The Loot Company Reviews (%countItem)
The Loot Company Rating
Address: 600 Wilshire Blvd STE 1000, Los Angeles, California, United States, 90017-3222
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I received an email stating I have a Loot Crate being shipped, and I did not order anything. No response from phone or website cust svce
I didn't order anything from Loot Crate. No billing information, no account provided. Tried to contact company with no response.
Cancel any subscription, any account, any billing as they were never authorized.
The matter was resolved as there was no indication of the type of purchase or the item purchased, leading in question of fraudulent activity.
The company Loot Crate finally responded. If it was not for the company that the item was originally purchased, I never would have known.
The complaint is resolved.
Shipments are going out end of July through mid-August. Still waiting for a November '19 crate in August. Yet they are still actively selling crates.
Chat started: 2020-07-30 02:06 PM UTC
(02:06:39 PM) ***: I'm showing 3 packages incoming, but one has been pending since 7/16
(02:06:42 PM) *** joined the chat ***
(02:07:01 PM) *** Hi. Let me pull up the account to check. One moment.
(02:09:58 PM) *** Upon checking, the crate is still being processed for shipping, hence it is showing pending, based on our information, the crate is expected to be shipped within Jul. 26- Aug. 09, once shipped out within the dates provided, tracking will be updated.
(02:11:59 PM) ***: I was told I had 5 crates that would all ship by 7/31
(02:12:25 PM) ***:
THEME: Comfy
CRATE MONTH/YEAR: June, 2020
EST. SHIPPING: Jun. 21- Jul. 01
THEME: 80's
CRATE MONTH/YEAR: May, 2020
EST. SHIPPING: Jun. 30- Jul. 01
CRATE MONTH/YEAR: May, 2020
EST. SHIPPING: Jul. 05- Jul. 16
THEME: Magical Mischief
CRATE MONTH/YEAR: March, 2020
EST. SHIPPING: Jul. 16- Jul. 31
THEME: Spells & Charms
CRATE MONTH/YEAR: January, 2020
EST. SHIPPING: Jul. 16- Jul. 31
(02:12:55 PM) ***: Still haven't received the slytherin crate from November
(02:14:05 PM) ***: I should be receiving two crates at once, one Ravenclaw, one Slytherin
(02:14:18 PM) *** Upon checking, here are the updated estimated shipping dates for the crates
Wizarding World Crate
THEME: Triwizard Tournament
CRATE MONTH/YEAR: May, 2020
EST. SHIPPING: Jul. 23- Aug. 06
THEME: Magical Mischief
CRATE MONTH/YEAR: March, 2020
EST. SHIPPING: Jul. 31- Aug. 14
THEME: Spells & Charms
CRATE MONTH/YEAR: January, 2020
EST. SHIPPING: Jul. 26- Aug. 09
Loot for Her
THEME: Saturday Mornings
CRATE MONTH/YEAR: August, 2020
EST. SHIPPING: Aug. 21- Aug. 31
THEME: Time Warp
CRATE MONTH/YEAR: July, 2020
EST. SHIPPING: Jul. 21- Jul. 31
THEME: Comfy
CRATE MONTH/YEAR: June, 2020
EST. SHIPPING: Jul. 26- Jul. 31
Wizarding World Wear
CRATE MONTH/YEAR: August, 2020
EST. SHIPPING: Aug. 16- Aug. 26
CRATE MONTH/YEAR: June, 2020
EST. SHIPPING: Jul. 25- Jul. 31
(02:16:32 PM) ***: Why are there only 2 wizard wear dates?
(02:18:56 PM) *** The Wizarding World Wear crate is a Bi-monthly crate, hence there are only 2 dates shown in the account which are June and August.
(02:19:53 PM) ***: But there are 3 shipments. And what about my single Slytherin crate.
(02:22:22 PM) *** Yes, 3 shipments for the Wizarding Wear, that'll be June, August, and October. The October information should be available within the month of August. And also, for us to be on the same page, may I know the single Slytherin crate that you're referring?
(02:23:08 PM) ***: I ordered it last year for my sister for Christmas , it never arrived
(02:23:35 PM) ***: I did a single crate for house Slytherin
(02:24:00 PM) *** I see. Upon checking, the crate will also be shipped within Jul. 26- Aug. 09.
(02:25:07 PM) ***: Spells and Charms theme?
(02:25:16 PM) *** Yes.
(02:25:57 PM) ***: So I should get both Slytherin and Ravenclaw spells and charms at the same time?
(02:26:08 PM) *** Correct.
(02:26:13 PM) ***: Ok
(02:26:18 PM) *** Is there anything else I can assist you with?
(02:26:35 PM) ***: For now
(02:27:12 PM) ***: I wonder why you're still selling subscriptions when you're running 6 months behind?
(02:27:56 PM) *** Unfortunately, we're unable to provide the information you inquire. However, rest assured that the crates will be shipped out as soon as possible.
(02:28:17 PM) ***: Promises, promises
(02:28:25 PM) *** Is there anything else I can assist you with?
(02:28:29 PM) ***: No
(02:28:36 PM) *** Thank you for chatting. Have a good one.
I just want what I've paid for already, cancel any future subscriptions/crates, and wash my hands of this company that makes me want to pull my hair out!
Hi ***!
Thank you for contacting us! I can confirm there was an unexpected issue with your crates and we had to push back the shipping date. We apologize for any inconvenience this may have caused.
You can keep track of your shipment in your accounts page, by locating your crate and click on See Shipment Info. The most up to date estimated shipping status will be available for your shipment under Upcoming Shipments.
As a reminder, once your crate has shipped by the last ship date above, you will receive an email with the tracking link within 24-42 hours. We know this delay is not the ideal experience, but we promise it's worth the wait! If you need to make any changes, please let us know as soon as possible.
If you have any questions, please contact our customer service so they can assist you further.
Thank you,
Team Loot Crate
(The consumer indicated he/she ACCEPTED the response from the business.)
Could not cancel my subscription, waited a year, now sent to wrong address.
I ordered a crate for my son for Christmas 2019. The crate did not come and was delayed due to "supply" issues. I tried to cancel my subscription, but the company does not offer a phone number or way to chat with a human. Their online site only allowed me to stop the auto-renewal. After almost a year of waiting, and with my family having moved to another state during the delayI finally recieved notice my crate was being shippedbut to the wrong address. I immeditley tried to contact customer care and attached an image of my accoutn showing the right address. Again, you are only able to fill out a form online. I recieved a response back and a link to due a change of address with the US post officewhat a joke. I will not recieve the first crate as Fed Ex does not forward which is how it was delivered. Since they are behind they already shipped my second crate....and you guess it wrong address. I also will not recieve that crate. I would like a full refund of my money....but again there is no way to speak to anyone so I have to make all of my request via an online form. This has been a horrible experience .
I would like a full refund
Hi ***!
Thank you for your feedback. First and foremost, we sincerely apologize for your experience thus far. We see that you have been in correspondence with our Customer Support Agent regarding this issue. We hope to get this resolved as soon as possible.
Thank you,
Team Loot Crate
(The consumer indicated he/she ACCEPTED the response from the business.)
Missing shipments
Like others I signed up for this subscription service and prepaid in full in advance. I am due two more subscription boxes that were supposed to be shipped in February and April. Neither have shipped nor have I received an eta on the shipping. I have contacted the company and I get these same generic emails saying due to high volume responses are taking longer than anticipated. The missing boxes no longer show up on my account as pending shipments. I paid for these boxes and just want what I paid for or a refund.
I either want the missing subscription boxes delivered or a refund if the company cannot fulfill their obligations.
Hi ***!
Thank you for your feedback. First and foremost, we sincerely apologize for your experience thus far. We see that you have been in correspondence with our Customer Support Agent regarding this issue. We hope to get this resolved as soon as possible.
Thank you,
Team Loot Crate
(The consumer indicated he/she DID NOT accept the response from the business.)
This does nothing to resolve the issue. An apology and saying we are doing our best but not detailing what is being done means absolutely nothing. I paid for a full years subscription in full last May. The company needs to fulfill their end of the agreement and deliver my two remaining crates or give me a refund.
Hi ***!
We do apologize for the extended delay. Unfortunately, due to the recent events, fulfillment times are taking longer than expected. Our fulfillment center is taking extra measures to ensure the safety of our workers. As a result, we anticipate crate orders being delayed just a few extra weeks at this time. Once your order has shipped, you will receive an email with the tracking information.
Thank you,
Team Loot Crate
(The consumer indicated he/she DID NOT accept the response from the business.)
No because it has been more than a few weeks late...more like months late. These cookie cutter response that do not provide any resolution are joke. Insert generic apology...blah...blah...COViD...blah...blah...generic apology, The crate was late before COVID happened. I just want my items delivered or a refund...enough excuses.
I didn't revieve my full 6 mos. Subscription. They will not refund or replace my 2 missing boxes.
I ordered a 6 mos subscription for the Gamer Crate in 2019. I recieved 4. I have reached out several times regarding this. At first I was told a delay and then was told they would credit me 2 boxes if I signed up for an additional 6 mos. Subscription.
I asked for refund they said they can't give me one. I said then send me 2 boxes and they said they have to check their inventory.
It has been several weeks and I still have not received satisfaction for this.
I paid for product I have not recieved. It was not shipped and they are not resolving this but recommend I purchase more product from them to get my product they already owe me.
Please refund me for 2 mos. Of subscription.
Hi ***!
First of all, we apologize for this experience. This was already mentioned by our Support team but as far as refunds go, we are legally prohibited by a court order from refunding any purchases made on or before August 11, 2019 when we filed for chapter 11. The best way to potentially get a refund for those orders is by seeking to dispute or reverse the charge through your bank or credit card company. You may also file a claim in the bankruptcy case by visiting here ***
But in order to further assist, please contact our customer support at ***
Please make sure to include your account information and our team is more than happy to help figure out a solution for you.
Thank you,
Team Loot Crate
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes you have told me you can't refund. You have also said you would look at current stock and replace with this year' crate. I still have not recieved confirmation that was done. Instead I keep getting we are still looking at inventory.
If you cannot refund, send me 2 crate boxes. I know you have them because you advertise constantly on social media.
Hi ***!
In order for us to assist you with you concerns, please contact our customer support at ***. Our team is more than happy to help figure out a solution for you.
Thank you,
Team Loot Crate
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been in contact with your customer service on a regular basis since June. I keep being told that you are waiting for the correct department to get back about inventory. I have called, emailed and texted several times.
I have even been told the only way I can get my money worth is to sign up for a new membership, pay another $200 and then get a credit for missing boxes. I am not giving your company more money to get what I already paid for.
Hi ***!
We can have you sign up for a free 3-month Gaming crate subscription as replacement for the two crates that were not received. The third crate is a compensation for the inconvenience. No worries! You won't get charged for the subscription.
If this works for you, please contact our Support Team so we can set up a coupon code for you.
Thank you,
Team Loot Crate
(The consumer indicated he/she ACCEPTED the response from the business.)
I thank you
I bought the my hero limited crate literally over a year ago on july 15th 2019 and have yet top receive it. Get bs reasons why it hasn't arrived.
I bought my crate on July 15th of 2019 and paid in full for it and yet to receive it. I've sent 3 customer services tickets and each time got a round about excuse for why I haven't received it.
I would like my product that i purchased over a year ago. maybe some compenstation too you can't just take over *** from someone for thta long with nothing to give.
Hi ***!
First of all, we apologize for this experience. According to our records, the My Hero Academia Limited Edition crate was already shipped and was marked delivered.
If you haven't received the tracking email nor the crate, please contact our customer support at *** so they can assist you further.
Thank you,
Team Loot Crate
(The consumer indicated he/she DID NOT accept the response from the business.)
they finally gave a tracking numer after I filed the complaint. It doesnt cover taking my money a year in advanced for a product and the poor communication. And the box arrived in extremely poor condition