The Lock Doctor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am disappointed that Midas does not want to accept any responsibilityThere is NO way that battery could have been tested and the corrosion that is present was not noticedIf Midas can advise me about "tires" on my car that I can clearly see...Why didn't they tell me the battery was full of corrosion? I had pictures sent to Midas by the Buick dealership to show the extent of the damages and to confirm that all damages were caused by the corrosion from the batteryMidas does not want to be liable but they assume responsibility when they provided me with the "false" diagnosis results from the battery test they performed

Please see attached responseRefund request is deniedThere is no warranty coverage involved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I believe that I have been deceived by the two separate managers for MidasI didn't pick up the vehicle after the "repair." My girlfriend recovered the vehicle and nothing was explained to her about the "repair." I spoke with Michael R [redacted] and we could not come to a resolutionThe break down in communication is my fault according to MichaelIf Michael would have responded in a reasonable time frame I believe that this issue could have been avoidedI will agree to half the money as a refund and resolve this issue or use the full amount to a different repair in the future Regards, [redacted]

I regret that my customer experienced a “no-start” condition with her vehicle about a month after her last oil change at MidasShe has been a repeat customer over the yearsDuring her last oil change visit, the battery was tested as part of the Midas complementary courtesy check for her vehicle It tested goodThe battery inspection did not include removing the cover for the electrical terminal assembly which is mounted directly on top of the batteryA small plastic flap was raised to connect to the positive battery terminal for the battery testThe technician did not see the excessive battery corrosion during the battery testThere was no reason to expect electrical failure and no-start incident.After the customer’s no-start and tow, the Buick dealership technician diagnosed that significant battery acid corrosion had damaged electrical components and cabling mounted on top of the batteryThe repair estimate included replacing all the damaged electrical components and the batteryAt my request, the dealership service department sent me photos of the damageThe corrosion appeared to have been caused by battery acid leaking through the battery fill plug(s) located under the terminal assemblyThis corrosion was not visible without removing the terminal assembly coverPhotos of the customer’s battery and a typical battery installation with the terminal assembly cover in place are provided for comparison.After viewing the battery photos, I spoke to the Buick dealership service manager and directorI noted that the corrosion appeared to have been accumulating under the terminal assembly cover for an extended period of time, probably since the car was newIt was not visible without removing the terminal assembly coverThe corrosion was not caused by any lack of maintenance during the nearly 60,miles the vehicle has been drivenIt was caused by the original equipment battery emitting acid through in improperly sealed cover plug, contacting and corroding the metal terminal components and cables covered by the assembly coverI questioned whether there had been any Buick service bulletins regarding this problem or whether any warranty coverage would apply to this damage.I was advised that beyond 50,miles no Buick warranty coverage applies.It is my understanding that the customer is leasing the vehicle and does not have any extended vehicle warranty coverage.In conclusion, I regret that the customer has had problems with her vehicleWe appreciate her past loyalty in choosing Midas for her oil changesIn her most recent visit, her battery tested good in the complementary Midas Courtesy CheckThe aband excessive corrosion under the terminal assembly cover could not be seen and was not caused by any Midas actionsThe subsequent electrical failure and “no-start” incident could not be anticipatedThe Buick dealership accepts no warranty responsibilityMidas cannot accept any responsibility for the reasons summarized above.Please let me know if there are any further questions.Best regards,Michael E ***President [redacted] Automotive Service, Inc.DBA Midas(317) 908-6854Midas Shop Locations:Michigan Road, Indianapolis, IN 46268(317) 872-NIllinois Street, Indianapolis, IN 46202(317) 632-NSagamore Parkway, Lafayette, IN 47904(765) 447-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.
I believe that I have been deceived by the two separate managers for Midas. I didn't pick up the vehicle after the "repair." My girlfriend recovered the vehicle and nothing was explained to her about the "repair." I spoke with Michael R[redacted] and we could not come to a resolution. The break down in communication is my fault according to Michael. If Michael would have responded in a reasonable time frame I believe that this issue could have been avoided. I will agree to half the money as a refund and resolve this issue or use the full amount to a different repair in the future. 
Regards,
[redacted]

Please see attached response. Refund request is denied. There is no warranty coverage involved.

I regret that my customer experienced a “no-start” condition with her vehicle about a month after her last oil change at Midas. She has been a repeat customer over the years. During her last oil change visit, the battery was tested as part of the Midas complementary courtesy check for her vehicle....

It tested good. The battery inspection did not include removing the cover for the electrical terminal assembly which is mounted directly on top of the battery. A small plastic flap was raised to connect to the positive battery terminal for the battery test. The technician did not see the excessive battery corrosion during the battery test. There was no reason to expect electrical failure and no-start incident.After the customer’s no-start and tow, the Buick dealership technician diagnosed that significant battery acid corrosion had damaged electrical components and cabling mounted on top of the battery. The repair estimate included replacing all the damaged electrical components and the battery. At my request, the dealership service department sent me photos of the damage. The corrosion appeared to have been caused by battery acid leaking through the battery fill plug(s) located under the terminal assembly. This corrosion was not visible without removing the terminal assembly cover. Photos of the customer’s battery and a typical battery installation with the terminal assembly cover in place are provided for comparison.After viewing the battery photos, I spoke to the Buick dealership service manager and director. I noted that the corrosion appeared to have been accumulating under the terminal assembly cover for an extended period of time, probably since the car was new. It was not visible without removing the terminal assembly cover. The corrosion was not caused by any lack of normal maintenance during the nearly 60,000 miles the vehicle has been driven. It was caused by the original equipment battery emitting acid through in improperly sealed cover plug, contacting and corroding the metal terminal components and cables covered by the assembly cover. I questioned whether there had been any Buick service bulletins regarding this problem or whether any warranty coverage would apply to this damage.I was advised that beyond 50,000 miles no Buick warranty coverage applies.It is my understanding that the customer is leasing the vehicle and does not have any extended vehicle warranty coverage.In conclusion, I regret that the customer has had problems with her vehicle. We appreciate her past loyalty in choosing Midas for her oil changes. In her most recent visit, her battery tested good in the complementary Midas Courtesy Check. The abnormal and excessive corrosion under the terminal assembly cover could not be seen and was not caused by any Midas actions. The subsequent electrical failure and “no-start” incident could not be anticipated. The Buick dealership accepts no warranty responsibility. Midas cannot accept any responsibility for the reasons summarized above.Please let me know if there are any further questions.Best regards,Michael E [redacted]President[redacted] Automotive Service, Inc.DBA Midas(317) 908-6854Midas Shop Locations:8530 Michigan Road, Indianapolis, IN 46268(317) 872-11321210 N. Illinois Street, Indianapolis, IN 46202(317) 632-3202804 N. Sagamore Parkway, Lafayette, IN 47904(765) 447-7646

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am disappointed that Midas does not want to accept any responsibility. There is NO way that battery could have been tested and the corrosion that is present was not noticed. If Midas can advise me about "tires" on my car that I can clearly see...Why didn't they tell me the battery was full of corrosion?
I had pictures sent to Midas by the Buick dealership to show the extent of the damages and to confirm that all damages were caused by the corrosion from the battery. Midas does not want to be liable but they assume responsibility when they provided me with the "false" diagnosis results from the battery test they performed.