The Maids of Essex, Union and Middlesex Counties

I do apologize that [redacted] was not 100% satisfied with your "move-in" cleaningWe do work in teams of people and have " [redacted] " GPS tracking systems on all of our company vehiclesAccording to the GPS tracking report on October 20, 2015, the team arrived to [redacted] home at 10:32am and left at 12:18pmThat is a total of minutesAt The Maids, we do have a hour guarantee, whereas if you are not 100% satisfied with any aspects of your cleaning, and you contact us within hours, then we would send someone back to re-clean the area free of charge [redacted] did call us within hours and spoke to an office manager [redacted] main concern was that the inside of the refrigerator was not cleaned thoroughlyMy office manager said that the refrigerator may need to be cleaned with a brush, and offered to send someone back to re-clean itI apologize if there was a misunderstanding, but the office manager did not mean to indicate that [redacted] should clean it herselfShe was only suggesting what might get the corners and crevices of the refrigerator more thoroughly clean, and offered to send a team back to do so [redacted] refused the offer to have someone come back to re-cleanWe would need to verify any complaints and attempt to clean the areas better before we would give any monetary refunds or creditsAlthough we have a hour guarantee and it has been week since we visited [redacted] home, in good faith, I still offer to send someone to her home to clean the kitchen appliances, counter tops, and mirrors which are the areas of complaintWe would need to perform this re-clean in a week's time or lessThank you

Business Response to a Complaint cellpadding="0"> Complaint ID#: [redacted] Company Name: The Maids Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: [redacted] limited the cleaning team of people to hours, when the team needed at least hours to complete the cleaningWe cannot guarantee a complete cleaning if we are given time restrictions [redacted] signed a “Limited Time” cleaning agreement and credit card authorization form approving the credit card chargesThese forms prove that [redacted] understood that there was no guarantee on limited cleaningsShe called the next day to complain that she was not completely satisfied with the cleaningShe did not mention any damage done to her homeWe offered to send the team back to complete the cleaning, but she would have to pay for the additional timeShe refused the offer, contacted her credit card company, and charged back 50% of the total cleaning amountShe also filed a complaint to our national office in regards to the cleaning, and at no point did she report any damage done in her homeShe continues to harass us via phone calls, and by giving us several negatives reviews across the web to the point where our national office had to block [redacted] from our Facebook page Sent on: 5/19/12:50:PM

The Maids were hired by [redacted] and [redacted] to perform a “Move-in” cleaning for their new homeWe were hired to clean bedrooms, bathrooms, living room, dining room, kitchen, den, stairs and hallwaysA move-in cleaning includes: Kitchen • Remove grease buiand food splatter • Clean sink • Clean appliance exteriors • Clean range top • Damp wipe cabinet doors • Damp wipe interior of cabinets and drawers • Clean counters • Hand wash floor • Upon request, clean inside of the refrigerator and oven Bathrooms • Remove soap sm, mildew build-up, and water stains • Clean sinks • Clean counters • Clean, disinfect toilets, tubs, showers • Damp wipe cabinet doors • Damp wipe interior of cabinets and drawers • Hand wash, disinfect floors All Rooms • Wash sills, door ledges, and baseboards • Remove cobwebs • Vacuum and mop floors • Vacuum carpets • Vacuum/wash stairs • Clean and vacuum inside of closets Windows • Clean entry door window and one set of patio door windows • Clean window over kitchen sink • Upon request, clean all other windows This is a list of points or areas that should have been cleaned [redacted] complained that out of areas were not completed to his satisfactionPlease note that my team supervisor did advise the customer and The Maids management that some windows could not be opened, and some baseboards and chair railing were cracked where they met the wall, so not all windows and railing could be cleaned completelyThe supervisor did neglect to vacuum the inside of the cabinets and drawers before wiping them out which caused some food, dirt and residue to be left behindThe supervisor also mentioned that she closed the refrigerator door after completing the cleaning of the insideShe is not sure how the refrigerator door was found wide openI offered to send the team back for a second re-cleaning, but [redacted] said he did not have time for a re-clean since the moving company was going to arrive shortlyIf we were able to send the team of people back to re-clean, it would have taken people approximately to minutes [redacted] sent me an email explaining that it took him hour to re-clean those areas by himselfWe charge $per person, per hour and we send teams of usually peopleTherefore, we charge $per hourThe team of people spent hours cleaning [redacted] ***’ home earlier that day which is $plus taxAccording to the above list of what a “Move-in” cleaning includes, 80% of the cleaning was accomplished to [redacted] ***’ satisfaction and 20% of the cleaning was notOf course, THE MAIDS’ goal is for our customers to be 100% satisfied with their cleaning, this is why we continue to back this service with our unconditional guaranteeIf a customer is not satisfied with any part of a cleaning, notify this office within hoursWe will cheerfully return and re-clean the area free of chargeUnfortunately, [redacted] felt as if he did not have time for a re-cleaning, so I decided to give him a $discount off of the cleaningThis is equivalent to a team of people working for minutes or a 33% discount off of $We are unable to absorb any additional discount

Complaint: ***
I am rejecting this response because:The proposed fee is not commensurate with the work that was/was not performed33% off is unacceptable when only 33% of the work that should have been properly performed was completed. The reason the complaint has expanded 'several weeks later' is because it took several weeks and the involvement of the Revdex.com for The Maids to finally respond to my written request for a list of the work that was supposed to be done at our house.As explained at the time of the incident the hour re-clean was rejected was because it would have negatively impacted the timing of our scheduled move-inAs it happened portions of our move were unable to happen as scheduled due to the Maids carelessness and ineptitudeFurthermore it shouldn't take visits in one day by two different cleaning crews to get the basics right. The Maids are being disingenuous by describing the work as 'anything but exceptional' - it was a very very far way from even being acceptableDespite their claims of good faith The Maids are attempting to charge us for work that was not performed
Regards,
*** ***

We at The Maids pride ourselves on providing a quality housecleaning service and feel very bad about your
experience with our companyWe will not provide excusesWhen you called our office, the person you spoke to tried to explain that we would send a team back to take care of your concernsUsing cellphones while on the job is prohibitedHowever, cellphones are provided to supervisors to call the office and at one time supervisors were in your homeIt is unfortunate that you would not allow us back to view and correct the problems as we requested

Complaint: ***
I am rejecting this response because:Although we requested from The Maids, in writing, an accounting of what work had been done in our house it has still not been providedWhat has been sent is a breakdown of what work should have been covered by the fee they are charging usThe listing only deepens our complaint, as they mention in their response it is a list of areas that should have been cleaned, it does not indicate all areas were cleaned and our experience with this particular cleaning crew is that these things were neglected or given only the most superficial of cleanings:In the kitchen the following areas were not adequately cleaned: Remove grease buiand food splatter (drawer and cabinet doors and handles were left greasy and not thoroughly cleaned) Damp wipe cabinet doors Damp wipe interior of cabinets and drawers (interiors of drawers and cabinets had hair, dirt, food, detritus) Hand wash floor (floor was not thoroughly cleaned, cursory cleaning left buiat perimeters of room) Upon request, clean inside of the refrigerator (fridge interior had dirt, food)Bathrooms Remove soap sm (soap sm present throughout upstairs bathroom shower) Mildew build-up, and water stains (mildew present throughout upstairs bathroom) Damp wipe interior of cabinets and drawers (interiors of drawers and medicine cabinet had hair, dirt, detritus) All Rooms Wash sills, door ledges, and baseboards (sills, door ledges, baseboards, and chair rails were left filthy and uncleaned) Remove cobwebs (cobwebs present in bedrooms, kitchen, living room, bathrooms) Clean inside of closets (all closet interiors were left uncleaned, dust, dirt, detritus)Windows Clean entry door window and one set of patio door windows (entry door windows were left uncleaned, house has no patio door windows) Clean window over kitchen sink (not cleaned thoroughly, required re-cleaning) Upon request, clean all other windows (windows were either not cleaned thoroughly or left uncleaned)The following four items on this list were things that we requested that they omit from their cleaningThis was discussed prior to the work commencing so for them to include it in their list of what we're being charged for is surprising: Vacuum and mop non-bathroom and kitchen floors Vacuum carpets - there are no carpets in the house Vacuum/wash stairs Vacuum inside of closetsFrom the remaining items on this list that were to be cleaned and leaving our house "sparkling (sic) and looking like new" http://www.maids.com/232/service-details.aspx?ID=according to their promise only of those areas were adequately cleanedFurthermore, as previously noted, the maids left the refrigerator open twiceTheir inability to adequately perform the work impacted our ability to move on the pre-arranged schedulePer my correspondence with the Maids representative they have admitted negligence. Additionally, through my correspondence with The Maids representative the head of the cleaning crew has misrepresented and outright fabricated conversations she had with my wife and me but has provided a litany of inconsistent excuses as to why different aspects of the work were not completed.It would be overly generous to describe the quality and standard of the cleaning done in our house as "poor"
Regards,
*** ***

I recently received a letter asking for more information regarding this complaint. Please see the attached “Cleaning Agreement" and credit card authorization form. Please let me know if you need any additional information.
Thank you,

I do apologize that [redacted] was not 100% satisfied with your "move-in" cleaning. We do work in teams of 4 people and have "[redacted]" GPS tracking systems on all of our company vehicles. According to the GPS tracking report on October 20,...

2015, the team arrived to [redacted] home at 10:32am and left at 12:18pm. That is a total of 106 minutes. At The Maids, we do have a 24 hour guarantee, whereas if you are not 100% satisfied with any aspects of your cleaning, and you contact us within 24 hours, then we would send someone back to re-clean the area free of charge. [redacted] did call us within 24 hours and spoke to an office manager. [redacted] main concern was that the inside of the refrigerator was not cleaned thoroughly. My office manager said that the refrigerator may need to be cleaned with a brush, and offered to send someone back to re-clean it. I apologize if there was a misunderstanding, but the office manager did not mean to indicate that [redacted] should clean it herself. She was only suggesting what might get the corners and crevices of the refrigerator more thoroughly clean, and offered to send a team back to do so. [redacted] refused the offer to have someone come back to re-clean. We would need to verify any complaints and attempt to clean the areas better before we would give any monetary refunds or credits. Although we have a 24 hour guarantee and it has been 1 week since we visited [redacted] home, in good faith, I still offer to send someone to her home to clean the kitchen appliances, counter tops, and mirrors which are the areas of complaint. We would need to perform this re-clean in a week's time or less. Thank you.

Business Response to a Complaint
cellpadding="0">

Complaint ID#:


[redacted]


Company Name:


The Maids


Company Contact:


[redacted]


Company Phone:


[redacted]


Company Email:


[redacted]


Person Who Sent the Complaint:


[redacted]


Staff Member:


[redacted]


Response:
[redacted] limited the cleaning team of 4 people to 1.5 hours, when the team needed at least 2 hours to complete the cleaning. We cannot guarantee a complete cleaning if we are given time restrictions. [redacted] signed a “Limited Time” cleaning agreement and credit card authorization form approving the credit card charges. These forms prove that [redacted] understood that there was no guarantee on limited cleanings. She called the next day to complain that she was not completely satisfied with the cleaning. She did not mention any damage done to her home. We offered to send the team back to complete the cleaning, but she would have to pay for the additional time. She refused the offer, contacted her credit card company, and charged back 50% of the total cleaning amount. She also filed a complaint to our national office in regards to the cleaning, and at no point did she report any damage done in her home. She continues to harass us via phone calls, and by giving us several negatives reviews across the web to the point where our national office had to block [redacted] from our Facebook page.
Sent on: 5/19/2014 12:50:28 PM

The Maids were hired by [redacted] and [redacted] to perform a “Move-in” cleaning for their new home. We were hired to clean 2 bedrooms, 2 bathrooms, living room, dining room, kitchen, den, stairs and hallways. A move-in...

cleaning includes: Kitchen • Remove grease build-up and food splatter • Clean sink • Clean appliance exteriors • Clean range top • Damp wipe cabinet doors • Damp wipe interior of cabinets and drawers • Clean counters • Hand wash floor • Upon request, clean inside of the refrigerator and oven Bathrooms • Remove soap sm, mildew build-up, and water stains • Clean sinks • Clean counters • Clean, disinfect toilets, tubs, showers • Damp wipe cabinet doors • Damp wipe interior of cabinets and drawers • Hand wash, disinfect floors All Rooms • Wash sills, door ledges, and baseboards • Remove cobwebs • Vacuum and mop floors • Vacuum carpets • Vacuum/wash stairs • Clean and vacuum inside of closets Windows • Clean entry door window and one set of patio door windows • Clean window over kitchen sink • Upon request, clean all other windows This is a list of 25 points or areas that should have been cleaned. [redacted] complained that 5 out of 25 areas were not completed to his satisfaction. Please note that my team supervisor did advise the customer and The Maids management that some windows could not be opened, and some baseboards and chair railing were cracked where they met the wall, so not all windows and railing could be cleaned completely. The supervisor did neglect to vacuum the inside of the cabinets and drawers before wiping them out which caused some food, dirt and residue to be left behind. The supervisor also mentioned that she closed the refrigerator door after completing the cleaning of the inside. She is not sure how the refrigerator door was found wide open. I offered to send the team back for a second re-cleaning, but [redacted] said he did not have time for a re-clean since the moving company was going to arrive shortly. If we were able to send the team of 4 people back to re-clean, it would have taken 4 people approximately 15 to 30 minutes. [redacted] sent me an email explaining that it took him 1 hour to re-clean those areas by himself. We charge $45 per person, per hour and we send teams of usually 4 people. Therefore, we charge $180 per hour. The team of 4 people spent 2 hours cleaning [redacted]’ home earlier that day which is $360 plus tax. According to the above list of what a “Move-in” cleaning includes, 80% of the cleaning was accomplished to [redacted]’ satisfaction and 20% of the cleaning was not. Of course, THE MAIDS’ goal is for our customers to be 100% satisfied with their cleaning, this is why we continue to back this service with our unconditional guarantee. If a customer is not satisfied with any part of a cleaning, notify this office within 24 hours. We will cheerfully return and re-clean the area free of charge. Unfortunately, [redacted] felt as if he did not have time for a re-cleaning, so I decided to give him a $120 discount off of the cleaning. This is equivalent to a team of 4 people working for 40 minutes or a 33% discount off of $360.00. We are unable to absorb any additional discount.

Review: The Maids did a horrible job cleaning my house. They charged $330 for 100 minutes of move-in cleaning, but they were only actually in my house cleaning for 85 minutes, between 10:40 and 12:05.

I asked that they focus only on the appliances, mirrors and counter-tops. After they left, I found grime, grease and dirt on the appliances and streaks on the mirrors. When I asked them why they left my appliances so dirty, one of their people told me that I should clean it myself using a brush.

I can provide pictures upon request.Desired Settlement: I would like a refund.

Business

Response:

I do apologize that [redacted] was not 100% satisfied with your "move-in" cleaning. We do work in teams of 4 people and have "[redacted]" GPS tracking systems on all of our company vehicles. According to the GPS tracking report on October 20, 2015, the team arrived to [redacted] home at 10:32am and left at 12:18pm. That is a total of 106 minutes. At The Maids, we do have a 24 hour guarantee, whereas if you are not 100% satisfied with any aspects of your cleaning, and you contact us within 24 hours, then we would send someone back to re-clean the area free of charge. [redacted] did call us within 24 hours and spoke to an office manager. [redacted] main concern was that the inside of the refrigerator was not cleaned thoroughly. My office manager said that the refrigerator may need to be cleaned with a brush, and offered to send someone back to re-clean it. I apologize if there was a misunderstanding, but the office manager did not mean to indicate that [redacted] should clean it herself. She was only suggesting what might get the corners and crevices of the refrigerator more thoroughly clean, and offered to send a team back to do so. [redacted] refused the offer to have someone come back to re-clean. We would need to verify any complaints and attempt to clean the areas better before we would give any monetary refunds or credits. Although we have a 24 hour guarantee and it has been 1 week since we visited [redacted] home, in good faith, I still offer to send someone to her home to clean the kitchen appliances, counter tops, and mirrors which are the areas of complaint. We would need to perform this re-clean in a week's time or less. Thank you.

Review: My wife and I recently bought a house. We hired The Maids of Union NJ to do basic cleaning in advance of our move-in. The service we contracted for is called "Move-In Cleaning". The Maids were hired to clean surfaces, cabinets, drawers, appliances, windows - a thorough cleaning that is described on their website as leaving "a house that sparkles and looks like new". [redacted]

A four-person team came to our property, multiple times, and left the house filthy. Surfaces were left dirty to the point that bits of food and dirt and hair were in the cabinets, drawers, fridge, medicine cabinet. The windows were not cleaned. The chair rail moldings were not cleaned. And twice they left the refrigerator doors open so that the interior temp of the fridge went up, in fact causing us to have to delay part of our move - which we paid a moving crew for. Additionally my wife and I were forced to complete the cleaning ourselves in order to not postpone the rest of our scheduled move.

The team leader for the cleaning crew has fabricated conversations in regards to the work that was performed. The representative from The Maids that I've been communicating with has admitted negligence on the part of the crew and has offered to reduce the price but has not responded to a request for an itemization of what work was done and what we're being charged for and has not been able to validate the charges.Desired Settlement: There needs to be an explanation of charges that is consistent with the work that was actually performed and the condition that the house was left in. The fee we are being billed needs to be adjusted so that it reflects the work that was actually completed.

Business

Response:

The Maids were hired by [redacted] and [redacted] to perform a “Move-in” cleaning for their new home. We were hired to clean 2 bedrooms, 2 bathrooms, living room, dining room, kitchen, den, stairs and hallways. A move-in cleaning includes: Kitchen • Remove grease build-up and food splatter • Clean sink • Clean appliance exteriors • Clean range top • Damp wipe cabinet doors • Damp wipe interior of cabinets and drawers • Clean counters • Hand wash floor • Upon request, clean inside of the refrigerator and oven Bathrooms • Remove soap sm, mildew build-up, and water stains • Clean sinks • Clean counters • Clean, disinfect toilets, tubs, showers • Damp wipe cabinet doors • Damp wipe interior of cabinets and drawers • Hand wash, disinfect floors All Rooms • Wash sills, door ledges, and baseboards • Remove cobwebs • Vacuum and mop floors • Vacuum carpets • Vacuum/wash stairs • Clean and vacuum inside of closets Windows • Clean entry door window and one set of patio door windows • Clean window over kitchen sink • Upon request, clean all other windows This is a list of 25 points or areas that should have been cleaned. [redacted] complained that 5 out of 25 areas were not completed to his satisfaction. Please note that my team supervisor did advise the customer and The Maids management that some windows could not be opened, and some baseboards and chair railing were cracked where they met the wall, so not all windows and railing could be cleaned completely. The supervisor did neglect to vacuum the inside of the cabinets and drawers before wiping them out which caused some food, dirt and residue to be left behind. The supervisor also mentioned that she closed the refrigerator door after completing the cleaning of the inside. She is not sure how the refrigerator door was found wide open. I offered to send the team back for a second re-cleaning, but [redacted] said he did not have time for a re-clean since the moving company was going to arrive shortly. If we were able to send the team of 4 people back to re-clean, it would have taken 4 people approximately 15 to 30 minutes. [redacted] sent me an email explaining that it took him 1 hour to re-clean those areas by himself. We charge $45 per person, per hour and we send teams of usually 4 people. Therefore, we charge $180 per hour. The team of 4 people spent 2 hours cleaning [redacted]’ home earlier that day which is $360 plus tax. According to the above list of what a “Move-in” cleaning includes, 80% of the cleaning was accomplished to [redacted]’ satisfaction and 20% of the cleaning was not. Of course, THE MAIDS’ goal is for our customers to be 100% satisfied with their cleaning, this is why we continue to back this service with our unconditional guarantee. If a customer is not satisfied with any part of a cleaning, notify this office within 24 hours. We will cheerfully return and re-clean the area free of charge. Unfortunately, [redacted] felt as if he did not have time for a re-cleaning, so I decided to give him a $120 discount off of the cleaning. This is equivalent to a team of 4 people working for 40 minutes or a 33% discount off of $360.00. We are unable to absorb any additional discount.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Although we requested from The Maids, in writing, an accounting of what work had been done in our house it has still not been provided. What has been sent is a breakdown of what work should have been covered by the fee they are charging us. The listing only deepens our complaint, as they mention in their response it is a list of 25 areas that should have been cleaned, it does not indicate all 25 areas were cleaned and our experience with this particular cleaning crew is that these things were neglected or given only the most superficial of cleanings:In the kitchen the following areas were not adequately cleaned: Remove grease build-up and food splatter (drawer and cabinet doors and handles were left greasy and not thoroughly cleaned) Damp wipe cabinet doors Damp wipe interior of cabinets and drawers (interiors of drawers and cabinets had hair, dirt, food, detritus) Hand wash floor (floor was not thoroughly cleaned, cursory cleaning left build-up at perimeters of room) Upon request, clean inside of the refrigerator (fridge interior had dirt, food)Bathrooms Remove soap sm (soap sm present throughout upstairs bathroom shower) Mildew build-up, and water stains (mildew present throughout upstairs bathroom) Damp wipe interior of cabinets and drawers (interiors of drawers and medicine cabinet had hair, dirt, detritus) All Rooms Wash sills, door ledges, and baseboards (sills, door ledges, baseboards, and chair rails were left filthy and uncleaned) Remove cobwebs (cobwebs present in bedrooms, kitchen, living room, bathrooms) Clean inside of closets (all closet interiors were left uncleaned, dust, dirt, detritus)Windows Clean entry door window and one set of patio door windows (entry door windows were left uncleaned, house has no patio door windows) Clean window over kitchen sink (not cleaned thoroughly, required re-cleaning) Upon request, clean all other windows (windows were either not cleaned thoroughly or left uncleaned)The following four items on this list were things that we requested that they omit from their cleaning. This was discussed prior to the work commencing so for them to include it in their list of what we're being charged for is surprising: Vacuum and mop non-bathroom and kitchen floors Vacuum carpets - there are no carpets in the house Vacuum/wash stairs Vacuum inside of closetsFrom the 21 remaining items on this list that were to be cleaned and leaving our house "sparkling (sic) and looking like new" http://www.maids.com/232/service-details.aspx?ID=7 according to their promise only 7 of those areas were adequately cleaned. Furthermore, as previously noted, the maids left the refrigerator open twice. Their inability to adequately perform the work impacted our ability to move on the pre-arranged schedule. Per my correspondence with the Maids representative they have admitted negligence. Additionally, through my correspondence with The Maids representative the head of the cleaning crew has misrepresented and outright fabricated conversations she had with my wife and me but has provided a litany of inconsistent excuses as to why different aspects of the work were not completed.It would be overly generous to describe the quality and standard of the cleaning done in our house as "poor".

Regards,

Business

Response:

Previously, [redacted] expressed dissatisfaction with The Maids house cleaning in regards to cabinets, drawers, refrigerator, windows, and wood moldings. Now, several weeks later, his list of complaints has expanded enormously. I apologize that the cleaning was anything but exceptional. For that reason, we stand behind our 24 hour guarantee, but [redacted] refused the offer of a free re-clean. Although our policy is to perform a free re-clean, and to not give monetary refunds, I did give [redacted] 33% off of the total price of his cleaning in good faith.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The proposed fee is not commensurate with the work that was/was not performed. 33% off is unacceptable when only 33% of the work that should have been properly performed was completed. The reason the complaint has expanded 'several weeks later' is because it took several weeks and the involvement of the Revdex.com for The Maids to finally respond to my written request for a list of the work that was supposed to be done at our house.As explained at the time of the incident the 24 hour re-clean was rejected was because it would have negatively impacted the timing of our scheduled move-in. As it happened portions of our move were unable to happen as scheduled due to the Maids carelessness and ineptitude. Furthermore it shouldn't take 3 visits in one day by two different cleaning crews to get the basics right. The Maids are being disingenuous by describing the work as 'anything but exceptional' - it was a very very far way from even being acceptable. Despite their claims of good faith The Maids are attempting to charge us for work that was not performed.

Regards,

Review: Hired the maids to clean a condo that I just purchased and was just able to move into. Upon returning after an hour of a crew of 4-5 cleaning members, for an 800sq ft space, I found nearly nothing done, and with 2 of them on cell phones. They all cleared out except the manager who either didn't, or pretended not to be able to speak english. When I pointed out any surface, counter, floor, cabints, I was old they were clean, but when I pointed out that it was dirty, she just wiped down that small area. Meanwhile I can see the rag marks where they wiped areas down. It covered about 15-30% of the surface areas. I can tell this easily since the rag marks were actually dirtier than the surface they were cleaning. After getting frustrated with the abla espanol no englisa, I just signed the paper to get them to leave. When calling the office where they were located, I explained my situation. They offered to come back and reclean, then I asked what was the point? They were here for an hour, and did nothing! I needed to move in immediately. At that point the offer for them to return was no longer available from the company. I was left to file a complaint with the CC company and the Revdex.com and reclean the entire unit myself.

I don't believe its good business practice to charge this amount per hour just so they can stand around and use cell phones.Desired Settlement: Refund of the full amount of $276.06.

Business

Response:

We at The Maids pride ourselves on providing a quality housecleaning service and feel very bad about your experience with our company. We will not provide excuses. When you called our office, the person you spoke to tried to explain that we would send a team back to take care of your concerns. Using cellphones while on the job is prohibited. However, cellphones are provided to supervisors to call the office and at one time 2 supervisors were in your home. It is unfortunate that you would not allow us back to view and correct the problems as we requested.