The Machete Store

advertisement was for a stiletto knife as shown in video, I received a switch blade, not happy the video specifically showed the stiletto knife being advertised for sale & that's what I payed for, like I said I'm not happy even though the knife is nice I wanted what was being advertised

Review: On December 23 2014 we placed an order (order #[redacted]) from this business and my husband's account was debited on December 24, 2014. I have made many attempts at contacting the company through their 1-800 number and also through e-mail. The gentleman I was told to discuss this with is [redacted]. The 1-800 number is always answered by an answering service and no one ever returns my calls. The company's guarantee on their web site states that all calls and e-mails will be answered within 24 hours. To date I have not received my merchandise and I have not received any response from my numerous e-mails and phone calls. At this point this company has stolen $114.75 from me.Desired Settlement: I would like my refund credited to the credit card that the order was made with or a money order only. I do not trust that a check from this company would be worth it.

They failed to ship the product, failed to respond to two phone calls and failed to respond to e-mails.
The Machete Store rates a 10 on the "Bandit Scale"!

Review: Ordered 3 ea of product. My credit card was charged for 3 ea and shipping charges. I rec'd 2 ea. Contacted company multiple times since product was rec'd, regarding the shortage. Messages were taken by answering service personnel and relayed to owner. No reply to date.Desired Settlement: Either receive credit for the shortage OR ship the product that has been paid for and is due.

Review: Back on 11/14/15 The Machete Store shipped a product to me that was not the product I ordered. On 11/20/15 I used their customer service e-mail address to notify them of the issue. On 11/27/15, Michael Poe (Customer Service) sent me an e-mail to clarify the issue was the wrong sheath sent. On the 27th I replied confirming that he had the situation accurately described. I have not heard from The Machete Store again. I have sent several additional e-mails requesting return instructions for the sheath I have no use for, which is still setting here in the original shipping container, and for them to send me the correct sheath. Or return my money or something. I even called their ordering phone number and left a message there about the problem. Since the original note on 11/27/15 I have not received any communications from the company.Desired Settlement: My first desired outcome would be receiving the correct product item and return instructions for the incorrect product as I still have no use for it. If they cannot provide the correct sheath, then I want my money back and they can have this other sheath back.