The Lozano Law Firm PLLC

Initial Business Response / [redacted] (1000, 9, 2016/01/05) */ Contact Name and Title: kathy [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com Ms [redacted] brought her dogs in for grooming on 12/7/Upon arrival it was notated by the groomer that the dogs were infested in fleasAs the groomer was grooming the dog she realized that the fleas were so bad that they were giving the dogs soars all over their bodiesBianca the dog in question had to be dipped several times and was matted so badly that she had to be shavedThis customer has canceled and rescheduled appointments numerous timesThe customer is also aware that her dog is to be given medicine before grooming so that the dog will not misbehave during groomingThe customer did not give the medicine before this grooming appointment I received a call from the customer stating that the groomer had caused injury to the dog eyeI immediately called the vet to verify what the injury was they stated that it was a scratch that could be caused by numerous things including hair in the eyes When these dogs came in their hair in front of their eyes was long and matted where you couldn't event see their eyesThe groomer checked the eyes on intake and they were red at that time We do not take dog abuse lightly and feel as though these dogs were very neglected Unfortunately the customer is more concerned about the money than the well being of her dogsAfter the dog was at the groomers all day then she took them to the vet and then brought them to our Valparaiso location where the dog was left in the back of the truck (shaved down from the grooming) while the customner yelled and screamed and we asked her to leave the property and she stood outside yelling and screaming and proceeded to call the copsThe cops came the talked to her and they left and she leftAll this happening with the dog is tired and cold in the back of her truck OFFER: no offer

Initial Business Response /* (1000, 9, 2016/01/05) */
Contact Name and Title: kathy [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
Ms [redacted] brought her dogs in for grooming on 12/7/2015. Upon arrival it was notated by the groomer that the dogs were...

infested in fleas. As the groomer was grooming the dog she realized that the fleas were so bad that they were giving the dogs soars all over their bodies. Bianca the dog in question had to be dipped several times and was matted so badly that she had to be shaved. This customer has canceled and rescheduled appointments numerous times. The customer is also aware that her dog is to be given medicine before grooming so that the dog will not misbehave during grooming. The customer did not give the medicine before this grooming appointment.
I received a call from the customer stating that the groomer had caused injury to the dog eye. I immediately called the vet to verify what the injury was they stated that it was a scratch that could be caused by numerous things including hair in the eyes.
When these dogs came in their hair in front of their eyes was long and matted where you couldn't event see their eyes. The groomer checked the eyes on intake and they were red at that time.
We do not take dog abuse lightly and feel as though these dogs were very neglected.
Unfortunately the customer is more concerned about the money than the well being of her dogs. After the dog was at the groomers all day then she took them to the vet and then brought them to our Valparaiso location where the dog was left in the back of the truck (shaved down from the grooming) while the customner yelled and screamed and we asked her to leave the property and she stood outside yelling and screaming and proceeded to call the cops. The cops came the talked to her and they left and she left. All this happening with the dog is tired and cold in the back of her truck.
OFFER:
no offer