As agreed to by the Terms and Conditions of the original order, we send the customer a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderThey have Days from the date of the order to try the product and decide if they would like to continue receiving it monthlyIf the customer decides that you do not wish to receive the product monthly, all they need to do is call or email our Customer Care center and we are happy to cancel the Trial However, we did not receive a cancellation request in the Day time frame, so we charge the full price for the product that was orderedPer system records, when the customer called in, they hung up before our customer service representative was able to resolve the threatThe CSR attempted to call bank to resolve the threat, however the customer was already on the phone with their bankAs agreed to by the Terms and Conditions of the original order, we are unable to issue any refunds on charges that have disputes filed against themI would be happy to refund these charges, however I will need confirmation from the customer that no disputes have been filed
We definitely apologize for any inconvenience that this situation may have caused the customerA full refund in the amount of $has been processedPlease be advised that refunds typically take 5-business days to process based on the time it takes for the consumer’s financial institution to process the credit in their systemThank you very much, Luxia Skin Dispute Management
The Terms and Conditions are available throughout the entire ordering process and must be agreed to before you are able to purchase any of our productsAs agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, if we do not receive a cancellation request in the Day time frame, we charge you the full price for the product that you ordered.As a courtesy to the customer, we have issued a full refund of $and $back to the account in good faith that the customer will return the products they have received to the following address:Luxia NoReturnsPO Box 52033Phoenix, AZ 85072-2033Please be advised that while refunds typically take 5-business days to process, I have seen it take up to daysIf you still have not received your refund by this point in time, please contact your financial institution for alternative methods of obtaining a refund
Per system records, the customer placed the following order on 1/14/2017: One (1) Serum Trial - $S&H One (1) Cream Trial - $S&H Shipping Assurance - $One (1) Instant Lift - $One (1) Miracle Eye - $As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, we did not receive a cancellation request in the Day time frame, so we charged the full price for the product that was orderedWe have issued a full refund for all products ordered to the customer in good faith that they will return all products received to the following address: [redacted] However, as agreed to by the Terms and Conditions of the original order, we are unable to refund any charges associated with shipping the productRefund Information: 02/06/08:20pm - Refunded - $Trans-ID: [redacted] 02/06/08:20pm - Refunded - $Trans-ID: [redacted] 02/08/10:36am - Refunded - $Trans-ID: [redacted] 02/08/10:36am - Refunded - $Trans-ID: [redacted] 02/08/10:37am - Refunded - $Trans-ID: [redacted]
As agreed to by the Terms and Conditions of the original order, we send the customer a Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderThe customer has Days from the date of the order to try the product and decide if they would like to continue receiving it on a monthly basisIf they decide that they do not wish to receive the product on a monthly basis, all they need to do is call or email our Customer Care center and we are happy to cancel their Trial for themHowever, if we do not receive a cancellation request in the Day time frame, we charge them the full price for the product that they ordered.The original order was placed on and we did not receive any contact regarding the cancellation of their account until At this point in time, the customer called in and was issued a full refund of $and $to avoid any disputes from their financial institutionThis refund was issued as of Please be advised that while refunds typically take 7-business days to process, I have seen it take up to daysIf the customer still have not received their refund at this point in time, we recommend that they contact their financial institution for alternative methods of obtaining a refund
Unfortunately, our Trial program does not work like thatAs agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, if we do not receive a cancellation request in the Day time frame, we charge you the full price for the product that you orderedWe did not receive any contact from the customer regarding this account until 5/2/2017, over months after the original purchasing date However, as a courtesy to the customer, we have issued a second full refund of $and $in good faith that they will return anything that has been sent to them to the following address: Luxia NoReturnsPO Box 52033Phoenix, AZ 85072-Please be advised that while refunds typically take 5-business days to process, I have seen it take up to daysIf you still have not received your refund by this point in time, please contact your financial institution for alternative methods of obtaining a refundThank you, Rachel Luxia NoCustomer Service
Unfortunately, we received a dispute against the charges as of 6/8/Due to this, we are unable to issue any refunds to the accountThe customer's card provider will ask for information regarding these transactions, to which we will respond with a copy of our Terms and Conditions, a copy of the order page where the Terms and Conditions are clear and readily available, and anything that we may think is pertinent to that specific transaction or accountThe customer will then receive notification from their card provider, about whether they have decided to reverse the charges.Any further communication will be between the card provider and our Dispute Department
In regards to the complaint that was received and the complainant [redacted] , our position on the matter is below for your reviewThe Terms and Conditions are available throughout the entire ordering process and must be agreed to before you are able to purchase any of our productsAs agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, we did not receive a cancellation request in the Day time frame, so we charged the full price for the product that was orderedAs a courtesy to the customer, we have issued a full refund of $in good faith that she will return the product to the following address, as agreed upon when she was issued an RMA number: Luxia NoReturns [redacted] We suggest that you ship through ***, as most other shipping companies do not deliver to PO Boxes Sincerely, Rachel Luxia NoCustomer Support
Regarding the complaint that was received by Patricia Conlon, our position on the matter is below for your review.As agreed to by the Terms and Conditions of the original order, we send a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderThe customer has Days from the date of the order to try the product and decide if they would like to continue receiving it monthlyIf they decide that they do not wish to receive the product monthly, all they need to do is call or email our Customer Care center and we are happy to cancel their Trial for themWe did not receive a cancellation request in the Day time frame, so we charged the full price for the product that was ordered.As a courtesy, we have refunded a total of $back to the customerPlease be advised that refunds typically take 5-business days to process based on the time it takes for the consumer’s financial institution to process the credit in their systemThank you,Luxia Customer Dispute Department
As agreed to by the Terms and Conditions of the original order, we send a Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderThe customer has Days from the date of the order to try the product and decide if they would like to continue receiving it on a monthly basisIf they decide that they do not wish to receive the product on a monthly basis, all they need to do is call or email our Customer Care center and we are happy to cancel the Trial for themHowever, if we do not receive a cancellation request in the Day time frame, we charge them the full price for the product that you orderedThe customer ordered her trial shipment on This shipment was confirmed delivered on (tracking # [redacted] )This was well within the day trial timeThe customer was enrolled in our auto-ship program because we did not receive any communication from the customer, so they were billed for their initial shipment of productThe customer did not contact us to cancel until 6.16.2016, at which point the customer agreed to being issued a Return Merchandise Authorization (RMA) number for their most recent shipment of productAt this point in time, the customer agreed to this as a resolution to their complaint This customer was issued a full refund of $as of when we received this returnAn 7.1.2016, the first charge of $98.41, placed on as per our terms and conditions, was marked as a chargebackWe are unable to issue a refund for this charge due to this dispute
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, we did not receive a cancellation request in the Day time frame, so we charged the full price for the product that was orderedWe have issued a full refund for the products ordered to the customer in good faith that they will return the trial products that they have received to the following address: [redacted] However, as agreed to by the Terms and Conditions of the original order, we are unable to refund any charges associated with shipping the productRefund Information: 02/13/09:24am - Refunded - $Trans-ID: [redacted] 02/13/09:24am - Refunded - $Trans-ID: [redacted] Please be advised that while refunds typically take 5-business days to process, I have seen it take up to daysIf you still have not received your refund by this point in time, please contact your financial institution for alternative methods of obtaining a refundSincerely, Rachel Luxia NoCustomer Support
As agreed to by the Terms and Conditions of the original order, we send the customer a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderThey have Days from the date of the order to try the product and decide if they would like to continue receiving it monthlyIf the customer decides that you do not wish to receive the product monthly, all they need to do is call or email our Customer Care center and we are happy to cancel the Trial However, we did not receive a cancellation request in the Day time frame, so we charge the full price for the product that was orderedPer system records, when the customer called in, they hung up before our customer service representative was able to resolve the threatThe CSR attempted to call bank to resolve the threat, however the customer was already on the phone with their bankAs agreed to by the Terms and Conditions of the original order, we are unable to issue any refunds on charges that have disputes filed against themI would be happy to refund these charges, however I will need confirmation from the customer that no disputes have been filed
We definitely apologize for any inconvenience that this situation may have caused the customerA full refund in the amount of $has been processedPlease be advised that refunds typically take 5-business days to process based on the time it takes for the consumer’s financial institution to process the credit in their systemThank you very much, Luxia Skin Dispute Management
The Terms and Conditions are available throughout the entire ordering process and must be agreed to before you are able to purchase any of our productsAs agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, if we do not receive a cancellation request in the Day time frame, we charge you the full price for the product that you ordered.As a courtesy to the customer, we have issued a full refund of $and $back to the account in good faith that the customer will return the products they have received to the following address:Luxia NoReturnsPO Box 52033Phoenix, AZ 85072-2033Please be advised that while refunds typically take 5-business days to process, I have seen it take up to daysIf you still have not received your refund by this point in time, please contact your financial institution for alternative methods of obtaining a refund
Per system records, the customer placed the following order on 1/14/2017: One (1) Serum Trial - $S&H One (1) Cream Trial - $S&H Shipping Assurance - $One (1) Instant Lift - $One (1) Miracle Eye - $As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, we did not receive a cancellation request in the Day time frame, so we charged the full price for the product that was orderedWe have issued a full refund for all products ordered to the customer in good faith that they will return all products received to the following address: [redacted] However, as agreed to by the Terms and Conditions of the original order, we are unable to refund any charges associated with shipping the productRefund Information: 02/06/08:20pm - Refunded - $Trans-ID: [redacted] 02/06/08:20pm - Refunded - $Trans-ID: [redacted] 02/08/10:36am - Refunded - $Trans-ID: [redacted] 02/08/10:36am - Refunded - $Trans-ID: [redacted] 02/08/10:37am - Refunded - $Trans-ID: [redacted]
As agreed to by the Terms and Conditions of the original order, we send the customer a Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderThe customer has Days from the date of the order to try the product and decide if they would like to continue receiving it on a monthly basisIf they decide that they do not wish to receive the product on a monthly basis, all they need to do is call or email our Customer Care center and we are happy to cancel their Trial for themHowever, if we do not receive a cancellation request in the Day time frame, we charge them the full price for the product that they ordered.The original order was placed on and we did not receive any contact regarding the cancellation of their account until At this point in time, the customer called in and was issued a full refund of $and $to avoid any disputes from their financial institutionThis refund was issued as of Please be advised that while refunds typically take 7-business days to process, I have seen it take up to daysIf the customer still have not received their refund at this point in time, we recommend that they contact their financial institution for alternative methods of obtaining a refund
Unfortunately, our Trial program does not work like thatAs agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, if we do not receive a cancellation request in the Day time frame, we charge you the full price for the product that you orderedWe did not receive any contact from the customer regarding this account until 5/2/2017, over months after the original purchasing date However, as a courtesy to the customer, we have issued a second full refund of $and $in good faith that they will return anything that has been sent to them to the following address: Luxia NoReturnsPO Box 52033Phoenix, AZ 85072-Please be advised that while refunds typically take 5-business days to process, I have seen it take up to daysIf you still have not received your refund by this point in time, please contact your financial institution for alternative methods of obtaining a refundThank you, Rachel Luxia NoCustomer Service
Unfortunately, we received a dispute against the charges as of 6/8/Due to this, we are unable to issue any refunds to the accountThe customer's card provider will ask for information regarding these transactions, to which we will respond with a copy of our Terms and Conditions, a copy of the order page where the Terms and Conditions are clear and readily available, and anything that we may think is pertinent to that specific transaction or accountThe customer will then receive notification from their card provider, about whether they have decided to reverse the charges.Any further communication will be between the card provider and our Dispute Department
[redacted] *** [redacted] I received a partial refund from this compliantI would still like a full refund.I received $
In regards to the complaint that was received and the complainant [redacted] , our position on the matter is below for your reviewThe Terms and Conditions are available throughout the entire ordering process and must be agreed to before you are able to purchase any of our productsAs agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, we did not receive a cancellation request in the Day time frame, so we charged the full price for the product that was orderedAs a courtesy to the customer, we have issued a full refund of $in good faith that she will return the product to the following address, as agreed upon when she was issued an RMA number: Luxia NoReturns [redacted] We suggest that you ship through ***, as most other shipping companies do not deliver to PO Boxes Sincerely, Rachel Luxia NoCustomer Support
Regarding the complaint that was received by Patricia Conlon, our position on the matter is below for your review.As agreed to by the Terms and Conditions of the original order, we send a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderThe customer has Days from the date of the order to try the product and decide if they would like to continue receiving it monthlyIf they decide that they do not wish to receive the product monthly, all they need to do is call or email our Customer Care center and we are happy to cancel their Trial for themWe did not receive a cancellation request in the Day time frame, so we charged the full price for the product that was ordered.As a courtesy, we have refunded a total of $back to the customerPlease be advised that refunds typically take 5-business days to process based on the time it takes for the consumer’s financial institution to process the credit in their systemThank you,Luxia Customer Dispute Department
As agreed to by the Terms and Conditions of the original order, we send a Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderThe customer has Days from the date of the order to try the product and decide if they would like to continue receiving it on a monthly basisIf they decide that they do not wish to receive the product on a monthly basis, all they need to do is call or email our Customer Care center and we are happy to cancel the Trial for themHowever, if we do not receive a cancellation request in the Day time frame, we charge them the full price for the product that you orderedThe customer ordered her trial shipment on This shipment was confirmed delivered on (tracking # [redacted] )This was well within the day trial timeThe customer was enrolled in our auto-ship program because we did not receive any communication from the customer, so they were billed for their initial shipment of productThe customer did not contact us to cancel until 6.16.2016, at which point the customer agreed to being issued a Return Merchandise Authorization (RMA) number for their most recent shipment of productAt this point in time, the customer agreed to this as a resolution to their complaint This customer was issued a full refund of $as of when we received this returnAn 7.1.2016, the first charge of $98.41, placed on as per our terms and conditions, was marked as a chargebackWe are unable to issue a refund for this charge due to this dispute
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, we did not receive a cancellation request in the Day time frame, so we charged the full price for the product that was orderedWe have issued a full refund for the products ordered to the customer in good faith that they will return the trial products that they have received to the following address: [redacted] However, as agreed to by the Terms and Conditions of the original order, we are unable to refund any charges associated with shipping the productRefund Information: 02/13/09:24am - Refunded - $Trans-ID: [redacted] 02/13/09:24am - Refunded - $Trans-ID: [redacted] Please be advised that while refunds typically take 5-business days to process, I have seen it take up to daysIf you still have not received your refund by this point in time, please contact your financial institution for alternative methods of obtaining a refundSincerely, Rachel Luxia NoCustomer Support