Initial Business Response /* (1000, 10, 2016/02/04) */
Continental Tree Service made multiple calls to the customer with no answer or voicemail. We also have not received an email from this customer. Our stump grinding services are provided by a secondary contractor so we are not able to speak for...
his schedule. Our employee should not have spoken out of turn. We wholeheartedly apologize for the communication break down. It is our understanding that the stump has been ground thus making the job complete. We also hope that this valued customer will allow us to earn his business again in the future.
Initial Consumer Rebuttal /* (3000, 16, 2016/02/19) */
> The company has not contacted me directly, still.
> the subcontractor for the stump grinding, who turns out to be the
> owner of the complany brother-in-law, did call us and came out to
> inspect the site on 1/25/2016.
> The subcontractor began the stump grinding on 1/30 and finished on
> 1/31/2016.
>
> to answer you second question: No, I am not satisfied with the
> company's efforts to resolve this matter. They failed to respond to
> numerous attempts to contact them directly.
> I am satisfied with the subcontractors work.
>
> thanks
> [redacted]
Initial Business Response /* (1000, 10, 2016/02/04) */
Continental Tree Service made multiple calls to the customer with no answer or voicemail. We also have not received an email from this customer. Our stump grinding services are provided by a secondary contractor so we are not able to speak for...
his schedule. Our employee should not have spoken out of turn. We wholeheartedly apologize for the communication break down. It is our understanding that the stump has been ground thus making the job complete. We also hope that this valued customer will allow us to earn his business again in the future.
Initial Consumer Rebuttal /* (3000, 16, 2016/02/19) */
> The company has not contacted me directly, still.
> the subcontractor for the stump grinding, who turns out to be the
> owner of the complany brother-in-law, did call us and came out to
> inspect the site on 1/25/2016.
> The subcontractor began the stump grinding on 1/30 and finished on
> 1/31/2016.
>
> to answer you second question: No, I am not satisfied with the
> company's efforts to resolve this matter. They failed to respond to
> numerous attempts to contact them directly.
> I am satisfied with the subcontractors work.
>
> thanks
> [redacted]