The Luxia No.7 Reviews (%countItem)
The Luxia No.7 Rating
Address: PO Box 52033, Phoenix, Arizona, United States, 85072
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Address: PO Box 52033, Phoenix, Arizona, United States, 85072
Phone: |
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E-mails: |
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Add contact information for The Luxia No.7
I ordered the free trail on some skin care products and paid the shipping. I had 14 days to cancel and I could never get through until after they charged my account $195.81 Only then I could get through to cancel my account and yet they are refusing to refund my money. I don't have that kind of money laying around!
We definitely apologize for any inconvenience that this situation may have caused the customer.
A full refund in the amount of $210.67 has been processed.
Please be advised that refunds typically take 5-10 business days to process based on the time it takes for the consumer’s financial institution to process the credit in their system.
Thank you very much,
Luxia Skin Dispute Management
I still have not received my reimbursment from the company
I purchased the trial offer based on watching Lori g*** and her recommendation. I purchased the ttrial offer was charged immediately 98.41 which was not alas advertised. Contacted customer service to request a refund and was hung up on. Called back and asked to speak to a supervisor then was hung up on again. Called 2 more times asked for a supervisor and still h7ng up on. Have not received the product but yet they took the money from account. Was contacted by the company and the rep asked was my issue resolved and I told her I was h7ng up on and issue not resolved. She said have a nice day and hung up on me. I want my refund and will never deal with this company again and future customers need to know not to deal with this company.
We do apologize for any inconvenience that this may have caused the customer. As a courtesy, we have submitted a full refund in the amount of $106.31.
Please do keep in mind that it can take 7-10 business days for the customer to receive the credit to their account.
Thank you,
Drew
Luxia Customer Dispute Department
I saw an add for a free trial of Collagen Serum, Hydrofirm AM PM moisture and Lip volume. With the free trial I paid only for shipping. Fourteen days later we noticed a charge against our bank account for about $200. I called the band and contested the charge and I called Luxia customer service. I was told after 14 days I was charged for the original product sent for my "Free trial".
The other problem I had was that the group from "Shark Tank" was supposedly approving the product/company. For this reason I did not think it was a scam. To date I have received many more advertisements with the same with pictures of Shark Tank on the heading and their picture. I have tried to notify Shark Tank but am unable to do so. I think they should be aware that this company is using their name and picture.
Regarding the complaint that was received by Patricia Conlon, our position on the matter is below for your review.
As agreed to by the Terms and Conditions of the original order, we send a 30-Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. The customer has 14 Days from the date of the order to try the product and decide if they would like to continue receiving it monthly. If they decide that they do not wish to receive the product monthly, all they need to do is call or email our Customer Care center and we are happy to cancel their Trial for them. We did not receive a cancellation request in the 14 Day time frame, so we charged the full price for the product that was ordered.
As a courtesy, we have refunded a total of $217.62 back to the customer.
Please be advised that refunds typically take 5-10 business days to process based on the time it takes for the consumer’s financial institution to process the credit in their system.
Thank you,
Luxia Customer Dispute Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
I ordered trial product on 9-4-2017 it took 7 days to reach me the trial cancellation is 14 days. I called on 9-18-2017 to cancel and told them not to charge my account. They charged my account anyway.
I called the business 3 times once to cancel and twice to try to reslove the issue and they hung up on me.
They said they guarantee a 4 day shippibg and that if I didnt get it in 4 days I was supposed to call for an extension? I do not know anything about that, I cannot vontrol the postal service. How can I be charged for time in transit I did not have the product for the full 14 days.
Attached is the response to Ms. complaint.
To whom it may concern,In regard to the complaint that was received and the ***, our position on the matter isbelow for your review.As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of productfor the price of shipping as part of a 14 Day Trial, which begins the date of the order. You have 14 Daysfrom the date of the order to try the product and decide if you would like to continue receiving itmonthly. If you decide that you do not wish to receive the product monthly, all you need to do is call oremail our Customer Care center and we are happy to cancel your Trial for you. We did not receive acancellation request in the 14 Day time frame, so we charged the full price for the product that wasordered.The customer didn’t cancel until after the trial period, so they were charged and shipped for the productthey had already received. Per our Terms and Conditions, we are only able to issue refunds for the mostrecent shipment of product. The customer did call on 09/21 about receiving a refund and was issued apartial refund in the amount of $58.46 and as a courtesy to the customer, we have issued an additionalrefund of $38.95, totaling $97.41.Please be advised that while refunds typically take 5-10 business days to process, I have seen it take upto 30 days.Sincerely,DrewLuxia No.7 Customer Support
I received a partial refund from this compliant. I would still like a full refund.I received $58.46
They billed me from 3 different bank accounts for what I believed was a trial offer. Did not say I had a limited time to cancel and how much I had to pay. The first time I was billed $3.95 ,$4.95 and $2.95 for shipping and handling. Then 7 days after I received those 2 items I go into my account and find they withdrew $98.41 and $97.41 and my bank charges mev70.00 for overdrafts that I had no idea why until I seen the company and the phone number.So I went on the internet and seen all these complaints and calling this company a scam. I emailed this company and they said they would refund my money but I haven't seen any money back in my account and I have emailed them several more times and no response back.
As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. You have 14 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 14 Day time frame, we charge you the full price for the product that you ordered.
As a courtesy to the customer, we have refunded the amounts of $98.41 and $97.41 back to the account in good faith that the customer will return the products they have received to the following address:
Luxia Returns
PO Box 52033
Phoenix, AZ 85072-2033
Unfortunately, the overdraft fees can only be overturned by the customer's financial institution. The customer's refund information is below
Please be advised that while refunds typically take 5-10 business days to process, I have seen it take up to 30 days. If you still have not received your refund by this point in time, please contact your financial institution for alternative methods of obtaining a refund.
I paid the trial price for each product that I received. I did not receive any other product after or before the 97.41 and 98.41 was taken out of my account. So I do not owe this company any product to be shipped back... I have also filled a claim with my bank because you had no right to charge me for product I did not receive. I already paid you 3.95 plus 4.95 for the trial size plus 2.99 shipping . You need to stop changing your website ad and tell the truth. When I ordered the product I had no idea you were going to double charge my account for the same product. I also want my overdraft fees because you are the reason why I had to pay them.I did not authorize any money to come out of my account that day and I have not received any more product.And it had not been 14 days for cancellation either.
The Terms and Conditions are available throughout the entire ordering process and must be agreed to before you are able to purchase any of our products.
As agreed to by the Terms and Conditions of the original order, we do not issue refunds on any shipping charges.
As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. You have 14 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 14 Day time frame, we charge you the full price for the product that you ordered.
As the customer has already contacted their financial institution to file a dispute, we can do nothing further regarding these charges.
The customer's card provider will ask for information regarding these transactions, to which we will respond with a copy of our Terms and Conditions, a copy of the order page where the Terms and Conditions are clear and readily available, and anything that we may think is pertinent to that specific transaction or account. The customer will then receive notification from the card provider, about whether they have decided to reverse the charges.
Any further communication will be between the customer's card provider and our Dispute Department.
Ridiculous marketing scam that claims it's a free product and then charges nearly $100 per bottle!
I ordered a "free trial sample" of Luxia for 4.95 shipping. My bank fraud dept. contacted me to verify if I had authorized a payment on my debit card totaling over 197.00. The bank gave me a phone number of the Luxia customer service dept. to call and ask for a refund. I returned the product to the address given me over the phone (Phoenix,AZ). Several emails later, another rep gave me a CO address to return the product to. After I had mailed it to the AZ address originally given to me. They received the return Sep.11 at the AZ address according to USPS tracking. Now I am getting the run-around about waiting for a return number or code to put on the package (after they already have it in their possession). I just want a complete refund. This is a scam of the highest order.
Per system records, the customer was issued a full refund of $98.41 and $97.41 as of 9/11/2017, when the product was returned. Please be advised that while refunds typically take 5-10 business days to process, I have seen it take up to 30 days. If you still have not received your refund by this point in time, please contact your financial institution for alternative methods of obtaining a refund.