stay at the Lexington New York City Hotel on May *, 2014, a staff member entered my room without consent and authority and stole items just purchased at [redacted] totalling close to $2000.00. My room was on the [redacted] floor and was a searched was done of the hotel the itmes without the packaging were found secreted on the [redacted] floor. Because of the breach of my security and peace as a guest I feel that the hotel is negligent in regards to the supervision of their staff and guests are protected from theif from the hotel staff. With the breach the hotel still charged for the full amount of my stay without any compensation and credit. Because of the attempted theft from a hotel employee the hotel is negligent.Desired Settlement: Because of the hotel's negligence the best resolution is a total refund of my stay which the hotel has now even though they represented that they would not charged my credit card for the full amount of my stay. I need a refund due to the theft.

Business

Response:

References to the initial complaint, the hotel has done an investigation and no evidence of theft was found. We have found all the items that the guest mentions in his complaint on a different area of the hotel ( few floors above), untouched and unused. As he was suspicious about the authenticity of the items one of our senior managers personally went to [redacted] to switch the found items with new ones. The guest was satisfied with this and took his shoes back. We called the police for further investigation however they did not found any case to open since there was nothing missing. As a gesture of goodwill we have offered The Guest two nights of reimbursement. He did not accept this and requested full stay to be compensated ( two weeks, 4K) Hotel did not feel this was a fair compensation since he had not other issues thru his stay. This incident happened one day prior to his departure and with our fast response the guest was able to r ecover his shoes. We still keep our position and offer him two nights of reimbursement if he'd like to take it. We will not be able to reimburse the entire stay.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Unfortunately, the hotels version of this event is totally inaccurate and made to negate their negligence. Thus, there will not be any settlement of any kind unless it is a total refund for the nights stayed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by The Lexington New York City Hotel regarding complaint ID [redacted].

Sincerely,

Review: My name is [redacted], I am a [redacted] to a company in Seattle, WA. On the [redacted] of August, I booked two rooms for two co-workers at the Lexington Hotel in [redacted] for a business trip that was to take place on the [redacted] of August. I had no problems booking the room, filling out paperwork, and received timely reminders regarding the upcoming reservations. However, when my co-workers arrived the evening of the [redacted], after a very long flight from Seattle, to New York, as well as endless business meetings, they arrived at the desk of the Lexington to check in to there two hotel rooms. They had apparently double booked BOTH the rooms and offered to set the two co-workers up at the [redacted]. Typically, this would not upset me, nor the people involved if it were not for the fact that the business proceeded to charge me for those two rooms. When questioned regarding a refund, they tell me they would be losing money if they refunded us the amount for the rooms (each room was $289.23). I proceeded to let them know what the booking rates were for the [redacted] ($120 for a night, for a comparable room) and that they had more than likely made plenty of money from giving a "walk-in" the two rooms we had reserved. I have attempted to contact the business four times, left voicemails, wrote them via email on there website, left my information with countless people there....and yet nothing has been resolved, worse than that, no one has even attempted to reach out and resolve the issue. In my opinion, this is very shady business practicing, they immediately charge there guests for rooms the day they book, yet let over booking TWO rooms happen, without refund, without resolve, and think that moving two professional business people to the [redacted] is appropriate compensation for the amount we spent on there 5 star hotel. I don't typically complain about a business, but this business is extremely unprofessional.Desired Settlement: I would hope this business learns to take this kind of thing more seriously, perhaps training there front desk personel, as well as there management to take complaints more seriously. I would simply like a refund for the rooms they charged us. Total = $578.46

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,