The Littleton Group

Complaint: I am rejecting this response because: I am still waiting on my car to get fixed, and reimbursed for my rental car, and diminished value of my car Sincerely, [redacted]

Dear *** ***, In reviewing our claim file number *** we note that the supplemental repair estimate received from Mr*** body shop was approved and a supplemental payment to the original payment made on March 22, was issued on May 9, for $ The combined payments made to repair Mr*** vehicle total $8,137.89. We further contacted Mr*** yesterday and settled his diminished value claim for $Additionally, the complainant has been provided instructions where to send his rental bill receipts so that that portion of his claim will also be handled We believe all of his claims and concerns have been addressed to date If there is anything further we can do to assist Mr***, please have him contact us and we will promptly address his concerns If there are any further questions, please do not hesitate to contact me at 925-378-5673. Regards, *** ***Western Regional ManagerPh: *** FAX: ***

Dear Sirs: As claim administrators for Clear Blue Insurance Company, we have reviewed our claim file in reference to Mr*** subject complaintOur file indicates that Mr*** was issued payment for the repair of his vehicle on March 24, As vehicles often have
hidden damage or the cost of repair may differ from our appraisal, it is common practice that the customer’s body shop will work closely with the appraisal company to determine any supplementWe regret that there have been some apparent communication breakdowns between Mr*** body shop, the independent appraisal company and his claim representative that have created delay in getting the repairs startedWe are happy to report that Mr*** body shop has now received approval of their supplemental damage estimate and there should be no further delay in getting Mr*** vehicle repaired to industry standards and safety Regards, *** ***Western Regional ManagerPh: *** FAX: ***

Complaint: 12085969
I am rejecting this response because: I am still waiting on my car to get fixed, and reimbursed for my rental car, and diminished value of my car.
Sincerely,
[redacted]