The Mansion Apartments

The Mansion Manager< [redacted] >Apr (day ago)tome Hi [redacted] ! I wanted to let you know that Mr [redacted] called us on Thursday letting us know his bank had not refunded the money, I called our accountant and he was overnighted a checkI spoke to him today and he confirmed he has received the money Krista Steenrod | Community Manager The Mansion Apartments | Lee's Summit Road l Independence, Missouri O: | F: 816.478.2178| [redacted] www.themansionapartments.comProudly managed by Greystar®

The Mansion Manager< [redacted] >8:PM (hours ago)tomeHello [redacted] , thank you for speaking with me and I apologize for the delayed response [redacted] had paid his last month pro rate to the Mansion Apartments on 2/1/16, somehow there was a bank error that occurred with our check scanning system and a full month was deducted from his account plus his pro rateMr [redacted] brought this to our attention and we immediately looked into thisWe were showing on our end that the pro rate was the only amount deducted from his accountWe asked Mr [redacted] to bring us something from his bank so we could see what they were showing on their endMr [redacted] brought in a statement showing that we had in fact deducted the pro rate that was owed plus a full months rent, we immediately contacted our accountant and our bank trying to find out what had happened and how we can refund his moneyWe have spoke to Mr [redacted] several times and assured him we would refund what was owed to himWe advised Mr [redacted] to stop the dispute with his bank so that we could cut a check directly to him, he refused to stop the disputeWe have tried keeping in touch with Mr [redacted] and have not been able to reach him to assure his money was refunded Krista Steenrod | Community Manager The Mansion Apartments | Lee's Summit Road l Independence, Missouri O: | F: 816.478.2178| [redacted] www.themansionapartments.com

The Mansion Manager<[redacted]>Apr 4 (1 day ago)tome Hi [redacted]! I wanted to let you know that Mr. [redacted] called us on Thursday letting us know his bank had not refunded the money, I called our accountant and he was overnighted a check. I spoke to him today and he confirmed he has received the money.   Krista Steenrod | Community Manager The Mansion Apartments | 2905 Lee's Summit Road l Independence, Missouri 64055 O: 816.478.2100  | F: 816.478.2178|  [redacted]www.themansionapartments.comProudly managed by Greystar®

The Mansion Manager<[redacted]>8:29 PM (12 hours ago)tomeHello [redacted], thank you for speaking with me and I apologize for the delayed response. [redacted] had paid his last month pro rate to the Mansion Apartments on 2/1/16, somehow there was a bank error that...

occurred with our check scanning system and a full month was deducted from his account plus his pro rate. Mr. [redacted] brought this to our attention and we immediately looked into this. We were showing on our end that the pro rate was the only amount deducted from his account. We asked Mr. [redacted] to bring us something from his bank so we could see what they were showing on their end. Mr. [redacted] brought in a statement showing that we had in fact deducted the pro rate that was owed plus a full months rent, we immediately contacted our accountant and our bank trying to find out what had happened and how we can refund his money. We have spoke to Mr. [redacted] several times and assured him we would refund what was owed to him. We advised Mr. [redacted] to stop the dispute with his bank so that we could cut a check directly to him, he refused to stop the dispute. We have tried keeping in touch with Mr. [redacted] and have not been able to reach him to assure his money was refunded.   Krista Steenrod | Community Manager The Mansion Apartments | 2905 Lee's Summit Road l Independence, Missouri 64055 O: 816.478.2100  | F: 816.478.2178|  [redacted]www.themansionapartments.com