The Management Trust

I have had nothing but outstanding service from The Management Trust! Stacy Bis an awesome asset to our HOA AssociationThis company knows how to serve their customers!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me, however far from resolved or closed.We are very much looking forward to meeting with TMT's representative as well as our HOA board at the meeting where we hope that all parties will be represented in fairness and with careful attention Sincerely, [redacted] ***

Our office is responding to [redacted] complaint, Complaint ID [redacted] , filed with you on October 1, 2015, received in our office on October 1, The Management Trust Washington is an association management company, hired by the [redacted] to manage the accounting for the community Those tasks include billing and collection of regular, special, late, administrative and fine assessments by the homeowners association for each member owner of the Association within the communityThis complaint was read, the matter reviewed, and fully resolved on October 2, I personally reached out to Ms [redacted] by phone and by email By 2:p.ma resolution email and homeowner assessment account statement was emailed to Ms*** Her response indicated that the issue wasresolved and that she would remove the negative reivews that were posted the night before, presumably this includes the complaint filed with the Revdex.com.We believe this matter was handled extremely promptly, to the complainants full and complete satisfaction, on October 2, We trust that this response is sufficient to close the matter with the Revdex.com Please advise if there are any outstanding issues with this complaint

Complaint: [redacted] I am rejecting this response because:Too clarify facts:On or about the 1st week of April the Management Trust was contacted in an effort to resolve this bill.On April a representative of the Management Trust responded in writing, I responded the same day and expressed surprise in having a fine placed on my account in that I was unaware happenedI don't know what notice was given, what proof is/was available for any fine and per the Management Trust representative in writing the fine was supposed to have been removed the previous year but was notI also was surprised to find out a lien had been placed on the property but I am aware of no notification provided to me.On April a representative of the Management Trust finally contacted me and I'll quote their response "Well, I finally had a chance to review your account I am removing the fine for the lawn because that year the Board decided to remove all fines I thought we caught them all, so I apologize for thatIn addition, I can remove $of late fees That is all the way back to January I will also remove $in DEL fees if you make payment in full or agree to and complete a month payment plan You also have a Lien against your home now, so to have it released there is the $Lien Release fee With all of those adjustments (see ledger attached for specifics), the balance owing on your account would be $ I have provided a six month payment plan below for your reviewPayments must begin on May 1, and must be paid on time in order for the additional fees to be removed The fees will be removed and the lien will be released at the completion of the payment plan Let me know if I missed any payments and we can adjust the payment plan accordinglyIf you are amenable to this plan, I will prepare the paperwork for you.Thank you for your patience!"I agreed to the above arrangement and on May I was directed to contact the accounts receivable department of the Management Trust to make full paymentThis department new of no arrangement as stated above but after discussion decided the full amount was $which I paid in full May with a confirmation number and verification via my credit card statement.On May I notified the Management Trust representative on received this response "No worries It will take a few days for all of the credits to clear I will request they begin the process for removing the lien."On June I notified the Management Trust representative that I have not received any information verifying that my account was paid in full, that it was paid up to any specific date and that the lien had not been removedOn June the responded as follows "I hear what you are saying! My apologies! This was sent in weeks ago I will find out what is going on in accounting and have someone get back to you Thank you."On June I notified the Management Trust representative that no one had contacted me and nothing was done.On July I notified the Management Trust representative that no one had contacted me and nothing was done.On July I finally received the following response "It is my understanding that there has been some progress on this account Can you confirm you have heard from accounting? I believe the lien release has been filed as of last week, but am unsure of what other steps accounting may have confirmed with you.As you can see Management Trust responses have been long on words but very vague in factsThis matter has taken more than a few days as the Management Trust stated in their Revdex.com responseThey did not act in a timely manner and certainly didn't provide good customer service as they state they pride themselves in doingDo these facts sound like good customer service? Even with this response I still don't have any confirmation the lien has actually been removed, I have no information regarding my current account balance and I have no Idea when my next bill is dueI also have no accounting for the extra $I paid versus the amount they agreed to.This is why on July I contacted the Revdex.com and the Washington State Attorney Generals office to obtain assistance in resolving these simple questions Sincerely, [redacted]

Thank you for the opportunity to respond to this item Our complete response is attached and we are happy to hear from you again if there are additional concerns and questions.Regards, [redacted] , CMCA®, AMS® Executive Vice President The Management Trust Washington [redacted] [redacted] Kirkland WA [redacted] fax The Management Trust CDC AN EMPLOYEE OWNED COMPANY A DIVISION OF THE MANAGEMENT TRUST May 14, Revdex.com Station Drive, Ste DuPont, WA RE: Complaint ID [redacted] / [redacted] To Whom It May Concern: Our office is responding to [redacted] complaint, Complaint ID [redacted] , filed with you on April 14, 2015, received in our office on May 14, The Management Trust Washington is an association management company, hired by the [redacted] HOMEOWNERS ASSOCIATION to manage the affairs of the communityOne of those tasks includes billing and collection of regular, late, and fine assessments by the homeowners association for each member owner of the Association within the community [redacted] is the current TMT WA Community Association Manager assigned to this accountHer supervisor is [redacted] Previously, [redacted] was the assigned managerMs [redacted] no longer is employed by The Management TrustI have read the complaint as well as having reviewed the documentation in our systemMr [redacted] was first notified of the compliance issue regarding his home needing maintenance (painting) on August 28, through a courtesy notice (see attached)A second notification, a Compliance Notice, dated September 16, was directed to Mr [redacted] (see attached)This notification again notified Mr [redacted] that his property was out of compliance and in need of maintenanceOn October 14, 2014, Mr [redacted] was notified that a Fine Assessment had been placed on his account, per the Rules & Regulations of the [redacted] HOMEOWNERS ASSOCIATION (see attached)A Hearing Notice dated November 10, was generated and directed to Mr [redacted] (see attached)The unpaid Fine Assessments have incurred Late and Administrative Fee Assessments since the original Fine Assessment on October 14, Mr [redacted] contacted our office on February 5, to complain and was directed to the Association Manager and their assistantOn April 28, [redacted] returned a call from Mr [redacted] who requested to have the late fees removed due to his house going in Chapter 13, having multiple deaths in the family and just does not have the money to repaint his houseMs [redacted] told him the fine was assessed in October and that he had a time frame within which to dispute it and he should have responded thenMs [redacted] then directed him to email his request to [redacted] and she would have to discuss it with the board in the next couple of weeksIt was explained that the board makes the decision and not the management companyWe are happy to work with Mr [redacted] and the board regarding his requestIf he hasn’t already, Mr [redacted] should put his request in writing to [redacted] at [redacted] @managementtrust.comSince the decision is not ours to make, we trust that this response is sufficient to close the matter with the Revdex.comSincerely, [redacted] , CMCA®, AMS® Executive Vice President ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted] I am rejecting this response because:This matter is still not resolvedI reviewed your letter with my wifeThe problem with your math is that you are just applying our regular ACH withdrawal to all chargesAlso, there was no charge on our account for the drainpipe, which is what the -payment was forIt's not clear on your statement when you allege the delinquency began, hence the late feeThe parking charge didn't even show up as owed until the beginning of January, so your applying a "late fee" to our regular assessment charge for "not being paid off"This is really sloppy and terrible book keeping Sincerely, [redacted]

I just tried to submit a "testimonial" to the Trust Management websiteand for some reason my "1" star testimonial was not added Not that it surprised me in that I feel this company lacks integrity and professionalism to include: - Poor service - Lack of follow through - Unprofessional and condescending - No accountability - Unorganized - Consistent accounting errors I've reached out to several of my neighbors and it turns out I'm not the only one who has had a terrible experience It makes me question if our Homeowner's Dues are being properly managed if they can't get simple assessment billing accurate Not to mention, they can't seem to find the document I mailed with all of my account information I sent to set up an auto-deductOne more thing, they deliberately make it impossible to speak with a manager There is certainly something very disturbing regarding how they do business

February 6, Revdex.com Station Drive, Ste DuPont, WA RE: Complaint ID [redacted] / [redacted] , [redacted] To Whom It May Concern: Our office is responding to Mr [redacted] ’s complaint, Complaint ID [redacted] , filed with The Better Business Bureau on February 2, and received by our office on February 5, We have reviewed Mr [redacted] ’s complaint and assessment account A late notice was generated for the account on January 17, to inform him that a balance was owing on the account in the amount of $ A copy of the notice is attached The balance was the result of a January 1, parking assessment of $ The total balance was reduced by a credit from an August 15, payment in the amount of $ A late fee assessment of $and an administrative fee assessment of $12, both on January 10, resulted in the $balance owed We thank Mr [redacted] for promptly remitting payment of $which posted on January 25, Mr [redacted] refers to a $charge which we understand to be a third-party payment convenience charge for his electornic payment of $on January 25, The balance owing as of today’s date is $496, the amount of the February regular monthly assessment A copy of Mr [redacted] ’s assessment statement is attached We appreciate that Mr [redacted] responded so quickly and apologize that we did not follow up with him regarding his account as we promised we would Our employee owners are held accountable to our Customer Bill of Rights (attached) We did not meet our own expectations and failed to provide Mr [redacted] with the customer experience we aspire to We pledge to do better and appreciate your patience We trust that this explanation resolves the issue and that the complaint with the Revdex.com will be closed If we can be of further assistance, please do not hesitate to contact us My direct number is [redacted] Sincerely, John M***, CMCA®, AMS® Division President

Complaint: [redacted] I am rejecting this response because: TMT did NOT respond to my complaintI called and asked to speak to a manager directly, he was unaware of any Revdex.com disputeWe have NOT been granted any kind of hearing, we have repeatedly requested to be a part of TMT and the HOA Board's discussions regarding OUR account- I was told by the manager today that he would inquire with the HOA Board if this was possible, but it is highly irregular, and we the homeowners do not have the right to attend this meetingHe simply stated that we will be informed of the board's decision at the regularly scheduled board meeting on JulyWe were invited to attend, as all homeowners are invited are to attend, not because our specific account information would be discussedWe were simply invited to attend as bystanders, not being granted any kind of hearingTo my knowledge TMT has NOT yet provided the HOA with our information as they requested weeks ago, that was confirmed when I spoke to the manager todayHe said it will be provided, but it has NOT yet been as of yetI also requested copies of all documentation regarding our accountI was informed that it will be provided, it has not been yetSituation NOT resolvedSituation very much still active Sincerely, [redacted]

My name is [redacted] and I am the owner of [redacted] **. During or property visit last Wednesday, we noticed a major leak in a pipe that runs right by the stairs going up to the second floor so we contacted Las Vegas water authority however the Valve cover states "irrigation" therefore water authorities forwarded us to HOA. Since I was going to contacted HOA regarding the Window Awning damage that requires fixing, I figure I will also let them know regarding the leak. 1st call (9:00 am)- I was transferred to a voice mail box of Heidi ( Not sure if I have the name right ). I left a voice mail asking them to call me back. I noticed the water leak is a pretty good size and should be considered an emergency so I decided to call back shortly after 2nd call ( 9:15 AM) - I asked to speak with someone when the receptienist answered regarding the emergent nature of the call. I spoke with who I believe was Heidi. I informed her of the leak and the Awning issue and

You can not get a response from Management Trust or a resolution to multiple problems which they are hire to deal with by our HOAThey have yet to respond to our issues over water bill reimbursement, noisy neighbors running a business out of their driveway, parking on sidewalk, leaving broken-down cars parked on the street, littering, parking in our driveway is in direct violation of HOA rulesThere is also unacceptable work by contractorsSent pictures the beginning of in may and again in July of bad work and work we would not except- Have not once heard back from Management Trust about it after multiple emails, calls and textsOur renter moved out because of continual, multiple issues with vulgar, loud, noisy, neighbors, neighbors running a business repairing loud ,noisy street racing carsThey also smoked drugs in their unit and made our unit stink and Management Trust did not even lift a finger to deal with itThe HOA still owes several homeowners and renters reimb

years ago I bought a house in Happy Valley, subject to an HOA managed by this companyFor the past year I served on the HOA Board for a year termDuring this year the manager responsible for our HOA changed to Jason GJason has done a great job at being responsive to our HOA's issues and working with our boardHe responds quickly to communications and jumps right in to figure out what the issues areIf a resolution is needed, he gets it done professionally and quicklyEven though he has been in this position for a relatively short time he has addressed several longer-term issues that needed resolutionKeep up the good work, JasonThanks for what you do for us

The Management Trust has lacked on updating the HOA homeownerThe sellers are still listed as the owners of the homeI purchased the home several months agoI brought this to their attention and they have not updated the informationFurthermore, they have failed to update me on the status of the HOAIn addition, there is no contact information on the HOA for when I moved hereHow am I suppose to know what is correct and incorrect while living in the community? Do I find out when I get a fee/fine? I am an individual that prefers to resolve and reduce issues in my life

I issued a stop payment on a check because of a change in payment address after speaking with an online bankerI use automatic payments and was unable to change the information in time before the bank sent out the checkI was charged a non-sufficient fund fee although it was clearly not a non sufficient fund issueI just spoke with my bank and they said the company should have known it was a stop paymentThe check was re-issued to the new payment address as soon as it could be sent by the bankI was also charged a maintenance fee in addition to the set monthly feeI called to ask about this and was not given detailed information to explain the chargesI was also fined during the winter months (December and January) for a summer month issueI had sent the management company an email explaining the situationI had also emailed the company of the product that I was using and continued to follwith themThe issue was in the process of being taken care ofIn my opinion this

In August I contacted CDC Management about damage done to my skylight via a roofing company contracted by CDC ManagementIn addition to the damage done to the skylight, waste was left in the skylight shaft, and two window screens were damagedFrom August until now, I have repeatedly contacted CDC and get these issues addressedIt is nearly impossible to get the manager, Krystle K*** on the phoneAs for emails, she rarely responds, and when she does it's to inform me the issue is still not resolvedAt this point, one screen has been removed, but not replacedThere has been no work done on the skylight, or the skylight shaft

Tina from Tehaleh has been exceptional in engaging the community and planning events for everyone to enjoyI'm having a ton of fun living here with all the perks the management trust offersI even get a weekly email about what is going on around town and fun things to do!

I currently have a past due account with my HOA *** *** ** *** WA I tried to work out a payment arrangement directly with the HOA but they stated that my account was seriously past due from recurring monthly late charges that they would not accept any payment arrangements They then sent my account to collections and the collection company only contacted me via telephone I never received a bill in the mail from the collection company I then tried to pay the collection company under an installment agreement of my own but they said the account was turned over to the courts Since then my HOA has stopped taking my monthly regular payments via ACH payment and will not take payments over the phone or online from a credit/debit card They insist that I send a check or money order for my monthly payment I have also stopped receiving monthly invoices from my HOA

The property management and HOA refuse to enforce rulesMy previous neighbors violated rules up until days before they moved outMy new neighbors are currently violating the noise regulation and the management property office refuses to enforce itThey have advised me to contact the Beaverton Police Department when they can handle the situation themselvesWhy are there HOA regulations if no one is going to enforce them? Why doesn't the president and vice-president of the HOA live on property and why don't they conduct visits to the property since they don't live on property? I shouldn't have to call the police when the management company should do their jobs

My name is *** *** and I am the owner of *** *** ** * *** *** *** **During or property visit last Wednesday, we noticed a major leak in a pipe that runs right by the stairs going up to the second floor so we contacted Las Vegas water authority however the Valve cover states "irrigation" therefore water authorities forwarded us to HOASince I was going to contacted HOA regarding the Window Awning damage that requires fixing, I figure I will also let them know regarding the leak
1st call (9:am)- I was transferred to a voice mail box of Heidi ( Not sure if I have the name right )I left a voice mail asking them to call me backI noticed the water leak is a pretty good size and should be considered an emergency so I decided to call back shortly after
2nd call ( 9:AM) - I asked to speak with someone when the receptienist answered regarding the emergent nature of the callI spoke with who I believe was HeidiI informed her of the leak and the Awning issue and

I have owned a home for years in a subdivision in Oregon The management trust has been nothing but problems They never respond to requests, they change ordinances without asking the homebuyers They also raise rates without giving the homebuyers the chance to vote on it I also will just let you know that their care of the common area property is sub-par then when we sell they make us pay an increase of $to transfer the account and get a pay off quote I have been looking into other homes with HOA's and nothing compares to this company I cant wait for the homeowners to take this back from them they are just making money off of innocent people