The Links at High Resort

The Links @ High Resort Pinnacle Dr SERio Rancho, NM Phone [redacted] Friday, February 26, 2016Revdex.comJefferson StNE Ste AAlbuquerque, NM 87109Dear Representative Revdex.com:The Links @ High Resort received a complaint about our businessThe complaint was submitted to the Revdex.com on 2/17/and assigned an ID of [redacted] .The move-out inspection was performed by the assistant manager and maintenance service manager of The Links, the previous resident was not presentDuring the inspection, items Were noted on the Movein/Move-out Inspection ChecklistAt the time of mothe resident did not list any items on the checklistThe Standard Cleaning and Repair Charges form was used when completing the final accountingPer page of the Apartment Lease Contract, the replacement of light bulbs was charged as the bathroom had bulb missing and bulbs outA carpet replacement prorate of $292,was chargedUpon receiving the Move-out Statement, the previous resident called the office to question the carpet replacement chargeThe property manager scheduled the carpet cleaning company to inspect the carpet for the possibility to clean rather than replaceWith a carpet cleaning, deep scrub, gum snip out and deodorizer, the carpet was cleaned at a cost of $The final accounting was adjusted by- $and mailed to the previous residentThe property has on file several pictures of cleaning issues in the kitchen and bathroom that are available upon request.The resident moved into the apartment on 6/1/and moved out on 1/31/During this time the resident did not report an incident to The Links office regarding stolen items from the home nor was the office contacted by the Rio Rancho police to Investigate such a claim.For a period of time in the main pool had a circulation issueBids were obtained to re-plumb the pool and the work was performed in November during the closed seasonThere have not been any circulation issues since.If you have any further questions or concerns, please feel free to contact me at ###-###-#### or [redacted] .Sincerely,Bobbie W [redacted] Property ManagerEnclosed: Standard Cleaning & Repair Charges, Page of Lease Contract with light bulbs noted, copy of carpet cleaning invoice

Complaint: ***
I am rejecting this response because:
Regards,
*** *** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]Again, this is what the deposit is forlight bulbs? This is just asinine, and the apartment cannot move another tenant in without cleaning or replacing the carpet which falls under the, "wear and tear" categoryThis is another case of an apartment complex taking advantage of a tenantAs fas as reporting missing items I did not feel safe doing thatThis person had keys to my apartment, and of course knew my whereabouts. Regards,

The Links @ High Resort 201 Pinnacle Dr SERio Rancho, NM 87124 Phone [redacted]Friday, February 26, 2016Revdex.com7007 Jefferson St. NE Ste AAlbuquerque, NM 87109Dear Representative Revdex.com:The Links @ High Resort received a complaint about our business. The...

complaint was submitted to the Revdex.com on 2/17/16 and assigned an ID of [redacted].The move-out inspection was performed by the assistant manager and maintenance service manager of The Links, the previous resident was not present. During the inspection, items Were noted on the Movein/Move-out Inspection Checklist. At the time of move-in the resident did not list any items on the checklist. The Standard Cleaning and Repair Charges form was used when completing the final accounting. Per page 3 of the Apartment Lease Contract, the replacement of 3 light bulbs was charged as the bathroom had 1 bulb missing and 2 bulbs out. A carpet replacement prorate of $292,26 was charged. Upon receiving the Move-out Statement, the previous resident called the office to question the carpet replacement charge. The property manager scheduled the carpet cleaning company to inspect the carpet for the possibility to clean rather than replace. With a carpet cleaning, deep scrub, gum snip out and deodorizer, the carpet was cleaned at a cost of $107.19. The final accounting was adjusted by- $185.07 and mailed to the previous resident. The property has on file several pictures of cleaning issues in the kitchen and bathroom that are available upon request.The resident moved into the apartment on 6/1/13 and moved out on 1/31/16. During this time the resident did not report an incident to The Links office regarding stolen items from the home nor was the office contacted by the Rio Rancho police to Investigate such a claim.For a period of time in 2013 the main pool had a circulation issue. Bids were obtained to re-plumb the pool and the work was performed in November 2013 during the closed season. There have not been any circulation issues since.If you have any further questions or concerns, please feel free to contact me at ###-###-#### or [redacted].Sincerely,Bobbie W[redacted]Property ManagerEnclosed: Standard Cleaning & Repair Charges, Page 3 of Lease Contract with light bulbs noted, copy of carpet cleaning invoice