[redacted] has already requested an invoice and it was sent via email.We can send one in the regular mailIt will look the same as the one that was emailed to herWe will also email the recording to her via emailThe concern I have is that I tried to reach out by phone to discuss the issue and [redacted] did not return my callI am still willing to have a discussion to determine the misunderstanding
After diagnosing repair and quoting the price the customer agreed and it was completed in one tripI see from noted taken from her phone call after the repair that she believed that the repair was the service charge of $+parts We listened to the recorded phone call that she made to us at the time of scheduling and it was clearly stated a couple different ways of how we are a flat rate companyThis recording is available to the Revdex.com or the customer to verify that our script is clear and concise about our processesThis price that was quoted is an industry standard and very competitive and we came to her home on the next business dayAs a company that has been around since with a desire to provide excellent service to every customer, we would be willing to help with the possibility of sticker shock and discount the repair by removing any warranty that comes with each repair that is completedAs the General Manager I am always available to overcome misunderstandings like thisI can be reach directly at ###-###-####
[redacted] [redacted] *** [redacted] ***Dear ***, I am sorry that you were not satisfied with your repair on September 11, 2015.We were very surprised that you complained to the Revdex.com without contacting us firstOur rates were quoted to you over the phone prior to you making the appointment and you even asked the details of our charges(Please see attached recording.) Had you called us before making your complaint, we may have been able to explain our charges to your satisfactionYou approved the repair and signed the invoice when we were finishedUnfortunately, there is over an hour of labor to get a technician to your door and then he spent almost and hour repairing your washerSince the charges are appropriate, we really can’t identify the misunderstandingWe clearly did not charge you the service call on top of the repair rate and we even gave you a $discount off the book rate.We have been in business since and have served over 15,customers a year using similar ratesOur rates are designed to be fair and equitable, allowing us to provide excellent service to our customers while remaining profitableIn order to stay in business, we charge enough to cover our cost of doing business and a 10% profit of which we pay our 50% taxes.Please follow up and let us know what errors we may have made so we can correct them Thanks again for your business and I am truly sorry if your experience with us was stressful
I spoke with the customer and our technician and concluded that we weren't thorough enough in our diagnosisI was grateful that the customer figured out the issue before buying a new dryerI informed the customer that we aim for excellence in our service and that we will be sending his service charge money back to himMy only regret was that I forgot to remind the customer that we are available at anytime to discuss any issues and that there is no need to go directly to the Revdex.com for interventionWe have been around since and are committed to our customers
As general manager I made a phone call to [redacted] and had great conversation about what it takes to run a small business as I also found out that he has his own business too. I apologized to him about how he felt that he was being taken advantage of by Action Appliance. We agreed that there are... many reasons why or why you shouldn't repair an appliance and that age is one factor of many. I explained that our goal is to give excellent service and that if a customer wants to have a repair done and if parts need to be ordered, that we try to get them shipped the same day for fast turn around. Once a part is ordered if a cancellation request comes in we as a company cannot get reimbursed for the shipping and time and paperwork needed to complete to get credit on the part being canceled. I also explained to [redacted] that I was given a message to call him back because he was not satisfied with the company policy of a restocking fee of $50. It was my intention to speak with him and seek satisfaction on his part. Our company was out on Monday 11/6/17 and he called at the end of the day and spoke with an office member and was told that I would follow up with him when I was back in the office. We spoke today the 11/8/17 and we agreed on many things and I also waived the $50 restocking fee. [redacted] said he was satisfied at that time.
Complaint: [redacted] I am rejecting this response because: The wotk I was told would be done was not done and there is still issues with the refrigerator In fact, Bill, the technician said he was not even told about this issue and did not have any valve parts He put the ice make back after using a heater but the ice maker is still not working right As stated, when you sent him out to fix it, it got worse I then called on an emergency, the thing started making all kinds of noise and my call was never returned, I called several more times over the course of days before I was finally able to talk to Doug again who is supposed to be in charge The original tech that broke the part on the stove issue has also not been resolved I did find the part that flew out when he broke the latch Also, the repair of this which also affects the fan still remains undone I also suffered thousands of dollars of damage from the leak the original tech make pulling out the washer hose and not putting it back or even telling me he pulled it out As of this time, this issue remains unresolved and what has been done is sorely inefficient and deficient I was told this would be resolved, but, apparently, you have decided to just put me off.You leave me no choice but to report your total failure to take of the total incompetence and damage your people caused and to take lawful actions I did notify you and you did nothing It took several subsequent calls before you even responded Even when I have tried to talk to you throughout this process, you fail to return my calls and I have to call and call before I can get you back and I do not get return calls I told the tech to make sure he talked to you about the valve issue and to have you call me as he had no idea about it and said Doug never told him anything about itSo, nothing happened with the valve so that was all a bunch of bull you fed me.At this point, the replaced ice maker is still not working right and the stove is in the broken state your technician left it inI am also left with a lot of work of the water leak caused by your technician and will be getting quotes from disaster company and will contact you through the courts since you do not want to talk care of your responsibility in other ways You can't even fix the ice maker you put in that never really worked rightIt is really bad that you never told the technician about valve and that he told you about what I said or didn't for all I know Either way, it wasn't done and my request to have you call me back never got done.You have failed to take care of your responsibility and have had total disregard for the damage your people have caused me I am going to write a letter to the licensing department/consumer protection division in CT as I have given you ample time to address issues and you have failed to do even one thing properly Sincerely, [redacted]
Dear Revdex.com and [redacted] , I'm sorry to hear your having trouble with your appliances since we were out lastI would like to urge you in the future to reach out to us directly instead of the Revdex.com, we have a full office staff ready to handle any customer service matters that may arise Based on the time frames in our records we were ten months ago and did not receive any phone calls from you and did find an email response from one of our surveys that we sent to youUnfortunately, you only shared your dissatisfaction of the repair with out any specific requests and it was sent seven months after the repair was done Our goal is to always give excellent service to our customers and take care of any mistakes or inconveniences that we may have causedThe challenge with this service call is that our records don't mention any of the issues that you have described and due to the length of time that has passed, I unable to count on the memory of the technician as he has completed hundreds of service calls since I reached out to you by phone after seeing the Revdex.com complaint and as you shared life can get hectic and sometimes we put necessary tasks aside which can lead to a difficult situation like this oneI know you mentioned that you may have called the wrong company a few times and left messages and I'm glad we were able to finally connect by phone As you agreed by phone, we sent a technician out free of charge on 8/28/to determine that you need a water valve for the icemakerIn regards to the range as was stated on your invoice ten months ago, the model number is missing and due to the age of the appliance, parts may not be availableAs for the comments about water leaking, I'm sorry to hear that this may have occurred and the best course of action when something like this happens should always be a prompt phone call to report the issueIn an effort to help we would be willing to offer you a discount on additional repairs and we will reach out to you by phone today
Complaint: ***
I am rejecting this response because: I want a hard copy of the invoice indicating charges incurred, also a transcript of the phone conversation referred to in their response
Sincerely,*** ***
I called and left a message in regards to following up with the refrigerator repairPlease call me if you would like to discuss moving forward with getting a price and time frame availableThank you
After diagnosing repair and quoting the price the customer agreed and it was completed in one trip. I see from noted taken from her phone call after the repair that she believed that the repair was the service charge of $119.95 +parts. We listened to the recorded phone call that she made to us...
at the time of scheduling and it was clearly stated a couple different ways of how we are a flat rate company. This recording is available to the Revdex.com or the customer to verify that our script is clear and concise about our processes. This price that was quoted is an industry standard and very competitive and we came to her home on the next business day. As a company that has been around since 1961 with a desire to provide excellent service to every customer, we would be willing to help with the possibility of sticker shock and discount the repair by removing any warranty that comes with each repair that is completed. As the General Manager I am always available to overcome misunderstandings like this. I can be reach directly at ###-###-####
Dear Revdex.com and [redacted], I'm sorry to hear your having trouble with your appliances since we were out last. I would like to urge you in the future to reach out to us directly instead of the Revdex.com, we have a full office staff ready to handle any customer service matters that may arise....
Based on the time frames in our records we were ten months ago and did not receive any phone calls from you and did find an email response from one of our surveys that we sent to you. Unfortunately, you only shared your dissatisfaction of the repair with out any specific requests and it was sent seven months after the repair was done. Our goal is to always give excellent service to our customers and take care of any mistakes or inconveniences that we may have caused. The challenge with this service call is that our records don't mention any of the issues that you have described and due to the length of time that has passed, I unable to count on the memory of the technician as he has completed hundreds of service calls since. I reached out to you by phone after seeing the Revdex.com complaint and as you shared life can get hectic and sometimes we put necessary tasks aside which can lead to a difficult situation like this one. I know you mentioned that you may have called the wrong company a few times and left messages and I'm glad we were able to finally connect by phone. As you agreed by phone, we sent a technician out free of charge on 8/28/17 to determine that you need a water valve for the icemaker. In regards to the range as was stated on your invoice ten months ago, the model number is missing and due to the age of the appliance, parts may not be available. As for the comments about water leaking, I'm sorry to hear that this may have occurred and the best course of action when something like this happens should always be a prompt phone call to report the issue. In an effort to help we would be willing to offer you a discount on additional repairs and we will reach out to you by phone today.
As general manager I made a phone call to [redacted] and had great conversation about what it takes to run a small business as I also found out that he has his own business too. I apologized to him about how he felt that he was being taken advantage of by Action Appliance. We agreed that there are...
many reasons why or why you shouldn't repair an appliance and that age is one factor of many. I explained that our goal is to give excellent service and that if a customer wants to have a repair done and if parts need to be ordered, that we try to get them shipped the same day for fast turn around. Once a part is ordered if a cancellation request comes in we as a company cannot get reimbursed for the shipping and time and paperwork needed to complete to get credit on the part being canceled. I also explained to [redacted] that I was given a message to call him back because he was not satisfied with the company policy of a restocking fee of $50. It was my intention to speak with him and seek satisfaction on his part. Our company was out on Monday 11/6/17 and he called at the end of the day and spoke with an office member and was told that I would follow up with him when I was back in the office. We spoke today the 11/8/17 and we agreed on many things and I also waived the $50 restocking fee. [redacted] said he was satisfied at that time.
I spoke with the customer and our technician and concluded that we weren't thorough enough in our diagnosis. I was grateful that the customer figured out the issue before buying a new dryer. I informed the customer that we aim for excellence in our service and that we will be sending his...
service charge money back to him. My only regret was that I forgot to remind the customer that we are available at anytime to discuss any issues and that there is no need to go directly to the Revdex.com for intervention. We have been around since 1961 and are committed to our customers.
[redacted] has already requested an invoice and it was sent via email.We can send one in the regular mail. It will look the same as the one that was emailed to her. We will also email the recording to her via email. The concern I have is that I tried to reach out by phone to discuss the issue and [redacted] did not return my call. I am still willing to have a discussion to determine the misunderstanding.
Complaint: [redacted]
I am rejecting this response because: The wotk I was told would be done was not done and there is still issues with the refrigerator. In fact, Bill, the technician said he was not even told about this issue and did not have any valve parts. He put the ice make back after using a heater but the ice maker is still not working right. As stated, when you sent him out to fix it, it got worse. I then called on an emergency, the thing started making all kinds of noise and my call was never returned, I called several more times over the course of 10 days before I was finally able to talk to Doug again who is supposed to be in charge. The original tech that broke the part on the stove issue has also not been resolved. I did find the part that flew out when he broke the latch. Also, the repair of this which also affects the fan still remains undone. I also suffered thousands of dollars of damage from the leak the original tech make pulling out the washer hose and not putting it back or even telling me he pulled it out. As of this time, this issue remains unresolved and what has been done is sorely inefficient and deficient. I was told this would be resolved, but, apparently, you have decided to just put me off.You leave me no choice but to report your total failure to take of the total incompetence and damage your people caused and to take lawful actions. I did notify you and you did nothing. It took several subsequent calls before you even responded. Even when I have tried to talk to you throughout this process, you fail to return my calls and I have to call and call before I can get you back and I do not get return calls. I told the tech to make sure he talked to you about the valve issue and to have you call me as he had no idea about it and said Doug never told him anything about it. So, nothing happened with the valve so that was all a bunch of bull you fed me.At this point, the replaced ice maker is still not working right and the stove is in the broken state your technician left it in. I am also left with a lot of work of the water leak caused by your technician and will be getting quotes from disaster company and will contact you through the courts since you do not want to talk care of your responsibility in other ways. You can't even fix the ice maker you put in that never really worked right. It is really bad that you never told the technician about valve and that he told you about what I said or didn't for all I know. Either way, it wasn't done and my request to have you call me back never got done.You have failed to take care of your responsibility and have had total disregard for the damage your people have caused me. I am going to write a letter to the licensing department/consumer protection division in CT as I have given you ample time to address issues and you have failed to do even one thing properly.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted], I am sorry that you were not satisfied with your repair on
September 11, 2015.We were very surprised that you complained to the Revdex.com
without contacting us first. Our rates were quoted to you over the phone prior
to you making...
the appointment and you even asked the details of our charges. (Please
see attached recording.) Had you called us before making your complaint, we may
have been able to explain our charges to your satisfaction. You approved the
repair and signed the invoice when we were finished. Unfortunately, there is
over an hour of labor to get a technician to your door and then he spent almost
and hour repairing your washer. Since the charges are appropriate, we really can’t
identify the misunderstanding. We clearly did not charge you the service call on
top of the repair rate and we even gave you a $25 discount off the book rate.We have been in business since 1961 and have served over
15,000 customers a year using similar rates. Our rates are designed to be fair
and equitable, allowing us to provide excellent service to our customers while remaining
profitable. In order to stay in business, we charge enough to cover our cost of
doing business and a 10% profit of which we pay our 50% taxes.Please follow up and let us know what errors we may have
made so we can correct them. Thanks
again for your business and I am truly sorry if your experience with us was stressful.
Complaint: [redacted]
I am rejecting this response because: It was my understanding that the $99.00 service charge would be applied to my repair. I feel that over $227.00 to drain my washer (which I helped the technician do) plus pull some fibers from my filter is excessive. NO parts were used and the technician was here less than an hour. I didn't confront the technician because I felt that I would't get the problem solved by talking to him. I also felt that it would be useless confronting the company. Needless to say I will NEVER use this company again. I used them in the first place because Revdex.com placed their seal of approval on them. I definitely don't think that they deserve it. I notice that their was one other complaint in the past about charges as well.
Sincerely,
[redacted]
[redacted] has already requested an invoice and it was sent via email.We can send one in the regular mailIt will look the same as the one that was emailed to herWe will also email the recording to her via emailThe concern I have is that I tried to reach out by phone to discuss the issue and [redacted] did not return my callI am still willing to have a discussion to determine the misunderstanding
After diagnosing repair and quoting the price the customer agreed and it was completed in one tripI see from noted taken from her phone call after the repair that she believed that the repair was the service charge of $+parts We listened to the recorded phone call that she made to us at the time of scheduling and it was clearly stated a couple different ways of how we are a flat rate companyThis recording is available to the Revdex.com or the customer to verify that our script is clear and concise about our processesThis price that was quoted is an industry standard and very competitive and we came to her home on the next business dayAs a company that has been around since with a desire to provide excellent service to every customer, we would be willing to help with the possibility of sticker shock and discount the repair by removing any warranty that comes with each repair that is completedAs the General Manager I am always available to overcome misunderstandings like thisI can be reach directly at ###-###-####
[redacted] [redacted] *** [redacted] ***Dear ***, I am sorry that you were not satisfied with your repair on September 11, 2015.We were very surprised that you complained to the Revdex.com without contacting us firstOur rates were quoted to you over the phone prior to you making the appointment and you even asked the details of our charges(Please see attached recording.) Had you called us before making your complaint, we may have been able to explain our charges to your satisfactionYou approved the repair and signed the invoice when we were finishedUnfortunately, there is over an hour of labor to get a technician to your door and then he spent almost and hour repairing your washerSince the charges are appropriate, we really can’t identify the misunderstandingWe clearly did not charge you the service call on top of the repair rate and we even gave you a $discount off the book rate.We have been in business since and have served over 15,customers a year using similar ratesOur rates are designed to be fair and equitable, allowing us to provide excellent service to our customers while remaining profitableIn order to stay in business, we charge enough to cover our cost of doing business and a 10% profit of which we pay our 50% taxes.Please follow up and let us know what errors we may have made so we can correct them Thanks again for your business and I am truly sorry if your experience with us was stressful
I spoke with the customer and our technician and concluded that we weren't thorough enough in our diagnosisI was grateful that the customer figured out the issue before buying a new dryerI informed the customer that we aim for excellence in our service and that we will be sending his service charge money back to himMy only regret was that I forgot to remind the customer that we are available at anytime to discuss any issues and that there is no need to go directly to the Revdex.com for interventionWe have been around since and are committed to our customers
As general manager I made a phone call to [redacted] and had great conversation about what it takes to run a small business as I also found out that he has his own business too. I apologized to him about how he felt that he was being taken advantage of by Action Appliance. We agreed that there are... many reasons why or why you shouldn't repair an appliance and that age is one factor of many. I explained that our goal is to give excellent service and that if a customer wants to have a repair done and if parts need to be ordered, that we try to get them shipped the same day for fast turn around. Once a part is ordered if a cancellation request comes in we as a company cannot get reimbursed for the shipping and time and paperwork needed to complete to get credit on the part being canceled. I also explained to [redacted] that I was given a message to call him back because he was not satisfied with the company policy of a restocking fee of $50. It was my intention to speak with him and seek satisfaction on his part. Our company was out on Monday 11/6/17 and he called at the end of the day and spoke with an office member and was told that I would follow up with him when I was back in the office. We spoke today the 11/8/17 and we agreed on many things and I also waived the $50 restocking fee. [redacted] said he was satisfied at that time.
Complaint: [redacted] I am rejecting this response because: The wotk I was told would be done was not done and there is still issues with the refrigerator In fact, Bill, the technician said he was not even told about this issue and did not have any valve parts He put the ice make back after using a heater but the ice maker is still not working right As stated, when you sent him out to fix it, it got worse I then called on an emergency, the thing started making all kinds of noise and my call was never returned, I called several more times over the course of days before I was finally able to talk to Doug again who is supposed to be in charge The original tech that broke the part on the stove issue has also not been resolved I did find the part that flew out when he broke the latch Also, the repair of this which also affects the fan still remains undone I also suffered thousands of dollars of damage from the leak the original tech make pulling out the washer hose and not putting it back or even telling me he pulled it out As of this time, this issue remains unresolved and what has been done is sorely inefficient and deficient I was told this would be resolved, but, apparently, you have decided to just put me off.You leave me no choice but to report your total failure to take of the total incompetence and damage your people caused and to take lawful actions I did notify you and you did nothing It took several subsequent calls before you even responded Even when I have tried to talk to you throughout this process, you fail to return my calls and I have to call and call before I can get you back and I do not get return calls I told the tech to make sure he talked to you about the valve issue and to have you call me as he had no idea about it and said Doug never told him anything about itSo, nothing happened with the valve so that was all a bunch of bull you fed me.At this point, the replaced ice maker is still not working right and the stove is in the broken state your technician left it inI am also left with a lot of work of the water leak caused by your technician and will be getting quotes from disaster company and will contact you through the courts since you do not want to talk care of your responsibility in other ways You can't even fix the ice maker you put in that never really worked rightIt is really bad that you never told the technician about valve and that he told you about what I said or didn't for all I know Either way, it wasn't done and my request to have you call me back never got done.You have failed to take care of your responsibility and have had total disregard for the damage your people have caused me I am going to write a letter to the licensing department/consumer protection division in CT as I have given you ample time to address issues and you have failed to do even one thing properly Sincerely, [redacted]
Dear Revdex.com and [redacted] , I'm sorry to hear your having trouble with your appliances since we were out lastI would like to urge you in the future to reach out to us directly instead of the Revdex.com, we have a full office staff ready to handle any customer service matters that may arise Based on the time frames in our records we were ten months ago and did not receive any phone calls from you and did find an email response from one of our surveys that we sent to youUnfortunately, you only shared your dissatisfaction of the repair with out any specific requests and it was sent seven months after the repair was done Our goal is to always give excellent service to our customers and take care of any mistakes or inconveniences that we may have causedThe challenge with this service call is that our records don't mention any of the issues that you have described and due to the length of time that has passed, I unable to count on the memory of the technician as he has completed hundreds of service calls since I reached out to you by phone after seeing the Revdex.com complaint and as you shared life can get hectic and sometimes we put necessary tasks aside which can lead to a difficult situation like this oneI know you mentioned that you may have called the wrong company a few times and left messages and I'm glad we were able to finally connect by phone As you agreed by phone, we sent a technician out free of charge on 8/28/to determine that you need a water valve for the icemakerIn regards to the range as was stated on your invoice ten months ago, the model number is missing and due to the age of the appliance, parts may not be availableAs for the comments about water leaking, I'm sorry to hear that this may have occurred and the best course of action when something like this happens should always be a prompt phone call to report the issueIn an effort to help we would be willing to offer you a discount on additional repairs and we will reach out to you by phone today
Complaint: ***
I am rejecting this response because: I want a hard copy of the invoice indicating charges incurred, also a transcript of the phone conversation referred to in their response
Sincerely,*** ***
I called and left a message in regards to following up with the refrigerator repairPlease call me if you would like to discuss moving forward with getting a price and time frame availableThank you
After diagnosing repair and quoting the price the customer agreed and it was completed in one trip. I see from noted taken from her phone call after the repair that she believed that the repair was the service charge of $119.95 +parts. We listened to the recorded phone call that she made to us...
at the time of scheduling and it was clearly stated a couple different ways of how we are a flat rate company. This recording is available to the Revdex.com or the customer to verify that our script is clear and concise about our processes. This price that was quoted is an industry standard and very competitive and we came to her home on the next business day. As a company that has been around since 1961 with a desire to provide excellent service to every customer, we would be willing to help with the possibility of sticker shock and discount the repair by removing any warranty that comes with each repair that is completed. As the General Manager I am always available to overcome misunderstandings like this. I can be reach directly at ###-###-####
Dear Revdex.com and [redacted], I'm sorry to hear your having trouble with your appliances since we were out last. I would like to urge you in the future to reach out to us directly instead of the Revdex.com, we have a full office staff ready to handle any customer service matters that may arise....
Based on the time frames in our records we were ten months ago and did not receive any phone calls from you and did find an email response from one of our surveys that we sent to you. Unfortunately, you only shared your dissatisfaction of the repair with out any specific requests and it was sent seven months after the repair was done. Our goal is to always give excellent service to our customers and take care of any mistakes or inconveniences that we may have caused. The challenge with this service call is that our records don't mention any of the issues that you have described and due to the length of time that has passed, I unable to count on the memory of the technician as he has completed hundreds of service calls since. I reached out to you by phone after seeing the Revdex.com complaint and as you shared life can get hectic and sometimes we put necessary tasks aside which can lead to a difficult situation like this one. I know you mentioned that you may have called the wrong company a few times and left messages and I'm glad we were able to finally connect by phone. As you agreed by phone, we sent a technician out free of charge on 8/28/17 to determine that you need a water valve for the icemaker. In regards to the range as was stated on your invoice ten months ago, the model number is missing and due to the age of the appliance, parts may not be available. As for the comments about water leaking, I'm sorry to hear that this may have occurred and the best course of action when something like this happens should always be a prompt phone call to report the issue. In an effort to help we would be willing to offer you a discount on additional repairs and we will reach out to you by phone today.
As general manager I made a phone call to [redacted] and had great conversation about what it takes to run a small business as I also found out that he has his own business too. I apologized to him about how he felt that he was being taken advantage of by Action Appliance. We agreed that there are...
many reasons why or why you shouldn't repair an appliance and that age is one factor of many. I explained that our goal is to give excellent service and that if a customer wants to have a repair done and if parts need to be ordered, that we try to get them shipped the same day for fast turn around. Once a part is ordered if a cancellation request comes in we as a company cannot get reimbursed for the shipping and time and paperwork needed to complete to get credit on the part being canceled. I also explained to [redacted] that I was given a message to call him back because he was not satisfied with the company policy of a restocking fee of $50. It was my intention to speak with him and seek satisfaction on his part. Our company was out on Monday 11/6/17 and he called at the end of the day and spoke with an office member and was told that I would follow up with him when I was back in the office. We spoke today the 11/8/17 and we agreed on many things and I also waived the $50 restocking fee. [redacted] said he was satisfied at that time.
I spoke with the customer and our technician and concluded that we weren't thorough enough in our diagnosis. I was grateful that the customer figured out the issue before buying a new dryer. I informed the customer that we aim for excellence in our service and that we will be sending his...
service charge money back to him. My only regret was that I forgot to remind the customer that we are available at anytime to discuss any issues and that there is no need to go directly to the Revdex.com for intervention. We have been around since 1961 and are committed to our customers.
[redacted] has already requested an invoice and it was sent via email.We can send one in the regular mail. It will look the same as the one that was emailed to her. We will also email the recording to her via email. The concern I have is that I tried to reach out by phone to discuss the issue and [redacted] did not return my call. I am still willing to have a discussion to determine the misunderstanding.
Complaint: [redacted]
I am rejecting this response because: The wotk I was told would be done was not done and there is still issues with the refrigerator. In fact, Bill, the technician said he was not even told about this issue and did not have any valve parts. He put the ice make back after using a heater but the ice maker is still not working right. As stated, when you sent him out to fix it, it got worse. I then called on an emergency, the thing started making all kinds of noise and my call was never returned, I called several more times over the course of 10 days before I was finally able to talk to Doug again who is supposed to be in charge. The original tech that broke the part on the stove issue has also not been resolved. I did find the part that flew out when he broke the latch. Also, the repair of this which also affects the fan still remains undone. I also suffered thousands of dollars of damage from the leak the original tech make pulling out the washer hose and not putting it back or even telling me he pulled it out. As of this time, this issue remains unresolved and what has been done is sorely inefficient and deficient. I was told this would be resolved, but, apparently, you have decided to just put me off.You leave me no choice but to report your total failure to take of the total incompetence and damage your people caused and to take lawful actions. I did notify you and you did nothing. It took several subsequent calls before you even responded. Even when I have tried to talk to you throughout this process, you fail to return my calls and I have to call and call before I can get you back and I do not get return calls. I told the tech to make sure he talked to you about the valve issue and to have you call me as he had no idea about it and said Doug never told him anything about it. So, nothing happened with the valve so that was all a bunch of bull you fed me.At this point, the replaced ice maker is still not working right and the stove is in the broken state your technician left it in. I am also left with a lot of work of the water leak caused by your technician and will be getting quotes from disaster company and will contact you through the courts since you do not want to talk care of your responsibility in other ways. You can't even fix the ice maker you put in that never really worked right. It is really bad that you never told the technician about valve and that he told you about what I said or didn't for all I know. Either way, it wasn't done and my request to have you call me back never got done.You have failed to take care of your responsibility and have had total disregard for the damage your people have caused me. I am going to write a letter to the licensing department/consumer protection division in CT as I have given you ample time to address issues and you have failed to do even one thing properly.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted], I am sorry that you were not satisfied with your repair on
September 11, 2015.We were very surprised that you complained to the Revdex.com
without contacting us first. Our rates were quoted to you over the phone prior
to you making...
the appointment and you even asked the details of our charges. (Please
see attached recording.) Had you called us before making your complaint, we may
have been able to explain our charges to your satisfaction. You approved the
repair and signed the invoice when we were finished. Unfortunately, there is
over an hour of labor to get a technician to your door and then he spent almost
and hour repairing your washer. Since the charges are appropriate, we really can’t
identify the misunderstanding. We clearly did not charge you the service call on
top of the repair rate and we even gave you a $25 discount off the book rate.We have been in business since 1961 and have served over
15,000 customers a year using similar rates. Our rates are designed to be fair
and equitable, allowing us to provide excellent service to our customers while remaining
profitable. In order to stay in business, we charge enough to cover our cost of
doing business and a 10% profit of which we pay our 50% taxes.Please follow up and let us know what errors we may have
made so we can correct them. Thanks
again for your business and I am truly sorry if your experience with us was stressful.
Complaint: [redacted]
I am rejecting this response because: It was my understanding that the $99.00 service charge would be applied to my repair. I feel that over $227.00 to drain my washer (which I helped the technician do) plus pull some fibers from my filter is excessive. NO parts were used and the technician was here less than an hour. I didn't confront the technician because I felt that I would't get the problem solved by talking to him. I also felt that it would be useless confronting the company. Needless to say I will NEVER use this company again. I used them in the first place because Revdex.com placed their seal of approval on them. I definitely don't think that they deserve it. I notice that their was one other complaint in the past about charges as well.
Sincerely,
[redacted]