The Lodge & Spa at Breckenridge

Hello Mrs [redacted] , We deeply apologize in regards to your cancelled reservationWe have issued a credit back to your card in the full amountYou will see that in the next 5- business daysWe hope you might give us the opportunity to make this up to you in the future Please reach out to me personally as I welcome a second chance to extend outstanding quality service to you the next time you are in Breckenridge! Sincerely, Rhonda General Manager

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I do not live in Colorado and do not have any intentions of coming back any time soonI don't want a credit to a hotel that was rude and wrong, I want my money backYou have rejected my credit card dispute which has made this all the much worseI would like a check in the amount of $252.82, not a credit.
Regards,
*** ***

Hello,
We are so sorry about this We would like to offer the guest a credit for a return stay in the full amount of $ What is our next step to do this? Can we just send the guest the gift certificate?
Will this resolve
and clear the dispute?
Thanks, Rhonda
Rhonda Profaizer / General Manager
The Lodge & Spa at Breckenridge
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*** * ***

Hello
Mrs. [redacted],
We deeply apologize in regards to your cancelled reservation. We have issued a
credit back to your card in the full amount. You will see that in the next 5-7
business days. We hope you might give us the opportunity to make this up to you
in the future.  Please reach out to me personally
as I welcome a second chance to extend outstanding quality service to you the
next time you are in Breckenridge!
Sincerely, Rhonda
General
Manager