The Lodge Hotel & Banquets StLouis Airport

Dispute Resolution Department Revdex.com NBroadway, Suite St.louis, MO ? Dear Valued Guest, Thank you for your feedback and commentsWe appreciate you writing to us about your recent stay with usI am concerned about the issues you experienced at our hotel during your visitI am writing to thank you for taking the time to bring this matter to our attentionWe accommodate many guests each evening, and we strive to make their stay a satisfying oneThe principle goal of our hotel is to provide dependable service to all of our guests at reasonable pricesConsequently, it’s disappointing to learn that you’re unhappyPlease accept my sincere apologyI do however want to let you know that after doing a research on your issue we have discovered that the your reservation was through a third party website www.hotels.comWe credited the hotels.com credit card on file provided by hotels.comYou will need to contact hotels.com customer service for any further disputes as it has nothing to do with us now? I like to inform you that our hotel is under new management and ownership and going through a renovation and updating rooms and hotelWe hope you will choose to stay with us againWe look forward to serving your future lodging needsSincerely, ? ? [redacted] General Manager

Ms [redacted] paid for a week's stay at the weekly rate of $plus tax, a total of $Her stay dates for this payment were from March to March to March 17, On March 13, there was a hot water pipe break that was six feet underground.This was a inch main hot water pipe that supplies water from the boiler to the hotel The management hired [redacted] Utilities Company who worked nonstop, night and day and restored hot water on March During this time, the cold water supply was continuously maintained and no other utility was disconnectedThe management advised the guests that if they need refunds, they can check out and the management will refund them their unused nightsMany guests did check out with refunds for the nights that they did not use, while some guests chose to stay onWhile we are apologetic that there was a discontinuation of the hot water supply, we do maintain that the matter was taken care of in the most efficient manner and overtime was paid to restore hot water supply as soon as possibleThe guests who who did choose to stay on at the hotel did so with their own consent while being fully aware that the hot water pipe is being replacedMs [redacted] checked out on her regular check out date, that is March after utilizing her full seven night stayThe management does not think that a refund is due at this time to Ms [redacted] supporting documents can be provided upon requestThank you for your time

We have received this email in errorWe sold the business on February 2ndKindly update your records and contact the new management regarding this complaintThankyou?