Dear [redacted] , Please note that our day Satisfaction Guarantee is fully supported, and we have been attempting to contact you via telephone since your voice message on friday Our offices however were of course closed on saturday and sunday As of today, monday afternoon (06/13/2016) we are still unable to reach you by telephone to provide you the Return Authorization# and to provide you the product return instructions If you could call us anytime between 9:00am and 5:00pm (eastern time) monday through fridays, our Customer Support Operators are available to take calls Otherwise, we will continue attempts to call you at periodic intervals using the telephone number you provided us to reach you Regarding the return itself; as per our published Refund Policy, once you have successfully returned the product back to us, the full product value will of course be returned back to your credit card promptly We apologize for any confusion, and we regret your concern over not achieving the results you were looking for during the short term you tried the products But, rest assured that our Refund Policy is always honored and customer returns will always be provided promptly in accordance with our Refund Policy -Customer Support
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear [redacted] , Please note that our day Satisfaction Guarantee is fully supported, and we have been attempting to contact you via telephone since your voice message on friday Our offices however were of course closed on saturday and sunday As of today, monday afternoon (06/13/2016) we are still unable to reach you by telephone to provide you the Return Authorization# and to provide you the product return instructions If you could call us anytime between 9:00am and 5:00pm (eastern time) monday through fridays, our Customer Support Operators are available to take calls Otherwise, we will continue attempts to call you at periodic intervals using the telephone number you provided us to reach you Regarding the return itself; as per our published Refund Policy, once you have successfully returned the product back to us, the full product value will of course be returned back to your credit card promptly We apologize for any confusion, and we regret your concern over not achieving the results you were looking for during the short term you tried the products But, rest assured that our Refund Policy is always honored and customer returns will always be provided promptly in accordance with our Refund Policy -Customer Support
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]