It is unfortunate that this cannot be resolved to the customer's satisfactionWill he continue to threaten us when we do not help him out with his next repair? We have no documentation or knowledge of the leak prior to it being brought to our attention several weeks after the saleThe vehicle is years old and was sold "As Is"We will gladly help with discounted parts and labor as a gesture of goodwill, but we will not be held hostage every time a repair is required on his vehicle
Complaint: [redacted] It is neither my desire not intent to "hold" hostage anyone as was stated in the previous responseI have documentation that I raised this concern with Jason G [redacted] shortly after learning about it from an independent mechanicI have phone records showing the call I placed to MrG [redacted] on Friday the 2nd of MarchA mere days after I made the purchase I found I would be spending money to replace parts I should have at least been notified of prior to purchase.At best this can be classified as willful negligence on the part of the dealership to make no effort to fully inform their customers of problems with the vehicles they are looking atAt worst, this intentional deception made in an attempt to deprive customers of additional money through falsified and "unknown" problems.Attached is a document from the window of the vehicle stating that a warranty could be offered with the vehicleOne was not offered to me presumably due to my credit status at the time of purchase.I find it no coincidence that a warranty could be offered on the vehicle that could repair the parts needed (among other defects that have become apparent as I have been driving the vehicle) yet none wasThis fact, along with statements made in a previous response lead me to believe that the problem was know prior to sale and they were not forthcoming with that information.? To be clear, in part I am grateful to Spradley Barr Mazda for providing a method for me to purchase a vehicle with almost no credit historyHowever, I must call into question their business practicesWhile I find it outrageous that a company would add 30% on to the base price, charge 21% APR, and install a tracker in the vehicle over a lack of established credit history, I was willing and eager to accept those as conditions in trade for a vehicle I didn't immediately need to service.This is why the "gesture of goodwill" to the tune of 10% is an insult to me.? I am eager to satisfy this complaint with a compromise: If Spradley Barr would agree, in writing, to replace the parts at half the estimated rate with guarantees, in writing, that no other alterations or modifications will be made to the vehicle; I would be willing to venture the other half of the costs of parts and repairs Regards, [redacted]
[redacted] Hello,? I received a message yesterday that states the file is closed and will state "“Answered- The Business addressed the issues within the complaint, but the consumer did not accept the response, OR Revdex.com has not heard back from the consumer as to their satisfaction.” ? I hadn't replied because I was waiting for the paperwork to be successfully completed? I haven't heard back from Spradley Barr about the paperwork, but they did work with me to resolve the issue.Thank you for your help in resolving this matter? [redacted] ***
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me.I am happy that we have come to a compromise and will contact the dealer this week to make arrangements Regards, [redacted]
The customer bought an older [redacted] that was not represented as perfect, and he signed the "As Is" disclosure designating no written or implied warrantyHis steering gear box has started seeping a little fluid, but not enough to cause an immediate problem or make the vehicle unsafeWe offered to help pay for the repairs with discounts on both parts and labor if he wanted it fixedThe customer became inconsolable and then quite belligerentWe decided to end the conversation, as he was unwilling to to work with us on any kind of compromising solution.? ?
I am sorry that you feel this way but we have reviewed the deal and the page that you signed does disclose the issue on the vehicle so you where informed at the time that you purchased the vehicle that the vehicle had damage to it and had been fixedSpradley Barr has also offered to trade you out of the vehicle for the value of the vehicle based upon the current market value not deducting anything for the [redacted] not being cleanwe are more than willing to work with you
[redacted] I am Really sorry to here that you didn't have a great experience at our Mazda Location I would like to speak to you either in person or via the phone so that I can understand what happened and get this matter handled my name is Mark N [redacted] I am the General Manager of the Ford and Mazda Location my phone number is [redacted]
It is unfortunate that this cannot be resolved to the customer's satisfactionWill he continue to threaten us when we do not help him out with his next repair? We have no documentation or knowledge of the leak prior to it being brought to our attention several weeks after the saleThe vehicle is years old and was sold "As Is"We will gladly help with discounted parts and labor as a gesture of goodwill, but we will not be held hostage every time a repair is required on his vehicle
Complaint: [redacted] It is neither my desire not intent to "hold" hostage anyone as was stated in the previous responseI have documentation that I raised this concern with Jason G [redacted] shortly after learning about it from an independent mechanicI have phone records showing the call I placed to MrG [redacted] on Friday the 2nd of MarchA mere days after I made the purchase I found I would be spending money to replace parts I should have at least been notified of prior to purchase.At best this can be classified as willful negligence on the part of the dealership to make no effort to fully inform their customers of problems with the vehicles they are looking atAt worst, this intentional deception made in an attempt to deprive customers of additional money through falsified and "unknown" problems.Attached is a document from the window of the vehicle stating that a warranty could be offered with the vehicleOne was not offered to me presumably due to my credit status at the time of purchase.I find it no coincidence that a warranty could be offered on the vehicle that could repair the parts needed (among other defects that have become apparent as I have been driving the vehicle) yet none wasThis fact, along with statements made in a previous response lead me to believe that the problem was know prior to sale and they were not forthcoming with that information.? To be clear, in part I am grateful to Spradley Barr Mazda for providing a method for me to purchase a vehicle with almost no credit historyHowever, I must call into question their business practicesWhile I find it outrageous that a company would add 30% on to the base price, charge 21% APR, and install a tracker in the vehicle over a lack of established credit history, I was willing and eager to accept those as conditions in trade for a vehicle I didn't immediately need to service.This is why the "gesture of goodwill" to the tune of 10% is an insult to me.? I am eager to satisfy this complaint with a compromise: If Spradley Barr would agree, in writing, to replace the parts at half the estimated rate with guarantees, in writing, that no other alterations or modifications will be made to the vehicle; I would be willing to venture the other half of the costs of parts and repairs Regards, [redacted]
[redacted] Hello,? I received a message yesterday that states the file is closed and will state "“Answered- The Business addressed the issues within the complaint, but the consumer did not accept the response, OR Revdex.com has not heard back from the consumer as to their satisfaction.” ? I hadn't replied because I was waiting for the paperwork to be successfully completed? I haven't heard back from Spradley Barr about the paperwork, but they did work with me to resolve the issue.Thank you for your help in resolving this matter? [redacted] ***
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me.I am happy that we have come to a compromise and will contact the dealer this week to make arrangements Regards, [redacted]
The customer bought an older [redacted] that was not represented as perfect, and he signed the "As Is" disclosure designating no written or implied warrantyHis steering gear box has started seeping a little fluid, but not enough to cause an immediate problem or make the vehicle unsafeWe offered to help pay for the repairs with discounts on both parts and labor if he wanted it fixedThe customer became inconsolable and then quite belligerentWe decided to end the conversation, as he was unwilling to to work with us on any kind of compromising solution.? ?
I am sorry that you feel this way but we have reviewed the deal and the page that you signed does disclose the issue on the vehicle so you where informed at the time that you purchased the vehicle that the vehicle had damage to it and had been fixedSpradley Barr has also offered to trade you out of the vehicle for the value of the vehicle based upon the current market value not deducting anything for the [redacted] not being cleanwe are more than willing to work with you
[redacted] I am Really sorry to here that you didn't have a great experience at our Mazda Location I would like to speak to you either in person or via the phone so that I can understand what happened and get this matter handled my name is Mark N [redacted] I am the General Manager of the Ford and Mazda Location my phone number is [redacted]