The Light Guys

The original install date was? 11/8/17-11/9/17.? We were informed on the 28th for the first time that the lights were not workingWe dispatched a technician to their home? on 11/30/17? to assess the issueWe found that their Christmas lights were, at the time, working and that the gardener had unplugged the lightsThe technician plugged the lights back in and the display was working and all lights were working properlyThe clients later requested more lights on trees, then they found out there were a few bad strandsWe sent a crew to replace and add the lights on 12/2/I met the client on 12/4/to go over the job and finalize the invoiceAll lights were properly functioning and the client agreed to mail the remaining balanceWe received final payment via check on 12/8/That final meeting and settling the balance is our mode of operation to close out a job as completeIt was after the Christmas season that it was brought to our attention that the clients claimed that only half of the lights worked correctlyHowever, prior to the close of the season, every time one of our employees was on the premises everything was functioning properlyThe one time the client reported an issue we promptly resolved, as indicated aboveWe never received any additional calls from the client, let alone regarding faulty equipmentMoreover, while servicing the client, our electricians recommended that the clients re-route the power to a new circuit, and/or install a new circuit, as was neededBoth offers were declined by the clientIt is the Light Guy’s policy to troubleshoot and offer repairs at no additional costWe troubleshoot and repair through the Christmas season, upon requestIt is also our policy to send a technician promptly to resolve any and all issuesIt is our standard to provide our clients with the best decorative lights that properly function throughout the Christmas lighting seasonWe find it unfortunate that this client did not take advantage of our full range of service, especially our customer care, but instead waited till after the season to issue any kind of complaint

I am rejecting this response because: It is preposterous the vendor is stating they did not know anything was wrongThe lights were installed backwards and with too much voltage going into the outlet causing lights to go out and almost causing a fireWe have third party evidence that vendor was notified of problemsSheer lack of professionalismWe will proceed with legal means to address this issue

I am rejecting this response because:
It is preposterous the vendor is stating they did not know anything was wrongThe lights were installed backwards and with too much voltage going into the outlet causing lights to go out and almost causing a fireWe have third party evidence that vendor was notified of problemsSheer lack of professionalismWe will proceed with legal means to address this issue.

The original install date was 11/8/17-11/9/17. We were informed on the 28th for the first time that the lights were not workingWe dispatched a technician to their home on 11/30/17 to assess the issueWe found that their Christmas lights were, at the time, working and that the
gardener had unplugged the lightsThe technician plugged the lights back in and the display was working and all lights were working properlyThe clients later requested more lights on trees, then they found out there were a few bad strandsWe sent a crew to replace and add the lights on 12/2/I met the client on 12/4/to go over the job and finalize the invoiceAll lights were properly functioning and the client agreed to mail the remaining balanceWe received final payment via check on 12/8/That final meeting and settling the balance is our mode of operation to close out a job as completeIt was after the Christmas season that it was brought to our attention that the clients claimed that only half of the lights worked correctlyHowever, prior to the close of the season, every time one of our employees was on the premises everything was functioning properlyThe one time the client reported an issue we promptly resolved, as indicated aboveWe never received any additional calls from the client, let alone regarding faulty equipmentMoreover, while servicing the client, our electricians recommended that the clients re-route the power to a new circuit, and/or install a new circuit, as was neededBoth offers were declined by the clientIt is the Light Guy’s policy to troubleshoot and offer repairs at no additional costWe troubleshoot and repair through the Christmas season, upon requestIt is also our policy to send a technician promptly to resolve any and all issuesIt is our standard to provide our clients with the best decorative lights that properly function throughout the Christmas lighting seasonWe find it unfortunate that this client did not take advantage of our full range of service, especially our customer care, but instead waited till after the season to issue any kind of complaint

The original install date was 11/8/17-11/9/17. We were informed on the 28th for the first time that the lights were not working. We dispatched a technician to their home on 11/30/17 to assess the issue. We found that their Christmas lights were, at the time, working and that the...

gardener had unplugged the lights. The technician plugged the lights back in and the display was working and all lights were working properly. The clients later requested more lights on trees, then they found out there were a few bad strands. We sent a crew to replace and add the lights on 12/2/17. I met the client on 12/4/2018 to go over the job and finalize the invoice. All lights were properly functioning and the client agreed to mail the remaining balance. We received final payment via check on 12/8/17. That final meeting and settling the balance is our mode of operation to close out a job as complete. It was after the Christmas season that it was brought to our attention that the clients claimed that only half of the lights worked correctly. However, prior to the close of the season, every time one of our employees was on the premises everything was functioning properly. The one time the client reported an issue we promptly resolved, as indicated above. We never received any additional calls from the client, let alone regarding faulty equipment. Moreover, while servicing the client, our electricians recommended that the clients re-route the power to a new circuit, and/or install a new circuit, as was needed. Both offers were declined by the client. It is the Light Guy’s policy to troubleshoot and offer repairs at no additional cost. We troubleshoot and repair through the Christmas season, upon request. It is also our policy to send a technician promptly to resolve any and all issues. It is our standard to provide our clients with the best decorative lights that properly function throughout the Christmas lighting season. We find it unfortunate that this client did not take advantage of our full range of service, especially our customer care, but instead waited till after the season to issue any kind of complaint.

I am rejecting this response because:
It is preposterous the vendor is stating they did not know anything was wrong. The lights were installed backwards and with too much voltage going into the outlet causing lights to go out and almost causing a fire. We have third party evidence that  vendor was notified of problems. Sheer lack of professionalism. We will proceed with legal means to address this issue.