The Mail Room

Complaint: [redacted] I am rejecting this response because: You are saying that I need to have a leased car in my house hold in order to get a lease from this dealership and that it is in the small print of the ad wow lets make america great again and buy a toyota or any other in port from over sea Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Customer cancelled two extended contractsRefunds were processed and the customer was sent checks for $and $per the insurance companies cancellation calculation

Thank you for notifying us of the filed complaintWe are very sorry for the delayed response.Customer [redacted] joined our service on 3/31/20163:10amAs stated on the complaint ** [redacted] successfully made a purchase using his Credit Card, but was unable to make a phone call right away leading him to becoming unsatisfied and submitting a complaint with your organization, **[redacted] | wasn't able to use his credit right away as he opened the account during after business hoursOur - business hours are from 8am-3pmAfter business hours our new customers are asked to wait business hours for their accounts to become activated to start using the VIP service.Our records show that his account was activated on 3/31/2016, 10:30am and ** [redacted] started using his balance on 4/01/2016, 12:pmPlease note that we didn't receive any complaint regarding this matter from ** [redacted] prior to him submitting this complaint via the Revdex.comAs of 6/10/our records show that **[redacted] has been using the VIP service to stay connected with his friends and family back in Ethiopia; evenmore, his last connected call was on 6/3/1:25amTherefore, we believe this complaint could be dismissed as ** [redacted] is using his added credit.We have tried to make contact with **[redacted] regarding this matter on two occasions but haven't received a response from our customer yetI have personally contacted him and left a voicemail asking him to please contact me at his earliest convenience, -Please have no doubt that we will resolve this misunderstanding with our customer as soon as we get in contact with himShould you have any questions or concerns you can contact me at the information belowBest Regards,Ingrid A***VIP Support TeamOffice ###-###-#### Ext [redacted] - Fax ***

Customer signed three separate documents evidencing payment of $per month for months with 10,miles per year

It is very difficult to craft a compromise with anyone whose mindset is "I Demand.......".  In any event, it is my understanding that a family member has paid for re-shipment of the item to Ms [redacted], which has occurred.  Barring any unforeseen development, I would suspect that this will resolve the matter.

I am one of the owners of The Mail Room, Kingman, Az., and am in receipt of the complaint filed by Ms. [redacted].  I would like to take this opportunity to address the issues brought up by her in her complaint. The Mail Room is an Authorized Shipping Outlet for [redacted], and as such,...

constitutes the “shipper” in all transactions originated by us.  The customer cannot be the “shipper” unless he/she has an account with [redacted], in which event Ms [redacted] would be shipping under her own account number with her own shipper’s address. When she came in to our business on 10/21, she was required to fill out our standard form in her own handwriting setting forth the delivery address, the contents of the package, and any other desired options. (Respondent’s Exhibit #1).  The only notations on the form not in Ms [redacted]’s handwriting are notes at the bottom of the form regarding dimensions, weight, and insurance.  The package was picked up by [redacted] on the afternoon of 10/21 with the first attempt at delivery to the address of [redacted]. on 10/25.  No one was available. [redacted] then made a second attempt on 10/28, with the same result.  A third attempt was then made on 10/29 and no one was found to be available again.  At this point, [redacted] dispatched a post card to Ms [redacted] informing her to contact [redacted].  When they received no answer, her package was returned to us on 11/5, arriving in Kingman on 11/12. (Respondent’s Composite Exhibit #2)Within an hour of the package return to us on 11/12, we placed a call to Ms [redacted], who did not answer.  A message was left on voice mail informing her of the return.  No return call was received.  On 11/25 Ms [redacted] left a message on our voice mail.  That call was returned on 11/26, again resulted in a left message. Ms. [redacted] then returned that call a few minutes later speaking to one of  our owners.  She was informed of the circumstances surrounding the attempted delivery by [redacted], and consequently, if she desired a re-ship of the item, she would have to bear the cost of it.  The crux of Ms. [redacted]’s complaint seems to be that the item was returned to us as the shipper, and not to her.  Even if it were possible to somehow make Ms. [redacted] the shipper in this instance, here is what would have happened to her package.  The item could not bedelivered, after 3 attempts, to [redacted]. If she was the shipper, her “return” address would be [redacted].  Thus, the proverbial Catch 22.  With no viable address to return the item, [redacted] would, after ten days, dispatch the item to the central [redacted] office.  If no contact could be made, it would then be transferred to the [redacted], ** facility for disposition, usually an auction.  Fortunately, that did not occur in this case, and the item is safely stored on our premises. We are ready, willing, and able to personally return the item to Ms. [redacted], or her duly authorized representative, anytime during normal store hours.  We have fully discharged ourshipping obligations to Ms. [redacted] by properly placing her package in the hands of [redacted] to the address she specified.  We should not now be expected to pay the shipping costs for a second time for an item that could not be delivered through no fault of ours.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is an outrage and I'm not putting up with it, this is criminal all the way around and anybody with any common sense and integrity knows that. Nobody would agree to use their shipping company's address as the return address when you are sending it to yourself clear across the Country. There's too many things that could happen to delay getting there and who do they think they are conning everyone to get another $100.00 or more or whatever they think that they can get from me the second time for my Package ? The first time it cost me $118.39, they charged me $18.39 FOR A BOX TO SHIP IT IN THAT'S A RIP-OFF ALTOGETHER WHEN YOU CAN GET ONE UNDER $5.00.The Owner that responded lied about everything to do with it; I SAID THAT I REPEATEDLY SAID TO ALL THE PEOPLE IN THE SHIPPING ROOM " DO NOT USE YOUR ADDRESS AS THE RETURN ADDRESS BECAUSE IF THERE IS ANY PROBLEMS I DO NOT WANT IT RETURNED TO YOU." AND I ALSO TOLD THEM, " IF THERE'S ANY PROBLEMS CALL MY SON." AND I WROTE DOWN HIS PHONE NUMBER AND HE SAID THAT HE NEVER WAS CALLED, PERIOD. I NEVER GOT A POSTCARD, NOTHING BUT HARASSMENT CAUSING ME SEVERE ANGER. PERIOD.NOBODY EVER CALLED ME AFTER I CALLED AND GAVE THEM MY OWN PHONE NUMBER AND ASKED FOR [redacted] THE OWNER TO CALL ME BACK IMMEDIATELY. ALSO WITH [redacted] I REPEATEDLY ASKED THEIR CORPORATE OFFICE TO CALL ME IN E-MAILS BETWEEN US AT CUSTOMER SERVICE. AND I ASKED THEM TO CALL ME IMMEDIATELY. THEY HAVE AVOIDED ME AND REFUSED TO RESPOND TO ME IN ANY WAY, E-MAILS, COMPLAINTS AND REVIEWS. I AM WITHOUT A TV OVER THIS AND IT IS AN OUTRAGE WHAT I HAVE AND I AM GOING THROUGH.THOSE WERE MY INSTRUCTIONS AND THEIR RESPONSIBILITY TO NOTE IT ON MY PACKAGE WHICH THEY IMPLIED THEY DID. AND AT NO TIME DURING ALL OF THE TIME IT TOOK TO PACK MY PROPERTY THAT I SHIPPED TO MYSELF DID ANY OF THOSE 3 PEOPLE WORKING THERE SAY WE CAN'T USE YOUR RETURN ADDRESS BECAUSE YOU DON'T HAVE AN ACCOUNT WITH [redacted]. BY NOT TELLING ME THAT, THEY AGREED TO USE MY ADDRESS AS BOTH THE SENDER AND RECEIVER AND TO NOTE EVERYTHING ON MY PACKAGE THAT I SENT THAT I TOLD THEM TO DO ON IT. I TOLD THEM ALL OF THESE THINGS AT LEAST 3 TIMES WHILE THEY WERE PACKING MY THINGS THAT WERE TOO HEAVY TO DRIVE WITH IN MY CAR MOVING ACROSS COUNTRY.IT IS TOTALLY, COMPLETELY YOUR FAULT THAT MY PACKAGE WAS RETURNED TO YOU AND NOT KEPT AT THE [redacted] HERE WHERE I MOVED TO. I DEMAND THAT YOU PAY ALL COSTS TO RETURN IT TO ME, AT ONCE, IMMEDIATELY. THE PEOPLE THAT PACKED IT SHOULD PAY FOR IT BECAUSE THEY ARE THE ONES THAT ARE RESPONSIBLE FOR ALL OF THESE THINGS THAT I HAVE GONE THROUGH AND IT'S GOING TO STOP, PERIOD . .Regards,[redacted]