The Lexington New York City, Autograph Collection

In reviewing the complaint filed by *** ***, we have decided to grant him the refund he was originally promisedThis refund was processed on June ***, and should reflect in his account in 3-business days We are very sorry for any confusion or inconvenience [redacted] has experienced, and we certainly hope he'll come back to stay with us again Thanks! [redacted]

Revdex.com:
In reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved. They never released the preauthorization on my account which caused all the issues. It has been taken care of now
Sincerely,
[redacted]...

In
reviewing the complaint filed by [redacted]...

[redacted], we have decided to grant him the
refund he was originally promised. This refund was processed on June [redacted], 2015
and should reflect in his account in 3-5 business days.
We are very sorry for any confusion or inconvenience [redacted] has experienced,
and we certainly hope he'll come back to stay with us again.
Thanks!
[redacted]
[redacted]

Review: On April [redacted] I made a reservation at [redacted] in New York City for the evening of Friday, April [redacted]., I recently returned from a military deployment and wanted to surprise my parents with a visit home. On the [redacted] of April I called in to have the stay extended to check out Sunday morning. On the [redacted] of April I called in again, to ask if it was too late to have the second night removed. I opened with the question, "Would it be too late to change the reservation?", and I was assured there would be no charges for the 2nd night. After my stay when I checked out, I asked the front desk if I was only being charged with one day and they assured me I was getting refunded for the next day. As matter a fact, they provided me with a receipt that clearly showed that I was to be refunded for the [redacted] of April.The receipt they issued me and it show that I was so be refunded 295.14 and I was to be charged only 207.36. I was provided the receipt in hand by the front desk agent, with her assurance, I would only be charged for the night that I actually stayed in the hotel.Much to my surprise, the hotel charged 295.14 dollars extra for the night I canceled and when I inquired about this charge, they provided me with a different invoice showing a 502 dollar charge (this receipt however, is dated ** April, 4 days after I checked out. Once I provided them with the receipt that was issued on check out, they assured me both phone operators and the front desk clerk made a mistake, and should not have been issued a refund.If I had been told that I was going to be charged for both days, I would have stayed in the hotel for both days. I only changed the reservation after I was assured that I would only be charged for the one night.I have been emailing them over and over and they refuse to grant me a refund. I am not a scammer or anything like that, I honestly feel like I was lied to and my invoice was changed as soon as I left the hotel. I want [redacted] to honor the invoice they gave me.Desired Settlement: I want [redacted] to honor the invoice they sent me. I would like to be refunded the $295.14 that multiple employees assured me. I understand they made a mistake by telling me I would be refunded as it is against their company police. But they cannot answer this simple question. Why should I have to pay 300 dollars for their mistake? I am an honest hard worker and If I made a mistake in my work place, I would not make a customer pay for it.

Business

Response:

In

reviewing the complaint filed by [redacted], we have decided to grant him the

refund he was originally promised. This refund was processed on June [redacted], 2015

and should reflect in his account in 3-5 business days.

We are very sorry for any confusion or inconvenience [redacted] has experienced,

and we certainly hope he'll come back to stay with us again.

Thanks!