The Local Pages Inc

Our proofing department attempted on a number of occasions to reach the customer to review the their artwork proofs with the them as requested by both Mr*** and *** prior to the directory going to print, but to no availArtwork proofs were submitted via email to the email address
provided by the customer as well and sent via mail yet no corrections were submitted to usPer our terms that were left with the customer at the time of signing the contract, the ad that was created by our graphics department was printed in the directoryMr*** has stated that he submitted an email to our Artwork email account that generates an automated response to each individual when an email is receivedThe Local Pages did not receive an email from Mr***, *** or their business showing corrections or that the ad was not approved/authorized and Mr*** was unable to provide an email that he received an automated response from the Artwork email to usWe informed Mr*** that due to the number of attempts we [The Local Pages] made to contact them prior to the directory printing to review their advertisement, we would not offer him any credits or refunds as we felt that we fulfilled our end of our business requirementsWe do not feel we took advantage of him or his business by any means, but tried working with him and *** by the number of attempts that were made to review their advertising prior to printPlease note that in 2013-2014, The Local Pages faced the same situation with Mr*** regarding his artwork proofs for that contract edition, stating he never received his company’s proofs even though we had paper trails of sending the artwork proofs to his company multiple times*** then claimed she was just not happy with them after the directory had printed and didn’t feel they should have to pay for the product because Mr*** was in trouble now because of us (please keep in mind that artwork is created based on what is provided to us unless noted as “graphics discretion” and the artwork proofs are submitted to the customer in time to make corrections)Ultimately, we wrote off the balance of Mr***’s contract for that specific edition to retain their business for the upcoming year

Attached is a copy of the year contract which is signed and dated by our customer, also attached is the recorded callThe five year term is brought up in the call with no questions to follow

Complaint: [redacted]
I am rejecting this response because: 5 year contract was NOT signed...

by me, and per a conversation with Kelly on 6-18-15 he ADMITTED that a 5 year was not signed as I had NO idea if I was going to be in the same building as it was in the process of being sold.  If you take a look at the bottom of that you will see "zero" for payment and "zero" for the number of payments because again a 5 year contract was not agreed upon and was discussed thoroughly before I paid for a one time only printing .  One of his employees did come into my shop today and said how sorry they were that he is trying to pull this type of nonsense on everyone here in Elko, NV and furthermore why would you print something that is not paid for ?  I do alot of contract work and if a deposit or payment in full is not made then I refuse service.  I will NOT be paying for something I did not agree to.  Where are the payment amounts on there ?  If there are payments to be made I have not made ANY. Ask about the conversation that he had with me when he called my shop on 6-18-15 and disguised his phone number since I had refused to talk to these people any further then miraculously the fake bill went from 2000 and something to 500 and something ?  I DO NOT want any advertising from these people I have been saying that continually and now it is here in writing.  No payments were agreed upon, no contract was agreed upon.  
Sincerely,
Eva O[redacted]

Complaint: [redacted]
I am rejecting this response because:  I did NOT sign a 5 year contract and the contract that they sent you indicates that I paid the amount agreed upon for the first year ONLY, which is also indicated on the contract by the "zero" payments for "zero" months.  Maybe a class action suit would be a better way to handle this ?  I have passed along the info to the other local business' that are going thru the same thing, Yes I realize you can't do anything until they file a claim and this one is for my business only.  Like a said maybe a class action suit will be better since this does not seem to be accomplishing anything.  I give permission to you Revdex.com of Utah to publish what has been said so far as it may help someone else decide how to proceed.  I will not be paying anything and will be checking into the "recording" as I know in Nevada it is required that two parties consent and not one and that is also punishable by law with a fine up to $5000.00 I think but will check with an attorney on that one and I was not asked or told that a recording was being made although I do hope an entire conversation was made especially the one where Kelly called and admitted to a 5 year contract not being signed.  Thank you for your time, it is appreciated.
Sincerely,
Eva O[redacted]

[redacted], We will gladly remove your listing. We are currently accepting emails, so I apologize if there was any confusion on how to send a request to remove your listing. Your information has already been submitted for removal.   Kind Regards.

Upon contacting Ms. [redacted]'s business, our sales representative indicated that she asked to speak to the individual who was responsible for handling the advertising of the company as each of our reps are trained to do. The former employee whom Ms. [redacted] is speaking of indicated to TLP's rep...

that she would speak with her, indicating to our rep that Ms. [redacted]'s former employee was assuming authority to sign on behalf of Ms. [redacted]'s business. Once the contract was entered in to our system, our in-house verifier then called the business on 4/14/17 to verify the company information, which had no issues. We received no complaints regarding the contract until an invoice was sent out in June. At that time, we received a call from a [redacted] stating that Ms. [redacted] was unaware there was a signed contract. One of TLP's Customer Relations Representatives sent a copy of her contract via email to [redacted]. We then received a call back from [redacted] stating it was "signed" by a stamp; Ms. [redacted] was not authorizing the contract and wanted to cancel. The Customer Relations Representative informed [redacted] of our 3-day cancellation policy. We (TLP) spoke with our general counsel and were informed that the stamped signature still allows us to enforce the contract due to the trust it takes an employer to have with an employee to have access to that signature stamp. We informed [redacted] of this information and that they would need to discuss with that former employee if they wanted to pursue any further action with her. It was at that time that [redacted] informed our Customer Relations Representative that she would file a complain against us if we did not cancel and the call was ended on the part of the customer's. At no time during the attempt to resolve this matter with our office has Ms. [redacted] herself contacted TLP though as she has stated in her claim; all of our communication has been with her assistant even though a message had been left at her office in June for Ms. [redacted] to contact our office to discuss the contract. The Local Pages has already incurred all of the costs of producing the advertising of Ms. [redacted]'s company. We would be willing to offer a discount to Ms. [redacted] if she were to pay her account in full. We have also documented that she would not like to be contacted for advertising in the future per her/her assistant's request.

As previously attached, a contract was signed by her and the 5 year term is indicated in the contract which she signed. The 5 year term is also mentioned in the phone recording. The "employee " she spoke with was a contractor whom was hired to deliver our books, their conversation was simply about the weather and no apology was given for any wrong doing. We are willing to allow her to be released from the remaining years of the contract if she will pay and honor the current year published. Total is $588.00 if paid in full, we will waive all billing and late fees that have accumulated on the account.

At the time of renewal, our sales representative was informed by Ms. [redacted] that she had signed up for a type of national advertising plan with Farmers Insurance that would cover a part of her advertising costs which we also later discovered overlapped one of the directories she contracted with us...

for. Ms. [redacted] was adamant with our sales representative that The Local Pages was to cover all of the costs to produce her advertising aside from $250 because that was all she had to work with from the plan with Farmers Insurance (co-op dollars). As this is not something we would do, Ms. Cranny was informed of this and that in order to advertise in the number of directories she wanted, her contract value was going to be $2,736.00 or $228.00/month and she would be responsible for taking care of the co-op dollars. Ms. [redacted] signed this contract on 9/26/17. One of my Customer Relations Representatives received a call from Ms. [redacted] on 10/16/17 with the information that Farmers Insurance was running advertising for their company. At this time, it was past the cancellation period per our terms and conditions to cancel, which Ms. [redacted] was made aware of. We informed Ms. [redacted] that we would be willing to offer her a credit towards the directory that overlapped the national advertisement for the directory that she already contracted for (worth $547.20). She declined that offer and stated she wanted to speak to her sales representative to cancel. Our sales representative was informed of this and made contact with Ms. [redacted] who tried discussing our contract versus what had been signed with Farmers for the co-op dollars. We would be willing to send our sales representative out to meet with Ms. [redacted] to rewrite the contract to exclude the overlapping directory if she would still like us to do so or credit her account for the overlapping directory if Ms. [redacted] would like this offer.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please tell this company I said "thank you."  Also advise them that they may THINK their email system is working, but it is not.  No matter how many times I put in the security code (and put it in correctly), the system said I had put it in incorrectly and would not accept my message.  I recommend that they get that fixed, but that is not part of my complaint here.
Sincerely,
[redacted]