The Mark Travel Corporation

Review: False Advertisement, United Benefits did not transfer, United did not accomodate mobility impairment

Reservation [redacted]

I paid $1700 for a hotel advertised as beach accessible. This hotel did not have access to the beach without a 1 mile walk. While the beach was in fact very close, there was a highway in between inhibiting the ability to walk there. I had to travel 1 mile and drive.

My husband was mobility impaired and United would not honor moving him to accomodate his needs. Our seats were also not placed next to each other, even though I am premier. I did not recieve the benefit of being premier. This was a terrible experience, and I will never purchase through United Vacations again.

I made a complaint to United, and they claimed they are not responsible for United Vactions which is a separate entity.Desired Settlement: Refund commensurate with experience. These flights and hotel were not worth $1700.

Business

Response:

Revdex.com of Wisconsin

Review: The company repeatedly refused to honor a travel credit, lied about the expiration date of the credit and/or presented obstacles to the customer's use of the credit.Desired Settlement: Refund of the Travel Credit of $173.00 in full.

Business

Response:

Revdex.com of Wisconsin

Review: My fianc [redacted] and I booked a wedding vacation in May of 2015 through a travel agency that went through Funjet. Via health issues that came up we canceled the trip in September and provided a doctor's note via Funjet's requirement. It took 2 months and we were told that 3 people that booked the vacation with us would receive refunds and 3 people including us would not receive refunds via our deposit. It has been going on 3 months now and the 3 people that were told they would receive deposit refunds still have not received them. We were told today, December 4, 2015 that [redacted] that works for Funjet never canceled the reservations. [redacted], our travel agent confirmed that should have been done months ago. This is pure fraud and [redacted] should also face legal ramifications. I will not remove this Revdex.com complaint unless all parties for the [redacted] and [redacted] wedding vacation that was canceled for Cancun, Mexico is refunded their full deposit amount and via emotional and physical stress Funjet should provide a voucher to fly [redacted] and myself [redacted] wherever they would like to go within the Americas at a later date of their choosing. Funjet has been almost impossible to get a hold of, they have given us no correspondence and didn't even cancel the vacation request after that was supposed to and were told was done over 2 months ago.Desired Settlement: Refund for deposits for all parties that booked and canceled this trip in the amount of $2400 plus a flight voucher for myself ([redacted]) and [redacted] for a free flight at a later date.

Business

Response:

Revdex.com of Wisconsin

Review: I planned a trip my sister and myself in July 2015 we was not able to go due to a death in the family. I am a single mom who works hard for her kids. We was not able to make it and I ask for a refund back and was told a refund was not go be giving, but we did have $600 a piece in ticket credit and I was told we could use it anytime, I was not told it had a expiration date on it. I am not in a position to wear I can just give funjet $600 I don't have a job. I would like to be refunded for my tickets. How can I just let funjet have $600 and I don't have any services from them. I really really need my money back. They should explain that to the customers .Desired Settlement: I just wish to be refunded for something I paid for and could not use to due a family emergency.

Business

Response:

Please see my reply on [redacted]. Ms. [redacted] was booked with Ms. Jones who notified you that she was satisfied with my previous offer. We are considering this matter resolved as the reply was related to both women. The airline tickets were non-refundable from the moment these customers booked on our website and agreed to that policy. The only option we are giving at this point is the offer in my response to Ms. Jones's complaint.thank you,FUNJET VACATIONS[redacted]

Consumer

Response:

Review: I am writing to inquire about a possible partial refund, or any other type of consideration for the extreme problems and calamity of errors that I encountered from your company.

I booked my honeymoon through southwest vacation website 6 months ago. The reservation was cancelled due to a cancelled flight about 1 month before my wedding. Southwest vacations said that I had to either pay for an additional night at the hotel for over $120 extra or cancel and re-book which would have cost over $1,000 dollars. After over 3 hours of phone calls I agreed to leave a day later and come back a day later for no additional cost. While I was extremely unhappy I agreed to the alternate itinerary.

Upon arriving to the hotel we were informed we were not in the system and we did not have a hotel room. After giving them the reservation itinerary they said that southwest vacations never sent them a revised booking. On our honeymoon and we did not have a hotel. That was a great conversation to have with my new wife. Sorry, "we don't have a hotel room that I paid for already because the company I booked with is horrible."

After over an hour trying to get ahold of someone at southwest vacations I was able to reach someone who said that the hotel had the information wrong. I was stuck in the middle without a hotel room on my honeymoon. About an hour later the hotel booked us into a room on our own dime until southwest vacations contacted the hotel.

This extreme inconvenience should never have happened for the price I paid for the vacation. The customer service agent was extremely unhelpful leaving a message on my phone the following day saying the hotel had given us a $100 good credit and room upgrade to a junior suite. BOTH OF WHICH I PAID FOR IN THE INITIAL RESERVATION! How disrespectful to claim they were trying to rectify the situation by giving me something that I already paid for.

On the trip home my fiancée and I were seated on OPPOSITE SIDES OF THE PLANE on our AirTran flights. On my honeymoon I couldn't even sit with my wife on our trip home. That was absolutely disgusting.

Overall I would never book anything through southwest vacations or anything associated with The Mark travel corporation. What a disappointing way to start our marriage with a honeymoon that should have been magical that was flawed and riddled with mistakes caused by your company.

Southwest Airlines has a reputation for taking care of their customers. In no way shape or form should they be associated with the mark travel corporation. They are giving them a bad name. I am also writing to Southwest Airlines to explain this situation and that they should do business with a company that reflects their commitment to customer service.

Thank you for your consideration,

[redacted]Desired Settlement: Partial refund, or any other type of consideration for problems caused by The mark travel corporation.

Business

Response:

Revdex.com of Wisconsin