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The Management Trust - PMA Colorado Div

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The Management Trust - PMA Colorado Div Reviews (8)

If you are buying a place - DO NOT BUY FROM ASPEN HILLS IN COMMERCE CITY
Nobody wants to handle situations. They hide behind emails and when you repeatedly ask for a phone call, who a higher ranking person is that you can speak to or ask for communication they can't throw legal wording behind- they are silent. The neighborhood has gotten worse since they have come in. Look at the people trying to sell and get out of the neighborhood now that TMT has taken over to see if the story rings true. The only thing that gets kept up are the new buildings until they are purchased. Then - forget about it. Trash everywhere, fencing torn up, huge potholes, snow removal is a real issue. They always have a reason (even at 2 feet of snow) why someone can't come out. However, they advertise when selling the home that snow removal and recycling is included. The only recycling is the dirty diapers and foul smelling trach that lays everywhere. The parking is disgraceful and we had mailboxes that were broken into and it took several months for them to fix. However, when I saw how bad it was in other states with this group- I felt kind of lucky. Oh- when you ask to speak to a manger (like someone in charge- not in name only) then they ghost. If whomever is reading this would like to respond back with contact information to the person who is REALLY in charge - that would be great. The staff doesn't pick up the phone.

Good Afternoon, Thank you for forwarding the complaint In reading the details of the complaint, I understand the reasons of frustration shared by the complainant and was in immediate direct communication to the complainant The complainant received an apology and assurance that the points raised had been heard and measures were being put into place to ensure such issues would not arise in the future regarding improved means of communication both in terms of delivery and time The complainant seem satisfied with our communication.Please reach out directly to me with any other questions Thank you [redacted]

Dear Miss***,I am responding to the complaint ID *** received.Please note that after reading the complain, I conducted a meeting with both the Community Manager as well as the Escrow Specialist in the office. It is important to note the following;1) All escrow transactions are
conducted through a 3rd party company. When an owner in an association sells their home, the title company request all documents through this company to facilitate the sale of the property. All costs for such documents are stated and provided prior to ordering the documents2) Every fee that the management company charges an owner including the charges associated with an escrow transaction is an annexure of the management contract between the management company and the association called "Schedule A" as well as such annexure/schedule of costs is posted on the association web-portal which is accessible hours a day by every owner in the association. This ensures full transparency by the management company to the owners of the association of what charges will apply to owners and the association3) The complainant has stated that the fee of $is not reasonable for a piece of paper. Please note the fee is broken down as follows;$Status letter and inspection of the property prior to closing to ensure there are no open compliance/violations on the property. This inspection is conducted at the property$Record change fee is the fee charge to draft and record all the documents of change of ownershipIt is important to note that there were several telephone communications conducted between the Escrow Specialist, Community Manager and the Complainants between and 1.6.17. It is my understanding that once these calls had been conducted and process explained in greater detail that the Complainants understood the reasoning for such charges.Please contact me if you have any further questions on this matter.Thank you for your time.Sincerely,*** ***Division PresidentIt is also my understanding that such charges have been paid and closing of the property has occurred

We appreciate the feedback and communication from the Complainant. The Complainant is correct that there was an error in the ACH withdraw on the account. The Administration and Accounting team have had several meetings with Company Leadership and several discussions and
communication have been held with the Complainant to discuss the points of remedy. The Complainant will not have to wait for weeks to receive the refund or reversal of the amounts paid and will receive such funds within days from today. Further, the Complainant will not need to be responsible for any additional bank charge or fee as a result of this error on the part of The Management Company. Such bank fees will be paid for and covered by the Management Company. This information and remedy has been communicated to the Complainant. The Management Company is working to ensure this error does not occur again and apologizes for any frustration and inconvenience caused

November 9, To Whom It May Concern Further to the complaint received by *** ***, President of *** * ***, please find below a response from The Management Trust; The Claimant together with the entire Board of Directors have routine weekly
communication by the management company. Claimant has an email address that continuously rejects or deletes emails. The Manager has on several occasions requested the claimant not use this specific email address and to use another. Additionally, legal counsel has told board to have separate email accounts for board business and a .gov email cannot be used. As such, manager emails all of the board at their board email addresses. All communication goes to all board members. Management company does not make the decisions for the board, the board decide on all decisions and management company implements such. If the claimant is non respondent, the manager must rely on other board members for guidance and decisions. Contractually meetings are held annually. Manager has accommodated the board with additional meetings throughout year. If the Board do not feel they can work with the Manager, they are entitled to a new manager and must advise the company

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To Whom It May Concern, Further to the complaint received, I would like to respond as follows;The complainant is correct that the Title company involved with the closing of escrow did not forward the association the required closing documentation. In researching our records, we found the
following;1) On our in-house escrow department emailed the Title company informing them that our office received a check for the property in discussion, however, there was no deed or supporting document and our office was not able to process the check. No response was received from the Title company2) On 12.15.16, our office sent a further email to the company requesting the deed and asking them to re-issue the check as it was beyond the day period. Our office did not receive a response3) On 12.30.16, our office was in contact with another agent at the title company and our office was directed to the closing agent. Contact was attempted to be made with the closing agent. Our office did not receive a response4) On 2.1.17, our office finally received a voice mail from the closing agent, a return call was immediately placed and a voice mail left by our office followed by an email. Our office did not receive a response5) On 3.30.17, our office received a call from the complainant and the complainant was advised that the title company was not responding or co-operating. The complainant was advised at which point the complainant confirmed that he would contact the title company to research and investigate6) On 04.19.17, our office sent further communication to the title company and agent. Our office did not receive a response7) On 4.21.17, our office was working with another agent at the title company and the agent was asked if she could assist with the issue. This agent sent over the documentation (deed) but our office was informed that only the original agent could re-issue the check8) On our offices sent communication to the closing agents manager9) On 7.13.17, our office received notification that a new check was being sent to our office10) A welcome pack with all details regarding payment etcwas sent to the complainant on 8.18.1711) Late letter notification was sent on the following months requesting payments of dues12) On the complainant contacted our office requesting the waiving of any penalty for non-payment The complainant is then correct in his complaint regarding the process that followed. The complainant was advised that the management company could not make the decision to waive any fee and this was the associations decision, i.eBoard of Directors.Our office did contact and communicate with the Board/association and the Board/association rejected the request. The complainant was advised. The complainant then enquired about a payment plan and was advised to put the request in writing and to submit it to our company for processing. Our company and association has not received the request as of the time of submitting this response. Please note that as seen above, our company made numerous attempts with the title company to try and resolve the company and went above its duties to resolve this issue. The owner of a property has a duty to ensure the association has all the correct and updated details of the owner on file, this includes ensuring the title company attending to the closing of a property notifies the association with the correct information. The complainant has also been notified that the management company of the association will be changing as of December and will need to communicate with the Board and new management company as of 2018. Again and in conclusion, the management company is not in a position to change owners details without receiving the required closing documentation with the new owners details. Further, only the association through the Board of Directors is able to make a decision regarding the waiving of any fees. Please feel free to reach-out with any additional-questions Thank you and kind regards, Damon J*** Division President - The Management Trust

Good Afternoon, Thank you for forwarding the complaint.  In reading the details of the complaint, I understand the reasons of frustration shared by the complainant and was in immediate direct communication to the complainant.  The complainant received an apology and assurance that the...

points raised had been heard and measures were being put into place to ensure such issues would not arise in the future regarding improved means of communication both in terms of delivery and time.  The complainant seem satisfied with our communication.Please reach out directly to me with any other questions Thank you [redacted]

Complaint: [redacted]
I am rejecting this response because, I as a customer  can no longer work with the current Manager ([redacted]).  The statements that were made are untruths. I have received and have proof of past emails that were received from the company too my work email, but currently for some reason, the company feel the need not to currently communicate co-operate in that manner. I do and have responded to the companys via home email when I get a chance to open my home email.  I do not look at my home email as often as I would like, and this why I requested the company to email me via work.  But at this point, I have no desire to communicate with [redacted]. [redacted] has disregarded me as a board member(consumer) and I take that as disrespect.  She will have to be replaced in order for me to feel comfortable in my position and I do not feel this is a decision that should include the other board member, because this is about her treatment of me, as far a being a consumer. Attached are some past emails I have received from the company via my work email.
Sincerely,
[redacted]

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Address: 3091 S Jamaica Ct Ste 100, Aurora, Colorado, United States, 80014-2639

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