The Management Group

To Whom it May Concern,The Management Group regrets any moment our clients are unhappy with the business relationship or terms.TMG was not given the opportunity to review her account and situation before she submitted this complaintTheclient has since agreed to settle this matter outside of this forum and has found the outcome to be satisfactory.Sincerely,The Management Group, Inc[redacted] ***

The Management Group regrets any time a potential tenant has less than a positive experience.Applicants, years of age or older, must confirm they have read and understand the Rental Application Requirements & Criteria before submitting their application This document states that an additional deposit, equal to one month’s rent, will be due when sufficient rental reference(s) cannot be obtained.It was determined the daughter that was a previous TMG tenant ( [redacted] and her new roommate (**) did not income qualify [redacted] father submitted his application, was screened and the party now income qualified [redacted] paid the Deposit to Hold after phoning [redacted] to confirm this is what they wanted to do Our Relocation Consultants reiterated to [redacted] that the monies just paid were nonrefundableshould they change their mind.The next day [redacted] informed TMG that her father wished to withdraw his application to avoid forfeiting the $paid to hold theproperty I met with [redacted] and her mother shortly thereafter, explaining the $was not refundable at this juncture[redacted] admitted that [redacted] did not read the rental criteria [redacted] mother requested I refund the Deposit to Hold due to her daughter and roommate’s age and inexperience With the market as tight as it is, I let them know that we had since turned away another applicant for this property.As a gesture of customer service, understanding that [redacted] had been a previous tenant with her parents, I offered to reduce the additional deposit to half At first [redacted] considered the compromise but then declined I offered to give her a few hours to think things over and offered a second option to make payments on the additional deposit, as we wanted to retain theirbusiness [redacted] was emotional and said she was overwhelmed and just done.I apologized that we were unable to come to an agreement that both parties could be satisfied with.TMG wishes them luck in their future housing endeavors

TMG received the call as stated in the complaint on 09/03requesting a mofor 09/Our records indicate a return voicemail wasleft at 3:33pm on 09/The [redacted] Condominium MoandMove-out/Rental Registration Policy – 2013-states that all move-in’s must bescheduled at least days prior to the eventPayment for the mois to bereceived at the management office a minimum of hours prior to the move-in.The cost for the mois $ The policy also states that owners orresidents who perform a moor move-out without going through the stepsnoted in this policy will be fined an administrative fee of $for violationof the process immediately upon being reportedThe owner has been in communication with TMGstaff and has requested both fees be waivedTMG has provided this request tothe Board of Directors who will review the request at their next scheduledboard meetingThe owner will then be notified of the Board’s decision

The Community’s Rules and Regulations and Rules Enforcement Policy outline the steps that are taken in rule enforcement and requirements These rules were adopted and approved by the Community Board of Directors and compliance is enforced at the direction of the BoardThese documents have been providedPer the Enforcement Policy, an opportunity for a hearing was provided and was refusedThe Board determines the definition of “good condition” and a hearing would be the opportunity to discuss TMG has no authority to determine this, standards are set by the Board, not TMG The Oaks Homeowners’ Association has contracted with The Management Group, Incto manage the association business at the Board’s direction per Article Section Fof the CC&R’sPer Section of the Management Agreement, the Agent shall enforce the CC&R’s accordingly and at the direction of the Board of DirectorsThe owner may schedule an appointment to review this agreement during regular business hours at either our Vancouver or Portland office locations Under the state of Washington, HOA Managers are not required to have any licensing, however TMG does have a brokerage license and all residential managers are licensed appropriatelyIn addition, HOA Manager’s preserve professional designations

Complaint: [redacted] I am rejecting this response because:I was told by Serena that there were no other applicants when I appliedIf I had known there were any other applicants in, I would not have applied and paid $The fact that I was not even given adequate time to purchase a money order and get to your physical address is absolutely unreasonableFrom approval to arriving at your location was in less than ninety minutesI am a single mother with two small toddlers that I had to load into and out of the car, as wellI told your office I was on my wayAnd what about those who don't have the luxury of leaving work to run to your office? Yes, this is a demanding market but that does not give your company the right to make a profit off of applicantsIf I am not refunded my application fee, I WILL be contacting local news offices to report on the so called "fair process" your company uses to screen applicantsI am certain that I am not the only one who has fallen prey to your predatory practicesAdditionally, your other properties that you "happen" to have available, that you are so "graciously" offering to me, are all out of my price rangeThe unit I applied for was $825, all of your other two bedroom properties cost $or moreTalk about a bait and switchIn addition to contacting new stations, I will also be writing reviews on yelp and googleNot to mention ALL social media sitesDo the right thing, refund my money and prove that you are conscientious company you are claiming to be Sincerely, [redacted]

This tenant moved out and a Move Out Inspection was performed, comparing it to the Move In Inspection Our tenants are expected to return the property in the same condition they received it (less wear and tear) and we provide a helpful Cleaning List, as a guide Our focus is to make repairs and clean the property so that the future tenant can enjoy the home, charging the outgoing tenant what is fair and standard industry practice The last month’s prorated rent charge was just removed from this tenant’s account, but the other charges, including the fees associated with terminating their lease early, are warranted We have provided this tenant photos and details to support these amounts, but it appears we continue to have differing opinions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me; I would just like to know how our refund will be processed Sincerely, [redacted] ***