The MacGuys+

On August 5th, the client ordered a new battery from us to replace a worn out one for her MacBook ProWe also found and removed several instances of advertising injection software, normally a $service, at no chargeOn August 9th the battery arrived and we left a voicemail to inform herOn
the 15th she came in and we replaced her battery while she waitedEverything tested ok, including the new batteryShe inquired as to the battery warranty length (days) and we marked down the battery installation fee to $from $when she stated she was told that is what it wasMid afternoon on December 29th she brought in her MacBook Pro with a failed battery, days after the warranty expired, leaving it to be examinedShe was understandably very upset at drop offLater in the afternoon she returned our phone call and we discussed the situationWe explained the length of time that had passed since the expiration of the vendor’s warranty and offered to provide her a brand new battery at 10% off the price with free installation and a one year warrantyShe declined the offer and came in to pick up her MacBook ProThe next morning we contacted the battery vendor, explained the situation, and they accepted our request to offer a warranty exceptionWe called the client and left a voicemail informing her that we had arranged for this at no charge and asked her to call backOn January 6th we left another voicemail trying to reach her to resolve the situation and complete the warranty replacementAnother message was left on January 9th

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11903277, and find that this resolution is satisfactory to meI have agreed to a warranty replacement of the faulty battery by the Mac guys at no charge. To date warranty replacement is still in progress