The Luggage Source

RevDex.com: I'm not sure I buy their story as I receive their promotional emails just fine, and I check my spam folder often to make sure I'm not missing any e-mails thereThey also took forever to get back to you/usI was under the impression I had already been charged for the laptop carrier bag, but I can't find the charge in my old bank statementsSo, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and as long as they do not try to charge my *** account again for the bag, having the bag shipped at this time is satisfactory to me and the matter will be considered resolved once I receive the merchandise in good working order. Thank you for your assistance in this matter
Sincerely,
*** ***

The online order that was placed for a Kenneth Cole messenger bag was not entered correctly and never shippedWe can re ship out the bag to customer via *** or we would be more than happy to refund customerPlease have customer notify us and let us know how to proceedWe apologize for this error
and inconvenienceThank you

Better...

Business Bureau:
I'm not sure I buy their story as I receive their promotional emails just fine, and I check my spam folder often to make sure I'm not missing any e-mails there. They also took forever to get back to you/us. I was under the impression I had already been charged for the laptop carrier bag, but I can't find the charge in my old bank statements. So, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

THE ABOVE CUSTOMER HAD PLACED AN ORDER ON LINE FOR THE LAPTOP CASE TOTALING $41.33 WE HAD EMMAILED THE CUSTOMER THAT IT WAS NOT AVAILABLE BUT HE DID NOT RECEIVE OUR RESPONSE. ON 2/**/15 WE WENT AHEAD AND VOIDED OUT HIS ORDER SO THE CUSTOMER WILL NOT HAVE A CHARGE N HIS [redacted] CARD. THANK YOU.

Review: I ordered Kenneth Cole Columbian Leather Messenger Bag Item # 524541-"Risky Business"-[redacted] from this establishment and paid for it via [redacted]

Original Transaction

Date Type Status Details Amount

Jun **, 2015 Payment To The Luggage Source Completed ... -$119.96 USD

I have not to date received any communications from the store on my merchandise and I have contacted them twice via email on the whereabouts of the merchandise or any type of status available. Again, to date I have not received any contact or confirmations from the business to explain where we stand in the process.Desired Settlement: I would like to receive my merchandise as soon as possible. I ordered the bag because I liked what was presented and want to use it in my daily life. I would like to at least be notified on the status and given the opportunity to decide whether I want to continue to wait for the mechandise or request a refund.

Business

Response:

The online order that was placed for a Kenneth Cole messenger bag was not entered correctly and never shipped. We can re ship out the bag to customer via [redacted] or we would be more than happy to refund customer. Please have customer notify us and let us know how to proceed. We apologize for this error and inconvenience. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and as long as they do not try to charge my [redacted] account again for the bag, having the bag shipped at this time is satisfactory to me and the matter will be considered resolved once I receive the merchandise in good working order. Thank you for your assistance in this matter.

Sincerely,

Review: I ordered a laptop carrier from [redacted] on Christmas day 2014 and still have not received it. I never got a shipping notification or tracking information on the product. I've e-mailed their customer service center 3 times with no response. I used their webpage to complain twice before e-mailing them, so I do not have the dates of the first two times I contacted them.Desired Settlement: I am very upset that they have not delivered an item I payed for and are now ignoring me. I feel like I've been stolen from. I'd like the laptop carrier, and if possible some sort of discount for making me wait a month and totally ignoring me. A refund at the very least would suffice.

Business

Response:

THE ABOVE CUSTOMER HAD PLACED AN ORDER ON LINE FOR THE LAPTOP CASE TOTALING $41.33 WE HAD EMMAILED THE CUSTOMER THAT IT WAS NOT AVAILABLE BUT HE DID NOT RECEIVE OUR RESPONSE. ON 2/**/15 WE WENT AHEAD AND VOIDED OUT HIS ORDER SO THE CUSTOMER WILL NOT HAVE A CHARGE N HIS [redacted] CARD. THANK YOU.

Consumer

Response:

I'm not sure I buy their story as I receive their promotional emails just fine, and I check my spam folder often to make sure I'm not missing any e-mails there. They also took forever to get back to you/us. I was under the impression I had already been charged for the laptop carrier bag, but I can't find the charge in my old bank statements. So, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,