The Liquidation Guys

This letter is in response of a complain MI [redacted] made by customer [redacted] When this customer came to our location looking for a mattress, he orginaliy looked at the mattresses we have on the showroomThese prices reflect a mattress set (includes the boxsprings)However Mr [redacted] had requested a mattress only so the sales person directed him towards our closeout area, to save money Mr [redacted] chose one of the closeouts which was the Rose p/t Q mattress for $He did not want to pay tax and deliveryWe gave him the option to either save himself the tax or get free delivery, so he chose free deliveryHowever, then I received a call from the customer stating that he was going to need the foundation and we wanted to charge him $for a box and he explained his side of the storyWe agreed on selling him a box at just cost for $49.00, which he bought and picked up at our locationI have also attached a copy of the tag

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The Liquidation Guys [redacted] ###-###-#### Tuesday, March 17th, 2015 Revdex.com Corporate Office [redacted] ###-###-#### Dear [redacted], This letter is in response of a complaint that was submitted on 2/22/2015 ID#[redacted]. The customer, [redacted]...

[redacted] originally ordered a chair and a rug online on 2/13/2015, the company that hosts the site automatically sent an email to the customer when they placed the order, in addition to that we call customers before charging their credit card once we received confirmation from the manufacturer that the PO have been created. In this case customer wasn't pleased by our customer service at the time and we never charged the customer's credit card, please see attached. More over the customer came back to the store on 2/28/2015 and it was attended by [redacted] one of our salesperson, a sale was made customer financed the goods and we delivered on 3/5/2015. I personally reached out to the customer on 3/14/2015 and spoke to him; he stated that he was satisfied and happy with our service; also he mentioned that he contacted Revdex.com and explained the misunderstanding. If you have any more questions about this complaint please feel free to contact me at my cell ###-###-#### or my email: [redacted]Respectfully, [redacted]

This letter is in response of a complain MI[redacted] made by customer [redacted]. When this customer came to our location looking for a mattress, he orginaliy looked at the mattresses we have on the showroom. These prices reflect a mattress set (includes the boxsprings). However Mr. [redacted]...

had requested a mattress only so the sales person directed him towards our closeout area, to save money Mr. [redacted] chose one of the closeouts which was the Rose p/t Q mattress for $424.00. He did not want to pay tax and delivery. We gave him the option to either save himself the tax or get free delivery, so he chose free delivery. However, then I received a call from the customer stating that he was going to need the foundation and we wanted to charge him $95 for a box and he explained his side of the story. We agreed on selling him a box at just cost for $49.00, which he bought and picked up at our location. I have also attached a copy of the tag.

We understand that Ms. [redacted] had an issue in regards to the availability of her items. She ordered online and upon ordering there is a disclaimer which is attached to this letter. Unfortunately, sometimes items do become discontinued through the manufacturer and we made Ms. [redacted] aware as soon as we...

were aware of it. At that time, we also processed a refund in full to her. Attached to this letter is also the correspondence with the supplier as well as a copy of her invoice that has the refund.For more information, please contact [redacted] at [redacted]Thank You, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]