Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please tell this company I said "thank you." Also advise them that they may THINK their email system is working, but it is not No matter how many times I put in the security code (and put it in correctly), the system said I had put it in incorrectly and would not accept my message I recommend that they get that fixed, but that is not part of my complaint here Sincerely, [redacted] ***
***, We will gladly remove your listingWe are currently accepting emails, so I apologize if there was any confusion on how to send a request to remove your listingYour information has already been submitted for removal Kind Regards
At the time of renewal, our sales representative was informed by Ms [redacted] that she had signed up for a type of national advertising plan with Farmers Insurance that would cover a part of her advertising costs which we also later discovered overlapped one of the directories she contracted with us forMs [redacted] was adamant with our sales representative that The Local Pages was to cover all of the costs to produce her advertising aside from $because that was all she had to work with from the plan with Farmers Insurance (dollars)As this is not something we would do, MsCranny was informed of this and that in order to advertise in the number of directories she wanted, her contract value was going to be $2,or $228.00/month and she would be responsible for taking care of the dollarsMs [redacted] signed this contract on 9/26/One of my Customer Relations Representatives received a call from Ms [redacted] on 10/16/with the information that Farmers Insurance was running advertising for their companyAt this time, it was past the cancellation period per our terms and conditions to cancel, which Ms [redacted] was made aware ofWe informed Ms [redacted] that we would be willing to offer her a credit towards the directory that overlapped the national advertisement for the directory that she already contracted for (worth $547.20)She declined that offer and stated she wanted to speak to her sales representative to cancelOur sales representative was informed of this and made contact with Ms [redacted] who tried discussing our contract versus what had been signed with Farmers for the dollarsWe would be willing to send our sales representative out to meet with Ms [redacted] to rewrite the contract to exclude the overlapping directory if she would still like us to do so or credit her account for the overlapping directory if Ms [redacted] would like this offer
Complaint: [redacted] I am rejecting this response because: I did NOT sign a year contract and the contract that they sent you indicates that I paid the amount agreed upon for the first year ONLY, which is also indicated on the contract by the "zero" payments for "zero" months Maybe a class action suit would be a better way to handle this ? I have passed along the info to the other local business' that are going thru the same thing, Yes I realize you can't do anything until they file a claim and this one is for my business only Like a said maybe a class action suit will be better since this does not seem to be accomplishing anything I give permission to you Revdex.com of Utah to publish what has been said so far as it may help someone else decide how to proceed I will not be paying anything and will be checking into the "recording" as I know in Nevada it is required that two parties consent and not one and that is also punishable by law with a fine up to $I think but will check with an attorney on that one and I was not asked or told that a recording was being made although I do hope an entire conversation was made especially the one where Kelly called and admitted to a year contract not being signed Thank you for your time, it is appreciated Sincerely, Eva O***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please tell this company I said "thank you." Also advise them that they may THINK their email system is working, but it is not No matter how many times I put in the security code (and put it in correctly), the system said I had put it in incorrectly and would not accept my message I recommend that they get that fixed, but that is not part of my complaint here Sincerely, [redacted] ***
***, We will gladly remove your listingWe are currently accepting emails, so I apologize if there was any confusion on how to send a request to remove your listingYour information has already been submitted for removal Kind Regards
At the time of renewal, our sales representative was informed by Ms [redacted] that she had signed up for a type of national advertising plan with Farmers Insurance that would cover a part of her advertising costs which we also later discovered overlapped one of the directories she contracted with us forMs [redacted] was adamant with our sales representative that The Local Pages was to cover all of the costs to produce her advertising aside from $because that was all she had to work with from the plan with Farmers Insurance (dollars)As this is not something we would do, MsCranny was informed of this and that in order to advertise in the number of directories she wanted, her contract value was going to be $2,or $228.00/month and she would be responsible for taking care of the dollarsMs [redacted] signed this contract on 9/26/One of my Customer Relations Representatives received a call from Ms [redacted] on 10/16/with the information that Farmers Insurance was running advertising for their companyAt this time, it was past the cancellation period per our terms and conditions to cancel, which Ms [redacted] was made aware ofWe informed Ms [redacted] that we would be willing to offer her a credit towards the directory that overlapped the national advertisement for the directory that she already contracted for (worth $547.20)She declined that offer and stated she wanted to speak to her sales representative to cancelOur sales representative was informed of this and made contact with Ms [redacted] who tried discussing our contract versus what had been signed with Farmers for the dollarsWe would be willing to send our sales representative out to meet with Ms [redacted] to rewrite the contract to exclude the overlapping directory if she would still like us to do so or credit her account for the overlapping directory if Ms [redacted] would like this offer
Complaint: [redacted] I am rejecting this response because: I did NOT sign a year contract and the contract that they sent you indicates that I paid the amount agreed upon for the first year ONLY, which is also indicated on the contract by the "zero" payments for "zero" months Maybe a class action suit would be a better way to handle this ? I have passed along the info to the other local business' that are going thru the same thing, Yes I realize you can't do anything until they file a claim and this one is for my business only Like a said maybe a class action suit will be better since this does not seem to be accomplishing anything I give permission to you Revdex.com of Utah to publish what has been said so far as it may help someone else decide how to proceed I will not be paying anything and will be checking into the "recording" as I know in Nevada it is required that two parties consent and not one and that is also punishable by law with a fine up to $I think but will check with an attorney on that one and I was not asked or told that a recording was being made although I do hope an entire conversation was made especially the one where Kelly called and admitted to a year contract not being signed Thank you for your time, it is appreciated Sincerely, Eva O***