The Mac Express

Response:We have cooperated fully with this complaint and gone above and beyond to resolve this matter with Mr [redacted] As he indicated to us he has filed a credit card dispute with his credit card company for all the services he wanted performed, same day service on his computer to bootSame day turn around with no extra fees (when all other companies are 5-days)Our response to his complaint stated if he's filed a dispute for the charges with his credit card company, then when we receive the charge back notice we would let his credit card company know to remove the chargesBut as of July 8th no charge back letter has been receivedI'm not sure what Mr [redacted] is doing, but he's managed to drag this out for over a month nowAs we stated in our first response he was offered a full refund the day he came back to complain about his repair serviceHe refused because he basically wanted the entire service for freeFrom this point I have been very patient in dealing with Mr [redacted] , but he's extremely stubborn and very aggressiveHis actions at our store the day he came back to complain warranted him being kicked out after he refused a full refund due to disruptive behavior at our store to other customers and employeesMr [redacted] took every action he could think of after he refused a refund to basically make an attempt to attack a small businessThere was absolutely no need for his actions during this whole processI have reached out to him personally and the Revdex.comRevdex.com fails to respond to any of my emails regarding this caseI indicated to the Revdex.com on July 7th and July 8th, that Mr [redacted] is demanding a refund to his credit card, but he has an open dispute for the charges already with his credit card companyThis is very confusing, and contrary to the resolution he requestedIn a final attempt to resolve this matter we have overnighted a refund check for all the chargesI fear Mr [redacted] will still attempt to have the credit card charges reversed too and end up with double the amount backRetailers beware of Mr [redacted] he preys on small business and will not listen to reason, he wants it all for freeGood Day

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Yes I will accept a full refund (as requested - for both charges:$and $) and will retain the part (hard drive installed by MacExpress ) because all of my personal information and files are on it and I want to be sure it is destroyed When I return to the *** *** (Braintree, Mass) - IF? they (*** techs.) are willing and able to remove my information from the hard drive - then I will return it to the owner of the Wareham, Mass MacExpress When I have received my full refund from MacExpress, I will notify Revdex.com, my credit card company, and *** Customer RelationsThank you for your assistance in this matter
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I wish that I could accept Mr***'s response to you in full However, much of it is a completely distorted version of what occurred in his store I have already outlined the correct and detailed version of what occurred, so I will not repeat that here Unfortunately, Mr*** has taken an inordinate amount of time to resolve this dispute According to the Revdex.com representative, the *** Customer Relations deptrepresentative, and the *** ** *** dispute deptrepresentatives - all three agencies have had difficulty in getting responses (if any) from Mr*** Apparently, according to all parties involved, it is Mr*** who has "dragged this situation out for an absurd length of time" and ignored all attempts to contact him and/or resolve the matter His description of what occurred is completely absurd and twisted to make everyone else look responsible for this situation rather than taking responsibility himself - which is exactly where the responsibility belongs (as witnessed by Revdex.com, *** Corp., and *** ** *** as well as by my personal experience since May 19, while spending a great deal of time trying to resolve the matter) .Today, I received a check from Mr*** (via *** ***) in the amount of to resolve the matter - after being forced to communicate possible legal action He did, in fact, send the full amount to be refunded I am communicating this (as promised) to Revdex.com, *** ** ***, and *** Customer Relations under separate email I have already contacted *** ** *** and discussed the matter earlier today and we have agreed that once the check was received, I will pay the amount owed to them via their office and in person I am arranging to do that on Thursday of this week - Friday at the latest I am unable to do this on Weddue to prior commitments It is my hope that doing so will end the matter - as I have asked for since May 19th, I have no intention of responding to any further comments, insinuations, etcetcfrom Mr*** I have wasted enough of my personal time and energy on this completely unnecessary situation and also do not choose to waste any further time and effort on the part of Revdex.com, *** ** ***, and *** Customer Relations - all of which have well documented details of what really occurred and have been extremely cooperative and sincere in their efforts to resolve the situation. Thank you.Sincerely,*** ** ***
***
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***

Mr*** was not satisfied with the outcome of a recent computer repairAfter trying to explain the complete process of what was found to be wrong Mr*** was still not satisfiedA full refund was offered at this time to satisfy Mr***s complaintTo do this we wold have needed to take
the new parts out of Mr***s computer and put the old parts back in as it was prior to any services performedMr*** refused us to do so and so we could not issue any refundBut after careful consideration we are still prepared to refund Mr*** and he can keep any parts and labor used to perform the requested services

Response:We have cooperated fully with this complaint and gone above and beyond to resolve this matter with Mr. [redacted]. As he indicated to us he has filed a credit card dispute with his credit card company for all the services he wanted performed, same day service on his computer to boot. Same day turn around with no extra fees (when all other companies are 5-7 days). Our response to his complaint stated if he's filed a dispute for the charges with his credit card company, then when we receive the charge back notice we would let his credit card company know to remove the charges. But as of July 8th no charge back letter has been received. I'm not sure what Mr. [redacted] is doing, but he's managed to drag this out for over a month now. As we stated in our first response he was offered a full refund the day he came back to complain about his repair service. He refused because he basically wanted the entire service for free. From this point I have been very patient in dealing with Mr. [redacted], but he's extremely stubborn and very aggressive. His actions at our store the day he came back to complain warranted him being kicked out after he refused a full refund due to disruptive behavior at our store to other customers and employees. Mr. [redacted] took every action he could think of after he refused a refund to basically make an attempt to attack a small business. There was absolutely no need for his actions during this whole process. I have reached out to him personally and the Revdex.com. Revdex.com fails to respond to any of my emails regarding this case. I indicated to the Revdex.com on July 7th and July 8th, that Mr. [redacted] is demanding a refund to his credit card, but he has an open dispute for the charges already with his credit card company. This is very confusing, and contrary to the resolution he requested. In a final attempt to resolve this matter we have overnighted a refund check for all the charges. I fear Mr. [redacted] will still attempt to have the credit card charges reversed too and end up with double the amount back. Retailers beware of Mr. [redacted] he preys on small business and will not listen to reason, he wants it all for free. Good Day.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
As discussed, I have not received my refunds (as agreed earlier)  from MacExpress Wareham, Mass ([redacted]).I have not been informed  if I should expect a refund to my credit card for the two amounts agreed upon - or if I should expect a check for the two amounts.($79.95 and $275.24)That information re: form of payment -  was not in the statement of agreement to reimburse me for the two payments made to MacExpress - see agreement sent to Revdex.com from owner of MacExpress.My case files regarding this situation  are still open at [redacted] and [redacted] Customer Relations.  Both are waiting to know that  I am reimbursed in full by MacExpress.I checked with my credit card company ([redacted]) again this morning (June 21, 2016)  prior to speaking with you.   As of today, they have not received any credits to my account from MacExpress. I also spoke to [redacted] Customer Relations on Friday.   They have not (as of Friday) received any response from MacExpress to their inquiries regarding my case. Please let me know if you need any additional information.Thank you.Sincerely,[redacted] A. [redacted]